We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“OMG - So Good” 5 of 5 stars
Review of Portillo's

Portillo's
1500 Butterfield Road, Downers Grove, IL 60515
630-495-9033
Website
Menu
Improve this listing
Ranked #2 of 147 Restaurants in Downers Grove
Certificate of Excellence 2014
Cuisines: Italian, American
Dining options: Late Night
Restaurant details
Dining options: Late Night
Downers Grove, Illinois
Top Contributor
228 reviews 228 reviews
155 restaurant reviews
Reviews in 75 cities Reviews in 75 cities
221 helpful votes 221 helpful votes
“OMG - So Good”
5 of 5 stars Reviewed March 4, 2014

Portillo's have many locations around Chicago and suburbs and all of them have drive-thru lines. Why? Because OMG - they are so good. From the char-broiled burgers w soft buns, to the Chicago style hot dogs (mustard yes! but please hold the ketchup!!), It. beef sandwiches (dipped with sweet peppers), to chix, salads (great variety), ribs and even veggie sandwiches - all are good. Never have had a bad meal here. And please don't forget the chocolate cake! Just plain yum!! Now this isn't a fancy restaurant, just quick food but its the very best.

  • Visited February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

137 reviews from our community

Visitor rating
    89
    39
    4
    4
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Marcellus, New York, United States
Top Contributor
61 reviews 61 reviews
35 restaurant reviews
Reviews in 31 cities Reviews in 31 cities
20 helpful votes 20 helpful votes
“Wasn't sure what to expect but it was a great experience”
4 of 5 stars Reviewed March 2, 2014

This is the first time I have been to a Portillo's and it was an experience. Very busy, lots going on but the staff was excellent, friendly, and helpful. One staff member even said I was handsome which made me feel good. The dogs are first rate, if you in the Chicagoland area it's worth the trip!

  • Visited March 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Downers Grove, Illinois
Contributor
16 reviews 16 reviews
11 restaurant reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Consistant Good Quality”
5 of 5 stars Reviewed January 17, 2014

One thing I like about Portillos is the fact that whatever location of theirs you are at the food and service is top notch. A little pricy but always good. I have been a t the Downers Grove location during their lunch rush and the always move people through quickly. One of my favorite sandwiches is their Beef & Cheddar Croissant with sweet peppers. A good meal every time. Crinkle cut fries and onion rings are also very good.

  • Visited August 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Destin
Senior Reviewer
7 reviews 7 reviews
6 restaurant reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Must have”
5 of 5 stars Reviewed January 11, 2014

My husband simply can not go to the Chicago area without stopping at Portillos. You may see a huge line and think its not worth it oh....it is and the line will move quickly.

  • Visited November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Downers Grove, Illinois
Top Contributor
50 reviews 50 reviews
34 restaurant reviews
Reviews in 13 cities Reviews in 13 cities
36 helpful votes 36 helpful votes
“Good Fast Food”
4 of 5 stars Reviewed January 8, 2014

Long lines is the norm either inside or thru the drive thru. Outside they have a pretty good system however do not expect the line to move quickly; more than once I have been asked to park my car and wait even longer and I have not ever been able to figure out why because I do not order anything that is not a regular menu item or that requires special handling. Most of the time the runners of the food just drop and run and never say thank you. Hope they don't get too big for their britches and forget what has made them successful

  • Visited January 2014
    • 3 of 5 stars Value
    • 2 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Portillo's also viewed

Downers Grove, DuPage County
Downers Grove, DuPage County
 
Downers Grove, DuPage County
Downers Grove, DuPage County
 

Been to Portillo's? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

If you own or manage Portillo's, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.