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“Helpful staff, rooms clean, BUT no pool!” 3 of 5 stars
Review of Holiday Inn Express Chicago Downers Grove

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Holiday Inn Express Chicago Downers Grove
2.5 of 5 Hotel   |   3031 Finley Road, Downers Grove, IL 60515   |  
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Ranked #3 of 7 Hotels in Downers Grove
Certificate of Excellence 2014
Iowa
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
“Helpful staff, rooms clean, BUT no pool!”
3 of 5 stars Reviewed December 4, 2011

I had 3 rooms reserved for a family event. I really blew it, because this hotel does not have a swimming pool! If you have children wanting to hit the pool this is not the place. The hotel is definitely due for a make over. The rooms and public areas were clean, beds not that comfortable and the room televisions are old and tv reception is poor.There was a flat screen tv in the dining area which is where we ended up. The desk person, Latrice ,was friendly and helpful.

  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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89 reviews from our community

Traveler rating
    32
    26
    17
    9
    5
See reviews for
26
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31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Dallas, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 28, 2011

Very old, musty, noisy severely outdated rooms. Find other nearby hotel!

  • Stayed November 2011
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hermosa Beach, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed November 27, 2011

We stayed here on our way into Chicago during a move because they allowed pets. It was the dirtiest hotel we've ever stayed in. All the bedding was easily 20 years old. We would've left if not for having driven 23 hours and it being 3 am.

  • Stayed August 2011
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Paul, Minnesota
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed October 3, 2011

Was in Downers Grove for a night and decided to stay at this property. The location is very convenient with easy access to major freeways. Since I was here for only one night and had to check out very early in the morning, I did not get to experience the complimentary breakfast. Ample parking outside the hotel. The hotel property itself is an older property and in dire need of a complete renovation. The room furnishings are dated and need to be replaced. The AC unit did not work well. The TV is an older box type (not a flat panel). The carpeting in the room looked like it has not been replaced for a long, long time. In general, the rooms looked a little bit on the shabbier side and definitely didn't measure up to the standard of the newer HIEs that I have stayed at before. The service at the front desk, however, was friendly and efficient. All in all, given what I paid for this room, I think you should be able to find better alternatives nearby.

  • Stayed September 2011, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Ontario, Canada
Top Contributor
91 reviews 91 reviews
31 hotel reviews
Reviews in 47 cities Reviews in 47 cities
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed September 6, 2011

Our stay in HIE Downers Grove started with some hiccups. We booked an rollaway bed, but, on arrival, I had been told that there're no rollaways available. However, after I made it known to the receptionist lady that it is, basically, her problem (we booked the bed, we paid for it and, if she is unable to provide a rollaway, she has an option of giving us an extra room for free), she said she was going to double-check, and a rollaway magically became available 3 minutes later.

That event basically set the tone for our stay in this HIE. OK place, good price, but you not without hiccups. On the positive side, this is decent place 30 minutes from downtown Chicago (I've checked). Breakfast features actual food, rooms are big and clean, A/C unit in the room is quiet. On the negative side, mattresses are too soft, lines are old (but clean) and breakfast items aren't replenished often enough. On our second day there, they ran out of bacon by 8:30 a.m. and out of scrambled eggs by 8:45, but breakfast is till 9 a.m. So, anyone coming to have a breakfast in last 15 minutes didn't have much choice of hot food (oats or bisquits with gravy). And they locked the door of food area in 8:59 sharp.

I would not mind to stay here again, but there's nothing to make me miss the place.

  • Stayed September 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
springfield IL.
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed August 25, 2011

Me and my family make a reservation in internet and we know the price already, its $89.00 and book 2 rms.we arrive there at i:30 pm the are not ready yet, which is ok because the check-in time is at 3:00 pm . we left and come back at 8:pm we are tired and they let my wife sign the paper works and my wife signed it. we ask the F.D. a baby crib and they want us to pay, but we argue that it should be free and finally they provide us free. when we are ready to check-out we foound out that they charge us $129.00 for each room so we complained and finally they agree to go down the price becau we show them the internet print out of our reservation. but still not right becuase it $99.00 each room they want. Now taht we just came back from vacation we complaint tour Credit Card Comp. not to pay the deffirence. I hope other guest to watch out what ever they sign b 4 check inn. especially these particular Hotel.

  • Stayed July 2011, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NW Illinois
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 12, 2011

The family stayed in 2 adjoining rooms for one night. It was recommended by a frequent business traveler, and his recommendation was right on. This is a decent place with helpful staff. Good location right off of !-355 at Butterfield and near I-88. We worked with the front desk folks to get adjoining rooms and they were very attentive and helpful. Breakfast is included and has actual food! Pancakes, eggs and bacon were great. Plenty of restaurants nearby (try Portillo's across the street for hot dogs and Italian beef sandwiches). My only gripe was our mattress. It was lumpy and uncomfortable. We found the same mattress issue in our second room, too. Overall, this is a good place for the money. I might look elsewhere if we were staying longer.

Room Tip: Call hotel directly and explain your needs.
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  • Stayed May 2011, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Chicago Downers Grove

Address: 3031 Finley Road, Downers Grove, IL 60515
Phone Number:
Location: United States > Illinois > DuPage County > Downers Grove
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Downers Grove
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Chicago Downers Grove 2.5*
Number of rooms: 121
Official Description (provided by the hotel):
The Holiday Inn Express Downers Grove/Oakbrook Hotel is conveniently located near Chicago IL in the western suburbs and is accessible to all major expressways I-209, I-88 and right in between Midway International Airport and O Hare International Airport on the corner of I-355 and Butterfield Rd. We are surrounded by the communities of Oakbrook, Lombard, Lisle, Darien, Wheaton and Glen Ellyn. Whether you are traveling for business or pleasure you will appreciate our central location near Best Buy, Coca-Cola, Sara Lee, Troxler Electronic Laboratories, Home Depot, Sodexo, Dale Carnegie, Microsoft, Good Samaritan Hospital, Tivoli Theater, Darien Sports Complex, Morton Arboretum, Brookfield Zoo and more! Shopping and restaurants are also within a short walking distance. This Downers Grove hotel offers all the comforts of home with our 121 beautifully appointed guest rooms. Relax in your cozy deluxe room after a long day and we will provide you with amenities including complimentary high speed internet access, an in room coffee/tea maker, hair dryer, iron and full sized ironing board and more. We also offer a 24 hour fitness center, 24 hour business center and meeting space for up to 80 people. In the morning we will have your mouth watering at our complimentary Express Hot Smart Start Breakfast Bar. ... more   less 
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Also Known As:
Holiday Inn Express Chicago Downers Grove Hotel Downers Grove
Holiday Inn Downers Grove
Downers Grove Holiday Inn

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