This is the second time I have stayed with this location and have had nothing but the absolute best service from the entire staff, inclusive of housekeeping, maintenance and management on both occurrences.
Let me preface this by saying that everyone has their own opinions and are completely entitled to them, however I find it difficult to blame a property and rate them lower for the fact that there are bugs outside or that the furniture is marred. That occurs in any and every hotel regardless of where you are. I have stayed in 5 star hotels who have had marred furniture! It would be a shame if someone based their visit to my home on the fact that when they went outside there were bugs or judged me because everything in my home was not museum perfect! With that said, let me give you my review of my stays.
When you drive up to the location, it does not give you a hint as to what to expect on the inside! It is basic in looks barring the entrance with is rather cute with welcoming carved black bear. The best is when you walk into the lobby and you are immediatley greeted with a wonderful, warm and welcoming fireplace seating area! The rates for each style of room are fair, adequate and comparable to other locations. I chose this location because of those very reasons. It IS NOT your “cookie cutter” hotel. I do my share of travelling personally and for business and this property offers a welcome change! The fact that the décor is based on assorted outdoor themes lends to the homey, cozy atmosphere. I personally liked the fact that everything is not the same. I have no problem with mixing and matching furnishings.
The beds are comfortable and always clean. The views are as with every hotel, some you see the parking lot and others you do not. On my first visit, I had a corner suite which looked out toward the parking lot. I loved it! I was on the second floor, the room was open, spacious and airy. There are blinds AND drapes on the windows so I had no problem with a parking lot view. The closet was an open space and there was a dresser. I do not entertain in my room so I have no issues with that. Everything was neatly stowed and out of sight so even if I did, there wouldn’t be any concerns. I have stayed in several 4 and 5 star hotels where the same set up. I did ask for a tour of the facility, which was gladly given by Victoria Martin. All of the rooms were open, large and different. Just fantastic!
My second stay I was in a suite with a kitchen as I was there for several days. This was perfect as well. Again, the rooms were open and airy and quite cozy. I was on the second floor and had a balcony. I had no issues with smoke smell, and I have to admit, I loved the fact that I could actually open ALL the windows (each of them had full screens) in the suite fully and enjoy the breeze which came through. No stuffy hotel room air here!!! The kitchen was adequately stocked with the basic utensils I needed. It was not my personal kitchen, therefore I was not expecting all the gadgets I have at home. If there was anything I required that wasn’t there, all I had to do was ask and it was received. There is one thing I have certainly noticed about the staff at this location. They will bend over backwards for you.
The breakfast area is small; however they provide a wide range of what I would call an expanded continental breakfast. They vary breakfast somewhat each day so you aren't always getting the same thing. The meal ranges from waffles, assorted pastries, eggs scrambled and hard boiled, gravy and biscuits, yogurts, fruit etc. You are also welcome to sit in the bar area a few short steps away across the lobby if it is too crowded for your taste. There was one day where I went down a little later, and yes the food was a little sparse toward the end of serving time, however the staff asked if there was anything I needed and got it for me! How many locations do that? I can tell you from experience not many!
All in all, this is an excellent location that I highly recommend. The staff is warm and welcoming and often called me by name as I walked through the door! This shows that they really care about you as a person not just a visitor! I hope you give this location a try, it is well worth it!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.