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“Friendly service; nice location” 4 of 5 stars
Review of Radisson Hotel Chicago O'Hare

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Radisson Hotel Chicago O'Hare
3.0 of 5 Hotel   |   1450 East Touhy Avenue, Des Plaines, IL 60018   |  
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Ranked #2 of 10 Hotels in Des Plaines
Westerville, United States
1 review
“Friendly service; nice location”
4 of 5 stars Reviewed July 29, 2014

I stayed at the hotel because I was attending an event in Franklin Park. This hotel gave an excellent rate for a weekend stay. The employees were very friendly and very accommodating. The only issue I had was there was a small blood stain on the bed sheets. I had a king size bed. I had been on the road, in a car, for 8 hours. Therefore, since I was so tired, I just decided to sleep on the other side of the bed. Other than that, it was a pleasant stay.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Radisson Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaiChow, General Manager at Radisson Hotel Chicago O'Hare, responded to this review, July 30, 2014
Dear Mary,

Thank you for sharing your hotel experience on TripAdvisor!

I would like to apologize for the oversight in replacement of bed-sheet in your room. It will be communicated to the Housekeeping crew and Quality Control team to pay closer attention to detailing in cleaning.

Mary, we hope you will give us another opportunity to serve you again.

It would be greatly appreciated if you can email me your room number of your stay for us to investigate and improve our cleaning procedure.

Sincerely,

Kai Chow
General Manager
Email: kchow@ohareradisson.com
Ph: 847-296-8866
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511 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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  • English first
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English first
Independence, United States
1 review
3 of 5 stars Reviewed July 28, 2014

There are other cleaner and nicer hotels in the area for the price. The room was not very clean, and we had problems with the tub. The Sleep Number beds were very uncomfortable with controllers that rarely worked properly. We were very disappointed.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaiChow, General Manager at Radisson Hotel Chicago O'Hare, responded to this review, July 30, 2014
Dear Rochelle,

Thank you for taking time to write about your experience on TripAdvisor!

We sincerely apologize for the less than satisfactory service you received during your recent stay at the Radisson Hotel Chicago O'Hare.

Our maintenance crew has a set schedule and routine in cleaning and maintaining the hotel. It would help us to improve and fine tune our cleaning if you are able to provide any specific areas that we fell short in cleanliness.

As for the bathtub drainage and SleepNumber bed controller, our Front Desk or Maintenance crew should have switched your room or at least try to solve the problem during your stay and we apologize for the inconvenience. We would be greatly appreciated if you could email or call me on the room number at your convenience so we are able to rectify the issue.

Rochelle, it is our hope that you will give us another opportunity to serve you again the next time you are in the area.

Sincerely,

Kai Chow
General Manager
Email: kchow@ohareradisson.com
Ph: 847-296-8866
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Savannah area, GA
Level Contributor
92 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed July 27, 2014

We stayed for 2 nights to attend a business conference at the hotel. It was very convenient, and we were there without a car, so walked to several local restaurants and a great park about 1/2 mile down the road that had free summer concerts on Thursday evenings. Our room was clean and quiet. The airport shuttle also worked well for us in both directions.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaiChow, General Manager at Radisson Hotel Chicago O'Hare, responded to this review, July 29, 2014
Dear Valued Guest,

Thank you for sharing your hotel experience on TripAdvisor!

We are very happy that you have enjoyed your stay with us during your recent business visit.

It is our aim to better serve our guests by offering better services and facilities during their stay.

We are looking forward to serving you again on your next business visit.

Sincerely,

Kai Chow
General Manager
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Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 25, 2014

I stayed at this hotel for two nights while in Chicago on business. While the outside of the hotel looks a bit dated, the inside is very nicely updated and VERY CLEAN. The staff is fantastic and actually remembered the names of the people in our party; we were greeted by name anytime we passed by the front check in desk. The room was very well appointed - love the sleep number bed (it is what I have at home) the shower pressure was great. I was worried about airplane noise since we were so close to the airport but the hotel is very well soundproofed and jet noise was not an issue. I travel to the area on business several times per year and this was easily one of the best stays I have ever had.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaiChow, General Manager at Radisson Hotel Chicago O'Hare, responded to this review, July 29, 2014
Dear Nicole,

Thank you for sharing your hotel experience on TripAdvisor!

