We have enjoyed numerous stays at this facility and average over 60 hotel stays across the nation each year. In nearly every case, the East Peoria ES provided superior quality and service nearly unmatched by any other hotel we've experienced. However, our 11/22/2012 - 11/24/2012 stay in Room 401 disappointed us---not during the stay, but five days later when we followed up on with our hilton.com folio.
Each room apparently has two bottles of water, reasonably marked at $3.00 each. In room 401, there was a bottle on the "kitchen counter" and we noticed another in the mini-fridge--a bottle that was surprisingly frozen and obviously not something we wanted to use. So, we left it as it was and didn't think about it again. Clearly it should have been reported to the housekeeping department's senior leadership to launch an immediate investigation, but I digress.
Five days later while reviewing that stay's folio on the web site, I noticed I had been charged $3.00 for "BOTTLED WATER" and an associated $.24 "MISC-STATE TAX."
My expectation is that during the room contents validation process after our checkout, the completely unusable bottle of water in the mini-fridge was overlooked and an invalid assumption was made that the item was consumed or removed, thus justifying the charge. For such a prestigious location that has never let us down, this is a disappointment. $3.24 is completely trivial and insignificant to me---I bring it up to question where else the facility might be lacking in its attention to detail or hand-waving assumptions. Housekeeping? Food service? Security?
Final note, the facility remains great--even during the Thanksgiving Day/Evening/Black Friday period where there were surely minimal staffing efforts. However, having checked-out on the Saturday, I can assume there were no Thanksgiving-related staffing shortfalls.
To the East Peoria ES management that might read this, please accept my generous donation of $3.24 and contribute it to a thirsty housekeeper fund. I posit the "missing" bottle remains in the mini-fridge in Room 401. Enjoy, once the climate control is repaired and the frozen bottle has thawed.
- Also Known As:
- Embassy Suites East Peoria Hotel East Peoria
- Embassy Suites East Peoria Hotel
- East Peoria Embassy Suites
- Embassy Suites Peoria
- Peoria Embassy Suites
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