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All 6 Deerfield hotels

Embassy Suites North Shore / Deerfield: Traveler Reviews

3.5 of 5
1445 Lake Cook Road, Deerfield, IL 60015
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Embassy Suites North Shore / Deerfield
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Ranked #1 of 6 hotels in Deerfield
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4 of 5 stars Reviewed November 24, 2012
MonisAziz Bangalore, India
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179 reviews from our community

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Bangalore, India
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
“Decent and affordable”
4 of 5 stars Reviewed November 24, 2012

This hotel is very well placed near 294 expressway and the Walgreens corporate headquarters. So anyone having business at Walgreens should come here. Nice hot breakfast and the Manager's special evening snack/ drinks between 5:30 PM -7:30 PM. The hotel offers free shuttle service anywhere within 3.5 miles which includes the Northbrook mall, Deerfield DMV and Metra station. I have been staying here for exact one month and will return !

Room Tip: All rooms are the same.
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask MonisAziz about Embassy Suites North Shore / Deerfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brad H, General Manager at Embassy Suites North Shore / Deerfield, responded to this review
December 1, 2012
Dear MonisAziz,

Thank your for staying with us and also for your positive comments regarding our location, accommodations and service. I also sincerely appreciate you staying with us for one month!

We have many guests like you that do return often and I look forward to welcoming you back to the hotel.

All the best,

Brad Harvey
General Manager
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Top Contributor
55 reviews 55 reviews
18 hotel reviews
Reviews in 27 cities Reviews in 27 cities
8 helpful votes 8 helpful votes
“Safe place to stay in the Deerfield, IL area...”
3 of 5 stars Reviewed October 26, 2012

Stayed here one night while in the Deerfield, IL area for business. I found the hotel to be a standard Embassy Suites. Nothing great - but in fairness nothing at all bad either. The room was ok - seemed a bit dated, but relatively clean and that was what mattered to me. The front desk did arrange a cab for me the next morning which I am often skepical about but sure enough they came through and the cab arrived as promised. I would probably stay here again while in the area.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask HudsonScooterMan about Embassy Suites North Shore / Deerfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brad H, General Manager at Embassy Suites North Shore / Deerfield, responded to this review
December 1, 2012
Dear HudsonScooterman,

Thank you for your feedback. We are currently undergoing a significant renovation to greatly improve the hotel.

My hope is that you will return after the renovation to see the positive changes.

Warm regards,

Brad Harvey
General Manager
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Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Happy! Sad! Angry! Happy! Disappointed!”
3 of 5 stars Reviewed October 15, 2012 via mobile

My spouse and I have stayed here several times, and it is our mini vacation spot as we go to the botanic gardens a couple times a year.

We love it because its a mini tropical oasis with Koi fish, and it feels vacationy even though we are an hour away! We love the breakfast! It's our little getaway!

Most recent visit was good/not so good.

1. The planned remodeling.
There's enough business penguin hotels in this area already. Now it's going to become more businessy, and they're getting rid of the fish.

2. The room service, dollar for dollar was the worst money I ever spent.
We ordered at a Sunday at 6:30, a grilled cheese, Cobb salad, and chicken wings.
Hoping to eat during the Simpsons.. Then hoping to eat during Bobs burgers, then hoping to eat during family guy. As the credits were rolling on family guy, we got our cold grilled cheese... Needed to be microwaved, the hot Cobb salad, with warm dressing, and the weirdest chicken wings I ever saw. All for only $58. The girl who dropped it off was very nice.

3. The pool and hot tub, were great as usual! No complaints.

4. Comfortable, clean rooms. Stomach issues from weird meal.
5. Yay redemption breakfast!!

How can bacon have no flavor!!??!
It's bacon! It literally had no flavor, and the pieces were as big as a fingernail. (To be fair my spouse thought the bacon was ok)
The scrambled eggs were ice cold, I could have put them in my coffee to cool it off!
French toast was good! Bagels were good and thick.

We truly love this hotel for the most part, but were a little disappointed overall. We don't want our little tropical Chicago to go away, but the briefcase model I guess will appeal to the loosen the tie, have a whiskey on the rocks as mergers and hedge funds make my $179 dollars on weeknights seem like a bargain.

Don't kill the koi! We love them! Especially the black lurker..

  • Stayed October 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask TheFBH about Embassy Suites North Shore / Deerfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brad H, General Manager at Embassy Suites North Shore / Deerfield, responded to this review
October 21, 2012
Dear TheFBH -

First things first, the Koi will be very well taken care of and we have a home that will be even better than what they have enjoyed over the past several years. You may not know but Koi can live to be over 200 years old.

Thank you for your comments. I am glad to report that I have gotten to the bottom of the challenge with room service and will be reach out to you to provide resolution. I was glad to hear that apart from the delayed room service you enjoyed your visit.

Please do visit again and please let me know if I may assist in any other way.

