I had a reservation for a king bed, non smoking. They put me in a smoking with a double bed. Room odor from spray to compensate for smokers was overwhelmingly irritating. General condition of room was a c-. I was compensated for one nights stay due to screw-up, but this did not make my stay there acceptable. I learned that in future only book directly with the hotel. Booking through Hotels. com or similiar agency does not guarantee that if you have booked a non-smoking room, you will, in fact, receive a non-smoking room-- and then having them make an adjustment to your bill at the hotel is impossible--you will need to contact booking agency and they will inform you of the fine print which you undoubtedly did not read which says--they really don't guarantee any of your requests--just too bad for you. I will say the manger of the Deerfield Red Roof was helpful and courteous l in resolving our difficulty
- Also Known As:
- Red Roof Inn Chicago - Northbrook / Deerfield Hotel Deerfield
- Red Roof Inn Chicago - Northbrook / Deerfield Hotel
- Red Roof Inn Northbrook
- Northbrook Red Roof Inn
- Official Description (provided by the hotel):
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Located on Chicago's beautiful North Shore, this recently renovated property features free wireless internet, gourmet coffee, guest laundry, restaurants and fitness centers within walking distance, and convenient access to public transportation to downtown Chicago.
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