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“good situation near o'hare airport” 4 of 5 stars
Review of BEST WESTERN Des Plaines Inn

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BEST WESTERN Des Plaines Inn
2.0 of 5 Hotel   |   1231 Lee Street, Des Plaines, IL 60018   |  
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Ranked #4 of 10 Hotels in Des Plaines
FR16
Level Contributor
54 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“good situation near o'hare airport”
4 of 5 stars Reviewed June 22, 2014 via mobile

I had a big room with jacuzzi inside.
The hotel is close to Chicago airport but away from traffic.
Was vey convenient because very near to where i had to gofor business. Breakfast is ok.
Good price forthe quality

Stayed June 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manojmahapatra, General Manager at BEST WESTERN Des Plaines Inn, responded to this review, July 16, 2014
Dear Guest,

Thanks for your patronage to our hotel and we are excited to know that your stay was well. We would like to see you in your future trip.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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185 reviews from our community

Traveler rating
    63
    55
    37
    11
    19
See reviews for
47
42
17
40
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Atlanta, Georgia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 19, 2014

nice clean property with helpful staff. clean room, clean pool, and decent continental breakfast. easy check-in and check-out. They were extra accommodating, and allowed late checkout for me. I would recommend this Best Western.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manojmahapatra, General Manager at BEST WESTERN Des Plaines Inn, responded to this review, May 23, 2014
Dear Guest,

Thank you for staying with us at the Best Western Des Plaines Inn. We take pride in providing ''value for money'' accommodation to our guests. Our guests also enjoy hot breakfast with rotational items every day morning. We have other amenities like indoor heated pool and 24 hours fitness center. We want to welcome you for your future stay.
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Shepherdsvville, United States
1 review
5 of 5 stars Reviewed May 18, 2014

Great staff,very pleasnat and helpful. Clean hotel and quiet area. Conveniet to downton as well as the expressways and restaraunts stores and malls. Pool clean, breakfast area kept very tidy even the parking lot was clean and debri free. Totally enjoyed stay.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manojmahapatra, General Manager at BEST WESTERN Des Plaines Inn, responded to this review, May 23, 2014
Dear Guest,

Thanks for your kind compliments for your stay at Best Western Des Plaines Inn. Our staff will be excited to hear such positive comments. We would like to see you in your future trip. Thanks for your loyalty.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
McHenry, Illinois
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 5, 2014

The person behind the desk ignored me as I stood and waited to check in. She was dealing with various contractors that were working on the hotel. I understand she had her hands full, but she did not even acknowledge me or ask me if I would mind waiting. There was water on the floor in front of the desk, and when I mentioned it, she did not say anything or let anyone know about it to get it cleaned up. When we left an hour later the puddle was still there. In the room itself there was sticky stuff all over the iron. I called down for a replacement, it still had not arrived when we left an hour later. Finally the bed had stained sheets and no comforter, only a sheet and a very thin blanket. We had a very uncomfortable stay, and all we were looking for was a clean bed and some where quiet to sleep.

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manojmahapatra, General Manager at BEST WESTERN Des Plaines Inn, responded to this review, May 7, 2014
Dear Guest,

We sincerely ask for an apology about your experience during your stay. Coincidentally, the day was a sold out night and we were extremely busy. Hence we might not have paid attention to you and we regret that. We always store a clean comforter in the guest room closet and you might not have seen the blanket. We will try our best to make your stay positive next time given an opportunity.
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Kalamazoo, Michigan
1 review
5 of 5 stars Reviewed May 1, 2014

This Inn is where you will definitely would love to come back again !! Very clean room, excellent compliment breakfast from 6:30-10:00; free shuttle bus to O'hare; high-speed internet; great service......etc. I just love this place!

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manojmahapatra, General Manager at BEST WESTERN Des Plaines Inn, responded to this review, May 5, 2014
Mr. Yu

We thank you for the positive feedback we received for our Best Western Des Plaines Inn property. We are glad you enjoyed the amenities we offer and hope to see you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thunder bay, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 10, 2014

Right from the moment we booked the person was extremely informative. Great attention by the Maintenance person. Shuttle driver very courteous. We would definitely return to this hotel. Breakfast was adequate and attendant was prompt to restock items. Thank you!

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manojmahapatra, General Manager at BEST WESTERN Des Plaines Inn, responded to this review, April 22, 2014
Dear Guest,

We are thrilled to get such a nice review about your stay at the Best Western Des Plaines Inn. Every personnel takes pride to leave a positive impression for our guests in their respective department. We will share your feedback and hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin, United States
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed April 7, 2014

We heard this location had a reputation for problems with younger adult guests; our visit was on a Saturday and we had no issues whatsoever. The location was good, parking, nice pool; it was a solid Best Western experience. The value being marginally better than other hotels as well. Just be sure to attend breakfast well before the posted end time. Every thing was at ends or out 30 minutes before posted end of service with guests waiting.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manojmahapatra, General Manager at BEST WESTERN Des Plaines Inn, responded to this review, April 22, 2014
Dear Guest,

We are sorry to hear about your experience during breakfast hours. We serve breakfast between 630 am to 10am seven days a week. However, we will personally discuss this matter with our breakfast attendants. We want to assure you that this will never happen in the future. On the contrary, we are happy to hear about the rest of your services you received during your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Des Plaines Inn

Address: 1231 Lee Street, Des Plaines, IL 60018
Phone Number:
Location: United States > Illinois > Des Plaines
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 10 Hotels in Des Plaines
Price Range (Based on Average Rates): $$
Hotel Class:2 star — BEST WESTERN Des Plaines Inn 2*
Number of rooms: 50
Official Description (provided by the hotel):
The BEST WESTERN Des Plaines Inn is a first-class hotel located only 3½ miles away from O'Hare Airport and very convenient to Donald E. Stephens Convention Center, home of the Rosemont Expo, and All State Arena, Honeywell, home of the Rosemont Horizon and about 3 miles from the newly opened Rivers Casino. We are 17 miles away from Chicago downtown and one mile away from Des Plaines Metra station. We are 3½ miles from Blue Line which operates 24 hours from downtown to Rosemont.We offer you deluxe accommodations with complimentary hot breakfast, an indoor heated pool, fitness center, meeting room and free parking. There are several major shopping centers located from 3 to 8 miles from the BEST WESTERN Des Plaines Inn.We provide complimentary airport shuttle from O'Hare once upon check-in and once upon check-out. We have undertaken a major renovation project to give a comfort stay for our guests. ... more   less 
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Also Known As:
Best Western Des Plaines Hotel Des Plaines
Des Plaines Best Western

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