Booked hotel through stay123.com. First mistake - find another website.
Before booking, we called the hotel to see if they had ANY food available X-mas eve. Knowing we would be coming in at 9 pm, and flying out VERY early, we were told that room service would be available. Had it not been available, or anything open nearby, we would have minimally packed a sandwich or two.
Upon check in, the front desk staff were busy TALKING ON CELL PHONES. While we waited, and waited, and waited to be checked in, finally one got off her phone. These were obviously personal calls ("So what did he say next? Oh my God I loved that!!!"), I was ticked. The woman that finally checked us in explained that it was X-mas eve, and they "should not have to be working" as her rationale that we had to wait while they chatted on their phones. I reminded her that it was X-mas eve for us, too.
After check in, the horribly snippy lady informed us that room service meant a pizza parlor with delivery. She informed us, though, that they were probably not open. Nice. Here is it, X-mas eve, flying out at 6 am, and nothing to eat.
The room was okay, nothing to brag about, but clean at least.
Long term parked cars had seemingly NO security while we were gone (no fence, no guard). Just sitting out in the lot.
The shuttle ride was TERRIBLE. In the morning, they had it HOURLY (the website LIES - it is HOURLY). We asked very nicely if they could make any exception - as our flight time (6:50 am - international flight) meant we would need to leave at 4:00 am due to the HOURLY service. We were told there were no exceptions. Imagine our surprise, at 4 am, when a taxi was there to take us to the airport. No other passengers. Could this NOT have been done at a different time? As if others planned to leave at 4 am when it was already 10 pm the night before? They obviously knew we were the only guests riding over - again.....nice.
If you want ANY customer service - STAY ELSEWHERE!!!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Other