Arrived at the hotel after 1 AM after a drive from Ohio and walking around downtown Chicago for a few hours. My boyfriend and I passed out on the bed within 30 minutes of being in the room and didn't look around. When we woke up I noticed a cup by the sink that had leaf looking product in it. It turned out to be marijuana which was also on the floor and a little on the counter. We reported this to the staff and they assured us they would take care of the aforementioned drug and have the manager contact us once he had came in and they could fill him in on the situation. We stayed at the hotel on a Friday night and I waited until Monday afternoon to take matters into my own hands and contact the manager. The manager acted as if me informing him of our encounter was the first time he had heard it and was appalled at the fact that we felt we should be refunded for having slept in a dirty room that contained illegal drugs in it. I am very displeased with not only the presentation of this hotel, but more importantly the professionalism of the staff and manager. I would not reccommend this hotel to anyone. As for anyone who does stay here I hope that you don't have a problem or complaint because with such a serious situation as the one I presented, the staff and manager did not seem to care. Not even one apology was given to us and I am very disgusted with the whole situation.
- Official Description (provided by the hotel):
- Located on Chicago's beautiful North Shore, this recently renovated property features free wireless internet, gourmet coffee, guest laundry, restaurants and fitness centers within walking distance, and convenient access to public transportation to downtown Chicago. ... more less
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- Also Known As:
- Red Roof Inn Chicago - Northbrook / Deerfield Hotel Deerfield
- Red Roof Inn Northbrook
- Northbrook Red Roof Inn