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“Not worth your time” 2 of 5 stars
Review of Comfort Inn O'Hare

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Comfort Inn O'Hare
2.5 of 5 Hotel   |   2175 E. Touhy Ave., Des Plaines, IL 60018 (Formerly Days Inn)   |  
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Ranked #5 of 10 Hotels in Des Plaines
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Not worth your time”
2 of 5 stars Reviewed October 17, 2013 via mobile

When ww arrived at the hotel we were greeted by Daisy whom is very nice. Our keep wouldn't open the rooms so we had ro make several trips to the front desk, finally they believed me and followed me to the room and seen that the motor had went out on the door the maintenance guy had to come from home so they switched our room to a room where the ac was broke for our 2 day stay..at 2 am I couldn't take it I caled down to front desk and the receptionist acted as if he didn't speak English. . So we dealt with it. Next morning we went to breakfast and it was pitiful every morning its patties and eggs no alternatives no fruit and the breakfast lady is not friendly and seem to have an attitude problem. The waffke machine is old and burnt out and they need new waffle mix it keeps sticking to the machine even if you spray it. This hotel is in seriously need of remodeling. .wont stay here again

  • Stayed October 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review, October 22, 2013
Thank you for letting us know about your dissatisfaction with several issues. It is never our intention to jeopardize the comfort and convenience of our guests. Please accept our heartfelt apology for not living up to your expectations.
We do appreciate the time you took to express your opinion. It is important to us to hear from our guests. Your comments always help us improve.
If you are in our area again, we would appreciate the opportunity to show you just how much your comments helped us improve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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169 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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English first
Top Contributor
90 reviews 90 reviews
28 hotel reviews
Reviews in 54 cities Reviews in 54 cities
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed October 7, 2013 via mobile

If you are coming from the airport and do not have a car bring your own food. The nearest restaurant is 7 blocks away. If you are looking forward to watching Monday Night Football, forget it. The facility is clean but dated. The AC unit was not the best.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review, October 22, 2013
Thank you for your comments. Your willingness to share your opinion is genuinely appreciated. Our guests comments always help us improve.
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Travelers are raving about these Des Plaines hotels

Indianapolis, Indiana
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 1, 2013

Our group from the college stayed at the Comfort Inn O'Hare once again. I really like the location of the property and the staff is very friendly and helpful. Check in at the hotel was really easy. The room keys and rooming list were waiting for me which is a big plus when traveling with almost 40 people!

Some of the rooms had been remodeled or updated since last year and I didn't hear anything bad from my group this year. In fact they commented on how much better the rooms were this year. And, I think the beds are the best and they have the most comfortable pillows.

I would recommend this hotel for large groups and hope they continue to upgrade the hotel because it is the ideal location for a weekend trip to Chicago.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review, October 2, 2013
Thank you so much for your kind words. Day or night, good service depends on people willing to give their very best at all times. That's why it is truly rewarding when a guest takes the time to say thanks.
We enjoyed having you as our guest, and would welcome the opportunity to be your hotel of choice in our area.
KIndest Regards
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 20, 2013 via mobile

Used this hotel and shuttle service 2 years ago and was pleased. This time was a disaster. The room was dingy and wore down. Had to wait 2 hours for the shuttle back to the hotel. It wasn't even the Comfort Inn van that took us back. A shuttle driver from Holiday Inn took pity on us and drove us back to our car. Never again.....

  • Stayed September 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review, October 2, 2013
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding our complimentary shuttle service.
Unfortunately, when you arrived at O'Hare we were experiencing a complete outage of our phone service, consequently no calls were sent or received. This outage was not due to any negligence on the part of our hotel.
As a consequence to the outage, several guests were stranded. We offered all the $10.00 flat rate that the taxi's charge for transportation from O'Hare to our hotel.
Again, please accept our heartfelt apology. It is never our intention to jeopardize the comfort and convenience of our guests.
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Urbana, Illinois
Top Contributor
101 reviews 101 reviews
35 hotel reviews
Reviews in 46 cities Reviews in 46 cities
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed September 15, 2013

I stayed at this hotel the night before a meeting. I really did not compare to others in the area because I was told everyone was staying here. It was a great price, but fell a little short of what I would expect from a Comfort Inn.

