Problems, problems, problems. I had enough to fill an Everly Brothers song. The staff of the Red Roof were quick to jump to the rescue, however. Anyone who stays here should consider the staff first and the facilities a distant second.
To begin with, the building needs some serious renovation. The first room I was in (I ended up in three rooms in about a 24-hour span, if that tells you anything) had no thermostat control button on the heater. That wasn't good, considering the unseasonably cold weather Chicago was experiencing during my trip. (The remote didn't work, either, but manually turning a TV on and off is secondary to working heat when it's so cold outside that a baseball game had to be postponed.) Since there was no maintenance man on duty I was moved to a new room. While this one did have a working thermostat the cosmetic appearance of the room wasn't much of an improvement.
Cosmetics are sorely lacking at the hotel. The exterior shows significant rusting along the metal frames. For all the room upgrading Red Roof has boasted about over the past year or so they seem to be forgetting to make the outside of the rooms look presentable as well. Both of the first two rooms I was in had issues with paint and plaster peeling (and in the second room someone had apparently put a piece of trash in the overhead heating duct just to see how long it would be before the cleaning staff would notice. Whoever did it, you can rest assured they haven't found it yet.). The "king" rooms were cramped, almost to the point of being claustrophobic. The room size would have been much better with a single queen bed than trying to put a king bed in the smaller space. The towels are another serious issue. The "bath mat" is barely big enough to stand on, and its small size (about the same size as two washcloths) might pose more safety problems than it solves.
Something that really concerns me is the problem that came up during the second day of my stay. I began to notice cigarette smoke filtering into my room from another room. Whether it was seeping through the walls or finding its way through the vents from another room is something I couldn't tell. I could only tell that my non-smoking room began to smell as if someone were lighting up in it, which isn't good for someone with a severe allergy to cigarette smoke. Again, the front desk was right on top of things and moved me to another room -- this one a deluxe king that had none of the cosmetic or ventilation problems of the previous rooms.
The staff at this facility simply cannot be beat. They are alert and quick to respond to a problem (and I certainly had enough to do me for a year's worth of traveling during the two days I was there). Such a courteous and attentive staff deserves a better facility.
- Official Description (provided by the hotel):
- Located on Chicago's beautiful North Shore, this recently renovated property features free wireless internet, gourmet coffee, guest laundry, restaurants and fitness centers within walking distance, and convenient access to public transportation to downtown Chicago. ... more less
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- Also Known As:
- Red Roof Inn Chicago - Northbrook / Deerfield Hotel Deerfield
- Red Roof Inn Northbrook
- Northbrook Red Roof Inn