We booked this on hotwire and were really quite disappointed.
We arrived late and took the shuttle- pretty much the only positive thing about our stay- always arrives and leaves on time as promised.
Our room smelled of smoke- which we reported and were told that "all rooms are non-smoking so it shouldn't smell of smoke" (we also encountered people coming down the elevator smelling of smoke- in other words the policy is obviously not being kept!)- no offer of a new room. I checked the bed the sheets and pillowcases had hairs on them and were creased; I realize that sometimes they are slightly creased coming from washing or may have an occasional hair but this crease was like when someone had slept in it and there were too many hairs for just having been washed. When we reported it to the front desk the guy told us we could come FETCH clean sheets AND RE-MAKE OUR OWN BED!!!! The rest of the room: carpets were dirty and gross (and looked to have CIGARETTE burns); the "cupboard"- which was a set of wire drawers (nothing wrong with that)- were so dirty/dusty; the coffee machine was dirty with old coffee that I did not want to use it! The breakfast really is just a grab and go- nothing spectacular; also we asked for creamer the one morning and took about 20 minutes to bring it out. The staff were rude to us and have different "policies" about the shuttle- some say you have to book an hour before others are rude when you do want to book it- saying that "it will be there waiting- you don't need to tell us". On the whole our experience wasn't good- we just stayed on as we had paid in full already (and couldn't get refund) and we had clean beds after we made them OURSELVES, and were able to keep the window open so the smell disappeared a little.
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- Also Known As:
- Extended Stay Des Plaines
- Des Plaines Extended Stay