We are extremely happy that you have enjoyed your stay with us during your last business visit to the area.

I would like to thank you for the kind compliments and will definitely share them with our associates. Your feedback will motivate our team to perform better.

It is our hope to serve you again whenever you are in the area.

Sincerely,

Kai Chow
General Manager
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Vienna, Austria
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed July 24, 2014

We only spent one night there as our flight to Europe was the next day but the hotel is really convenient and well located with free shuttle to the airport. Good price for quality ! A supermarket and restaurants nearby. In the hotel, a special computer to print directly your boarding. They also have a pool but we didn't use it, no time. And we went to Rosemont outlet mall which is only 10mn by taxi from the hotel where we can spend our morning before going back to hotel and airport.

Stayed July 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaiChow, General Manager at Radisson Hotel Chicago O'Hare, responded to this review, July 29, 2014
Dear Valued Guest,

Thank you for sharing your hotel experience on TripAdvisor!

We are very to know that you have enjoyed your stay with us and found our facilities met with your expectations even though it was brief.

It is our aim to constantly deliver the services to ensure our guests have a memorable stay.

We are looking forward to be of service to you in the future.

Sincerely,

Kai Chow
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palatine, Illinois, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 22, 2014

My daughter and I had a fantastic stay here late last month. The desk staff were super-professional and courteous. In fact, the following few days we were in Denver and stayed at the Four Seasons, and the folks at the Radisson were every bit as equal as those at the uber-expensive Four Seasons. The room was very comfortable, and it was amazingly quiet for being so close to O'Hare airport. We didn't get a chance to enjoy breakfast, as we had a 6 a.m. flight and had to leave at 4:30 a.m. But their shuttle service is very reliable, both in leaving on time, and being at the pick-up place on time. So for all you get at a very competitive rate, I highly recommend the Radisson O'Hare - you won't be disappointed

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaiChow, General Manager at Radisson Hotel Chicago O'Hare, responded to this review, July 23, 2014
Dear Mike,

Thank you for sharing your hotel experience on TripAdvisor!

We are very happy to learn you have enjoyed your stay and thank you for the kind compliments.

Our associates would be very pleased to know you appreciate their service and make your stay more comfortable.

It would be our pleasure to serve you again whenever you are flying out of O'Hare International Airport.

Sincerely,

Kai Chow
General Manager
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Salt Lake City, Utah
Level Contributor
55 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
2 of 5 stars Reviewed July 9, 2014

I stayed at Chicago O'Hare location. on Monday, July 7th, 2014.
Next morning I took the to the airport. The shuttle was totally packed with Best Western and Radisson customers. I was seated in the last row. The roof of the shuttle was leaking, and my shirt was saturated. I complained to the driver, who curtly dismissed my complaint saying it is raining!

I find it unacceptable that the shuttle vehicle be so dilapidated and not maintained, and that your driver should be so rude.

I tried to contact your customer service manager the same day, left a message on his answering machine never received a callback. It appears that customer welfare is not this hotel’s concern.

As far as the room itself is concerned, it is acceptable for one night. The bathtub in the bathroom is very shallow and tiny, not men-sized

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlsonRezidor, Carlson at Radisson Hotel Chicago O'Hare, responded to this review, July 12, 2014
We apologize for the disappointing service you received from the staff. We want to make sure our guests are comfortable and receive the best “Yes I Can!” service. We apologize for the incident on the shuttle.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Hotel Chicago O'Hare

Address: 1450 East Touhy Avenue, Des Plaines, IL 60018
Phone Number:
Location: United States > Illinois > Des Plaines
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 10 Hotels in Des Plaines
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Radisson Hotel Chicago O'Hare 3*
Number of rooms: 246
Official Description (provided by the hotel):
The Radisson Hotel Chicago O'Hare has just completed a major renovation in July 2011. The in-room look-and-feel and amenities are comparable to a 4 or 5-star hotel in the area.Hotel is located across the street from restaurants, financial institutions and shopping.The lobby provides guests with a comfortable and quiet atmosphere and at the same time offers a functional and available business center. Free wi-fi internet access for hotel guest only. ... more   less 
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Also Known As:
Radisson Chicago o Hare
Radisson Hotel Chicago Ohare
Radisson Des Plaines
Des Plaines Radisson

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