I stayed 6 nights on two occasions at the Courtyard Marriott Chicago O'Hare in February 2012. I will be staying once more, but only because I already have reservations. The hotel is clean and conveniently located near Interstate 294 and Touhy Avenue. Staff is friendly also. Those are the upsides.
There are a couple of downsides. The bistro located in the lobby has extremely slow service, the food is somewhat pricey (but it is a hotel so that is to be expected), and my card keys didn't work the entire second stay. If you get to the bistro for breakfast early - say before 6:45, you shouldn't have to wait longer than 5 minutes for your order (even if that means just a cafe latte.) If you wait until 7:00 you are better off finding another place to get breakfast. This is because they only have one person taking orders, fixing food, and ringing up the bill. Night time service is the same. The food is good but IMHO not worth the wait. "Free" breakfast consists of two items from the cold choices - muffins, fruit, parfait with granola. You pay extra for coffee.
After working a really long day and waiting quite a while for my dinner to take up to my room, I went to my room on the far side of the lobby (on the 5th floor). Neither card key worked. Frustrating. After getting them recalibrated, they didn't work in either of the two door entrances I tried the next morning. Recalibrated again. Didn't work that night. A maintenance man saw me struggling and he tried them...didn't work. I don't know what is wrong with their card keying machine but it will keep me from staying here after my next reservation. Although the staff was helpful (they offered free breakfast and a couple thousand Marriott points), I just really wanted the keys to work.
This Marriott can make the stay so much more pleasant by just staffing the bistro with an extra person for the couple of hours when they are busy and by fixing whatever is wrong with their card keys. How about it, Marriott?
- Also Known As:
- Courtyard Chicago o`Hare Hotel Des Plaines
- Courtyard Chicago o`Hare Hotel
- Courtyard Hotel Des Plaines
- Courtyard Des Plaines
- Des Plaines Courtyard
- Des Plaines Marriott
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Priceline, Marriott, Booking.com, Orbitz, Tingo, getaroom.com, TripOnline SA, Travelocity, Hotels.com, Venere and Agoda so you can book your Courtyard by Marriott Chicago O'Hare reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.