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“typical Embassy Suites” 3 of 5 stars
Review of Embassy Suites North Shore / Deerfield

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Embassy Suites North Shore / Deerfield
3.5 of 5 Hotel   |   1445 Lake Cook Road, Deerfield, IL 60015   |  
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Hotel website
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Hotel amenities
Ranked #1 of 6 Hotels in Deerfield
Certificate of Excellence 2014
GreenLeadersGold level
Minneapolis, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“typical Embassy Suites”
3 of 5 stars Reviewed May 20, 2013

Pretty much a typical Embassy Suites-good breakfast, spacious rooms, happy hour, etc. However, the room which face the interstate (same side as the elevators) receive constant truck noise from the highway

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brad H, General Manager at Embassy Suites North Shore / Deerfield, responded to this review, June 1, 2013
Dear Daniel H,

Thank you for staying with us and also for your comments. I have shared your comments with the team and please let us know for future visits if you would like to be located on the other side of the building. We do strive to fulfill all guests requests and do also add requests to guest's profiles so that we prioritize the requests.

My hope is that you return and please contact me if there is anything we can do to make you more comfortable.

All the best,

Brad

Brad Harvey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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447 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
Kamloops, Canada
1 review
4 of 5 stars Reviewed May 20, 2013

I usually have just over 70 room nights per year. I stay in a wide array of hotel brands, and levels of ammenity. This was a great hotel and great stay, made even better by the team members that welcomed and assisted me.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New London, Wisconsin
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 20, 2013

The staff was outstanding at every level. Breakfast choices were great, not just a waffle maker shoved off in the corner. The managers reception was good, two good beer selections, and a surprising array of mixed drinks available as well. Good snacks to go along. Bedding, pillows, towels were nice quality We have no complaints, and this WILL be our hotel of choice anytime we are in the Chicago area!!!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brad H, General Manager at Embassy Suites North Shore / Deerfield, responded to this review, June 1, 2013
Dear Josh W,

Thank you for your comments regarding your visit and I am glad to hear that you enjoyed your stay.

My hope is that you will return in the future.

All the best,

Brad

Brad Harvey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle
Top Contributor
127 reviews 127 reviews
50 hotel reviews
Reviews in 47 cities Reviews in 47 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed May 18, 2013

New fluffy towels that you can no longer read the paper through, bright and clean every where you looked. The face lift was well needed. Staff still wonderful. All staff. Looking forward to the new equipment in the fitness center. Due this month.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brad H, General Manager at Embassy Suites North Shore / Deerfield, responded to this review, June 1, 2013
Dear BothellEnglandLover,

Thank you for your kind words regarding the staff and renovation. I am so glad you continue to visit the hotel and we look forward to your return.

All the best,

Brad

Brad Harvey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
1 review
5 of 5 stars Reviewed May 16, 2013

Customer service is excellent at this hotel. We visited over Mother's Day weekend and the room services manager allowed our restless 2-year son to check out the hotel's courtesy bus (not literally -- just go inside and explore). Personalized and friendly service makes this a smart choice for families.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brad H, General Manager at Embassy Suites North Shore / Deerfield, responded to this review, June 1, 2013
Dear Chicagobasetraveler,

I was glad to hear that our team delivered superb customer service during your visit. It is our goal to make a positive difference in a guest's stay.

Please come back and visit again.

Best regards,

Brad

Brad Harvey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
81 reviews 81 reviews
22 hotel reviews
Reviews in 36 cities Reviews in 36 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed May 16, 2013 via mobile

This Embassy location was excellent. The breakfast buffet, restaurant and bar were all excellent in terms of service and food and drink quality. The only disappointment was the managers cocktail hour; the drink selection was lousy and the snacks were not much better. In fairness, this is a free service offered so I can't really knock it too much! Rooms are clean and spacious and there is plenty of parking.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brad H, General Manager at Embassy Suites North Shore / Deerfield, responded to this review, June 1, 2013
Dear ForeverMexico,

Thank you for staying with us and for taking the time to provide comments. I am so pleased to hear you enjoyed the restaurant and the service at the hotel.

My hope is that you will return and join us in the future.

All the best,

Brad

Brad Harvey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tulsa, OK
1 review
5 of 5 stars Reviewed May 14, 2013

I have been staying here about every-other-week for the last 18 months. The hotel had a change of ownership about a year ago, and I was skeptical about the change. The new owners have renovated the property, and it is much nicer than ever. Close to Walgreens, and Baxter headquarters in the north Chicago suburb or Deerfield, and just off of I-294/94 it is convenient to O'Hare and points south as well. The staff is friendly, the manager reception is well catered, and I love the made-to-order breakfast, pool, and whirlpool. The workout facilites are modest, but stocked with Precor treadmills, elipticals, and bikes. A few dumbells and such rounds-out your workout. The beds are reasonably fresh, and the bathrooms have been updated as well. As usual with an Embassy Suites, a dorm-size fridge and a microwave are standard and the selection of TV channels is about what you would expect at any Hilton chain hotel. For the business traveler, it is a good value, and you are likely to be refreshed and start your day full-speed ahead.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brad H, General Manager at Embassy Suites North Shore / Deerfield, responded to this review, June 1, 2013
Dear MarkT,

Thank you for staying with us so frequently and for your loyalty to the hotel. It is always good to hear from our frequent guests and I am very pleased to hear that you start the day refreshed when staying with us.

I look forward to meeting you in the future.

Warm regards,

Brad

Brad Harvey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites North Shore / Deerfield

Address: 1445 Lake Cook Road, Deerfield, IL 60015
Phone Number:
Location: United States > Illinois > Lake County > Deerfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Deerfield
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites North Shore / Deerfield 3.5*
Number of rooms: 237
Official Description (provided by the hotel):
Stay in the newly renovated full-service all-suite hotel located 14 miles from Chicago’s O’Hare International Airport. Embassy Suites Chicago - North Shore/Deerfield is situated in an excellent location for easy access to several Fortune 500 headquarters, Chicago attractions, world-class shopping and a diverse array of restaurants. Relax in your spacious two-room suite and enjoy a range of home-like amenities such as two flat-screen TVs, a wet bar area with a refrigerator, microwave and coffeemaker. Accessible rooms are available.Start your day with a free cooked-to-order breakfast, and savor complimentary beverages and snacks at the Evening Reception*. If you’re busy, Room Service is available from Cadwell's Grille. Take advantage of the hotel’s BusinessLink™ Business Center and express mail service. Hold a meeting or conference in one of the five event venues, and enjoy the range of business amenities and services available. ... more   less 
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Also Known As:
Embassy Suites North Shore / Deerfield Hotel Deerfield
Embassy Suites Deerfield
Deerfield Embassy Suites

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