I stayed here in January for 5 nights. I travel a lot during the winter on business. I booked with the hotel because I was an exhibitor at the Chicago Sports Show and had received a flyer from the hotel advertising a shuttle to both the airport and the convention center and an on site restaurant with room service. The shuttle service was very adequate but I was sorely disappointed with my experience with the restaurant. The first night I arrived and checked-in I was told that the restaurant would be closing in a few minutes(it was 9:50 pm). I was a bit confused since the advertisement said I could get food till 11 pm. I called the restaurant and was told that they were closing everything for the evening but they would still allow me to get an order in. Gratefully I went over at 10 pm to pick up my order. I had ordered a chicken sandwich. I was told it came with a roll, a cup of soup and I chose coleslaw as my side. When I got back to the room I found a sandwich and no sides or soup. I figured this was an honest mistake, I own a lodge and restaurant myself and know mistakes can happen particularly around closing. I was bothered by not receiving what I had ordered, but not enough to make a big deal about it.
The next night I went over at 8:05 pm when the shuttle brought us back from the convention center and had a nice meal. Very filling and very tasty. No complaints. However, on the third night I went over to Tiffany's to eat at 8:05 pm and was told that all meal service was finished for the night. I was not allowed to order anything. I found this to be fairly upsetting and a direct contradiction to the email advertising a restaurant on-site with late room service. This is greatly disturbing to me and will weigh heavily on my choice of where to stay next year when I come to Chicago for the 2013 show. When I went back to the desk to ask about the restaurant's hours and the email that I had originally been sent I was told that I had misread the email and that hours were clearly stated. I retrieved original email and could see that it clearly did not post seating hours and says room service till 11 pm. Then I asked what options I had to eat and was told that the nearest place to eat was IHOP or Chili's, about a mile away. I informed the young lady at the desk that I didn't have a car to drive, she told me I would need to take a taxi. I ended up ordering a pizza and chose to not eat at the restaurant the last 2 nights if it was open(I didn't check to see if it was open).
The room was fair, typical of an older hotel with lower rates. My room was clean, I don't have an issue with the rooms. I travel a lot on business and don't get too upset with hotels that I am paying less than average rates for. But false advertising and poor service is something that really bothers me. There were other patrons who were also staying at the hotel because they were exhibitors at the show, when I asked them about their experiences at the restaurant they also were frustrated with the false premise of food being available till late. Once person commented that if you are going to target a group then you should accommodate that groups schedule(show didn't end till 8 pm).
I was so bothered by this that I took time to write a letter to the management of the hotel and voice my complaints. I received a follow up phone call from the manager and then a call from the Comfort Inn Management Company. Their response was to offer me 15% off a one night stay in the future. 5 nights, multiple problems, and they expect me to return for a 10 dollar discount? I will be in Chicago again for business but will stay elsewhere.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.