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“Excellent stay, professional staff, calm and quiet environment. Will be back!” 5 of 5 stars
Review of Hilton Garden Inn Chicago O'Hare Airport

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Hilton Garden Inn Chicago O'Hare Airport
3.0 of 5 Hotel   |   2930 South River Road, Des Plaines, IL 60018   |  
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Ranked #1 of 10 hotels in Des Plaines
Des Plaines, Illinois
1 review
“Excellent stay, professional staff, calm and quiet environment. Will be back!”
5 of 5 stars Reviewed February 7, 2013

From Airport transportation to reception, I had an excellent experience. Comfortible and cozy yet elegant and satisfactory. Professional staff was extremely helpful. Stay was in a calm and quiet environment, perfect for busness or solo travelers, as well as families. Location is conveniently near O'Hare airport and Rivers Casino. I recommend to all, family or business, I for one will be back for sure!

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex B, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, February 10, 2013
Dear Cordinary,

Thank you for sharing your kind comments about our hotel property and staff with us on Trip Advisor. We appreciate your business and are glad you had a great time. Have a wonderful week!

Sincerely,

Alex Bohan
Hilton Garden Inn - Chicago O'Hare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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604 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Philadelphia, Pennsylvania
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 6, 2013

I needed to stay close to the airport in order to get an early morning flight out. The hotel is reasonably priced for the location. The staff is friendly and helpful. The rooms are good size, clean and comfortable. The restaurant was good, in fact better than average compared to most HGI restaurants. The fitness room is good with updated treadmills. Would definitely recommend if you need a reasonably priced hotel close to O'Hare.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex B, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, February 10, 2013
Dear rantoday,

We're glad you enjoyed your stay. Thank you for sharing your feedback with us online. I'm pleased you had the opportunity to try selections from our diverse restaurant menu. We hope to welcome you back soon!

Sincerely,

Alex Bohan
Hilton Garden Inn - Chicago O'Hare
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Crystal Lake, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 4, 2013

Stayed here for an over night for a wedding. The hotel has NO humidity...very hard to sleep...beds were not comfortable...lot's of hallway noise. Would not stay there again. The front desk was attentive but they said they get these complaints all the time.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott_Steinfest, General Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, February 14, 2013
Dear valued guest,

I would first like to apologize for any problems that your may have encounted at our hotel. We are concerned with the overall feedback that you provided us during your recent visit, and we are prepared to take steps necessary to ensure your loyatly. Our hotel has a very high focus on customer service and product quality at our award winning establishment. The hotel is currently ranked within the top 1% for all Hilton Garden Inn hotels and we empower our team to exceed the customers expectations when resolving any issues that a guest may have. We also stand 100% behind our Hilton Garden Inn "Promise" and I would encourage you to contact me personally to discuss this with me in more detail. I can assure you that you will not be dissappointed in the results. Our typical feedback from customers that respond to Trip Advisor is very positive which has provided us the #1 ranking for years in our market. I look forward to hearing back from you sometime in the near future. Scott Steinfest, General Manager
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Saskatoon, Canada
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 1, 2013 via mobile

I stayed at this hotel following a cancelled flight and was very pleased with the service I received. The frond desk staff were very professional, pleasant and helpful. Check in and check out was quick and smooth. As I also did not have luggage with me it was nice to receive the complimentary toothbrush, toothpaste and other amenities needed. The shuttle service to and from the airport was also managed extremely well with it running every half hour. I would definitely stay here again and recommend it to anyone.

Stayed January 2013, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex B, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, February 10, 2013
Dear tour_on1,

Thank you for sharing your stay experience with us on Trip Advisor! We're glad we could help you into a comfortable room after a hectic day at the airport. Have a wonderful week!

Sincerely,

Alex Bohan
Hilton Garden Inn - Chicago O'Hare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hometown, Illinois, United States
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 24, 2013

My husband & I stayed at this hotel for one night with our toddler. We went to see Yo Gabba Gabba and decided to make a night out for the family. The Lobby was beautiful, staff very helpful. Quick check in and out. It was very close to alot of restuarants. The pool was my toddlers favorite a nice way to end the night. The room was nice, quite and spacious however my husband found the bed uncomfortable but it will not hinder us from visiting again.
We all enjoyed our overnight stay at the Hilton garden Inn!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo, New York
Top Contributor
112 reviews 112 reviews
32 hotel reviews
Reviews in 32 cities Reviews in 32 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed January 22, 2013 via mobile

I travel to Chicago frequently on business and this is one of my favorite hotels in the area and the only one I stay at if I want to be close to the airport. Extremely convenient to O'Hare. The hotel is extremely clean and the staff is friendly and professional. Good restaurants close by if you don't want to eat at the hotel.

Stayed January 2013, traveled solo
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex B, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, January 30, 2013
Dear Duane 1969,

Thank you for your continued loyalty to the Hilton Garden Inn - Chicago O'Hare. We appreciate your business. Thank you for sharing your kind comments about our hotel and staff with us on Trip Advisor. Have a wonderful week.

Sincerely,

Alex Bohan
Hilton Garden Inn - Chicago O'Hare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 15, 2013

We stay at this hotel 1-2 times a year, most recently over Christmas 2012. The staff at this hotel is one of the friendliest I've encountered. The rooms are comfortable, and include a microwave. The breakfast is one of the better chain hotel breakfasts I've had (I typically get it free for Hilton honors gold - otherwise I think it is about $15), and again, the staff is very attentive and friendly.

There is a new casino within walking distance, other than that not much around unless you have a car. There is also a pool that seems to be very popular with the kids.

Overall - very reasonably priced, comfortable rooms, and great staff. Cannot go wrong staying here if you're in the area

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex B, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, January 19, 2013
Dear TripHound_13,

Thank you for taking the time to review our hotel and staff. We appreciate your continued loyalty and thank you for staying with us. Have a wonderful week!

Sincerely,

Alex Bohan
Hilton Garden Inn - Chicago O'Hare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Garden Inn Chicago O'Hare Airport

Address: 2930 South River Road, Des Plaines, IL 60018
Phone Number:
Location: United States > Illinois > Des Plaines
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 10 hotels in Des Plaines
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Chicago O'Hare Airport 3*
Official Description (provided by the hotel):
The newly remodeled Hilton Garden Inn hotel is a modern contemporary building featuring vaulted ceilings within the lobby and restaurant. The room decor is soft and adequately arranged for the business and leisure traveler. ... more   less 
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Also Known As:
Hilton Garden Inn Chicago o`Hare Airport Hotel Des Plaines
Hilton Garden Inn Des Plaines
Hilton Des Plaines
Des Plaines Hilton

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