The positives were the bed was comfortable and they provided a good breakfast. Despite their downsides, the room seemed clean.

The downside was the building condition. I arrived back at the hotel past 10 PM from a dinner to find a dark parking lot (the lights were not on) and the backdoor would not open even with a room key. The room was semi-updated, but the work seemed a little shoddy. For instance, bathroom tile was updated, but looked amateur at best. The bathroom faucet was not properly secured to sink and moved around. The ceiling in my room looked like there were some water problems above. The outside of the building in back looked like the stucco or exterior finish was bulging out and cracking.

If I was looking for a budget room, I would stay again. Otherwise, I would spring for something a little nicer.

Room Tip: Get a room not facing the road, it is very loud!
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  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review, September 30, 2013
Thank you for letting us know about your dissatisfaction regarding your recent stay with us at the Comfort Inn O'Hare. Allow me to apologize on behalf of our hotel for failing to meet your expectations. It is never our intention to jeopardize the comfort and convenience of our guests. Please be assured your issues have been raised with our management group to ensure action will be taken.
Again, thank you for your time and valuable feedback.
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Brussels, Belgium
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 8, 2013

We stayed at Comfort Inn O'Hare with a group of more than 10 people in July for about 3 days. We had a little mix-up with our rooms but eventually everything worked out fine. I'd like to thank the staff at the hotel. They were helpful.

I hope the guests didn't mind us making so much noise but we didn't got told off by the staff or the other guests for this.

I was surprised the rooms had been cleaned every day after we made a bit of mess there. The rooms were big enough to fit about 4 to 5 people each (depending on how much luggage you take). The bed was also really comfortable and the room was quite.

I had also heard the pool, spa's and fitness room had been closed down, or they were working on them. I'm not sure what was happening. Too bad, because we wanted a bit of exercise.

Good location and close to several small diners. We had rental car and we had dropped it off in the neighborhood after we checked in. On the day before we had to leave we booked a shuttle to the airport for the next morning. It didn't take long to get to the airport and the lady who drove the shuttle was very friendly.

Overall I give the hotel a 4 out of 5. Very good experience.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review, October 2, 2013
On behalf of our hotel and staff, I would like to let you know how delighted we were to read your kind words. What a nice gesture on your part to take the time to respond via Tripadvisor.
Good service depends on people willing to give their very best at all times. That's why it's truly rewarding when a guest takes the time to let us know we did well.
We are committed to guest satisfaction, and look forward to the opportunity of have your group as our guests again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Kansas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 5, 2013

Very convenient distance and price for taking a day off near O'Hare. Excellent staff and airport ride. Clean room with comfortable 2 queen beds for family. A tiny bit highway noise though. Quite decent free morning breakfast.
Kudos to staff members Ms.Jane, Raju, Daisy and Vishal and all kitchen and cleaning crew who make the stay comfortable and enjoyable. Would love to stay here again in near future.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review, October 2, 2013
On behalf of Jane, Rajni, Daisy, Vishal, our kitchen staff and cleaning crew, A HUGE THANK YOU for your kind words. I have shared your wonderful comments with all.
How nice of you to take the time to comment.
It was truly our pleasure to have you as our guest and we would welcome the opportunity to be at your service any time you might be in our area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn O'Hare

Address: 2175 E. Touhy Ave., Des Plaines, IL 60018 (Formerly Days Inn)
Phone Number:
Location: United States > Illinois > Des Plaines
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 10 Hotels in Des Plaines
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn O'Hare 2.5*
Number of rooms: 145
Reservation Options:
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Also Known As:
Comfort Inn o`Hare Hotel Des Plaines
Comfort Inn Des Plaines
Des Plaines Comfort Inn

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