Warm regards,

Brad

Brad Harvey
General Manager
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Columbus, Ohio
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
Reviews in 27 cities Reviews in 27 cities
10 helpful votes 10 helpful votes
“Suffered a hotwire setback, but the hotel came through....”
5 of 5 stars Reviewed October 15, 2012

Our recent travel this weekend was for a conference and we wanted to stay an extra day in Chicago. Went to the north shore to look at parks and marinas on Sheridan drive, hotwired a hotel and got this property just off of 294. Easy off and easy on, but went to check in and was reminded that hotwire doesn't guarantee the type of room you want, so we got a smoking room when we checked in. I appreciate smokers as trying to kick the habit, but there was no way that we could stay in a smoking room....so we asked at the desk to be switched, and they did so without complaint or issue. That was a service plus for me, as they equally could have told me to lump it or leave it....but they didn't. The hotel was really easy to get around from, train only a few blocks if you want to take it downtown, the Edens and the Tri- state only a stones throw. Tried the resturant, the bar, the managers get together and the breakfast in the am....all were very very nice. If you can get a good rate, the hotel staff here want to take care of you and want you to come back....and we will be back.

Room Tip: opposite corner from the desk, on the second floor nets you a easy stair walk to the main floor, min...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask bgould1001 about Embassy Suites North Shore / Deerfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brad H, General Manager at Embassy Suites North Shore / Deerfield, responded to this review
October 21, 2012
Dear BGould1001 -

Thank you for the very kind words regarding how the front desk team handled the situation with your reservation. We sincerely beleive that we always need to do our best to "take care of the guest." It seems like a simple phrase but when the associates think of it in all situations it can really make a difference in the guest's experience.

I am very glad that you joined us and my hope is that you will visit again soon. Please feel free to contact me if there is any way that I may assist in the future.

Sincerely,

Brad

Brad Harvey
Genereal Manager
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Pinetop, Arizona
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
“Service? We don't have no stinking service!”
2 of 5 stars Reviewed October 14, 2012

The level of service at this property is unacceptable, particularly compared to the outstanding stays we have experienced recently at Embassy Suites Phoenix - North. Details:

1.) Not greeted as a Diamond Level honors member or thanked for my business at check-in.

2.) Electronic door lock on our room (201) only works sporadically. We are on our third set of key cards with no improvement. No offer to actually repair the &%*#**^(&ing thing has been made.

3.) At breakfast this morning:

a.) Omelets were pathetic. The "cook" is using rings on the griddle, not omelet pans, and the "egg" mix is so thin and runny that the resulting product is also thin. Lack of true omelet capability resulted in folded scrambled eggs with fillings spilling out on the plate when served. The quantity of ham the cook put in the omelet was insufficient to even taste it, especially since the ham used was minced into 1/8" cubes.

b.) There was no silverware available at the buffet line for at least five minutes. No support for the one guy serving the line was in evidence. (I use the term buffet loosely, as this guy was rationing the food - no self-service here!)

c.) The coffee urns were both empty, and people had been tilting them to get the dregs out for over five minutes. When I finally spotted an employee in a gray jacket, he acted as if I were being unreasonable in bothering him with the problem. Hew said "I'll makes some more." Point is, no monitoring of the situation probably resulting in at least another ten minutes with no coffee.

All in all, a performance at a level consistent with the general ethos in Chicago: "Service? We don't need no stinking service. We can fill up the place without it!"

Room Tip: Stay at a different hotel!
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask David G about Embassy Suites North Shore / Deerfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brad H, General Manager at Embassy Suites North Shore / Deerfield, responded to this review
October 21, 2012
Dear David G,

Thank you for staying with us and for letting me know about the challenges. I was so glad that I was able to speak with you after the disapointing start to your stay and my hope is that the remainder of your visit was much more enjoyable.

I have taken to heart your comments and what you experienced should not have occurred and for that I sincerely apologize.

Please let me know if I may assist in any way either now or in the future.

Sincerely,

Brad

Brad Harvey
General Manager
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Additional Information about Embassy Suites North Shore / Deerfield

Also Known As:
Embassy Suites North Shore / Deerfield Hotel
Embassy Suites North Shore / Deerfield Hotel Deerfield
Embassy Suites North Shore
Embassy Suites Deerfield
Deerfield Embassy Suites
Address: 1445 Lake Cook Road, Deerfield, IL 60015
Phone Number:
Region: United States > Illinois > Lake County > Deerfield
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotels in Deerfield
#1 Onsen Hotels in Deerfield
#2 Business Hotels in Deerfield
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Stay in the newly renovated full-service all-suite hotel located 14 miles from Chicago’s O’Hare International Airport. Embassy Suites Chicago - North Shore/Deerfield is situated in an excellent location for easy access to several Fortune 500 headquarters, Chicago attractions, world-class shopping and a diverse array of restaurants. Relax in your spacious two-room suite and enjoy a range of home-like amenities such as two flat-screen TVs, a wet bar area with a refrigerator, microwave and coffeemaker. Accessible rooms are available.Start your day with a free cooked-to-order breakfast, and savor complimentary beverages and snacks at the Evening Reception*. If you’re busy, Room Service is available from Cadwell's Grille. Take advantage of the hotel’s BusinessLink™ Business Center and express mail service. Hold a meeting or conference in one of the five event venues, and enjoy the range of business amenities and services available. ... more   less 
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