Stayed here one night while in the Deerfield, IL area for business. I found the hotel to be a standard Embassy Suites. Nothing great - but in fairness nothing at all bad either. The room was ok - seemed a bit dated, but relatively clean and that was what mattered to me. The front desk did arrange a cab for me the next morning which I am often skepical about but sure enough they came through and the cab arrived as promised. I would probably stay here again while in the area.

My spouse and I have stayed here several times, and it is our mini vacation spot as we go to the botanic gardens a couple times a year.

We love it because its a mini tropical oasis with Koi fish, and it feels vacationy even though we are an hour away! We love the breakfast! It's our little getaway!

Most recent visit was good/not so good.

1. The planned remodeling.
There's enough business penguin hotels in this area already. Now it's going to become more businessy, and they're getting rid of the fish.

2. The room service, dollar for dollar was the worst money I ever spent.
We ordered at a Sunday at 6:30, a grilled cheese, Cobb salad, and chicken wings.
Hoping to eat during the Simpsons.. Then hoping to eat during Bobs burgers, then hoping to eat during family guy. As the credits were rolling on family guy, we got our cold grilled cheese... Needed to be microwaved, the hot Cobb salad, with warm dressing, and the weirdest chicken wings I ever saw. All for only $58. The girl who dropped it off was very nice.

3. The pool and hot tub, were great as usual! No complaints.

4. Comfortable, clean rooms. Stomach issues from weird meal.
5. Yay redemption breakfast!!

How can bacon have no flavor!!??!
It's bacon! It literally had no flavor, and the pieces were as big as a fingernail. (To be fair my spouse thought the bacon was ok)
The scrambled eggs were ice cold, I could have put them in my coffee to cool it off!
French toast was good! Bagels were good and thick.

We truly love this hotel for the most part, but were a little disappointed overall. We don't want our little tropical Chicago to go away, but the briefcase model I guess will appeal to the loosen the tie, have a whiskey on the rocks as mergers and hedge funds make my $179 dollars on weeknights seem like a bargain.

Don't kill the koi! We love them! Especially the black lurker..

Our recent travel this weekend was for a conference and we wanted to stay an extra day in Chicago. Went to the north shore to look at parks and marinas on Sheridan drive, hotwired a hotel and got this property just off of 294. Easy off and easy on, but went to check in and was reminded that hotwire doesn't guarantee the type of room you want, so we got a smoking room when we checked in. I appreciate smokers as trying to kick the habit, but there was no way that we could stay in a smoking room....so we asked at the desk to be switched, and they did so without complaint or issue. That was a service plus for me, as they equally could have told me to lump it or leave it....but they didn't. The hotel was really easy to get around from, train only a few blocks if you want to take it downtown, the Edens and the Tri- state only a stones throw. Tried the resturant, the bar, the managers get together and the breakfast in the am....all were very very nice. If you can get a good rate, the hotel staff here want to take care of you and want you to come back....and we will be back.

The level of service at this property is unacceptable, particularly compared to the outstanding stays we have experienced recently at Embassy Suites Phoenix - North. Details:

1.) Not greeted as a Diamond Level honors member or thanked for my business at check-in.

2.) Electronic door lock on our room (201) only works sporadically. We are on our third set of key cards with no improvement. No offer to actually repair the &%*#**^(&ing thing has been made.

3.) At breakfast this morning:

a.) Omelets were pathetic. The "cook" is using rings on the griddle, not omelet pans, and the "egg" mix is so thin and runny that the resulting product is also thin. Lack of true omelet capability resulted in folded scrambled eggs with fillings spilling out on the plate when served. The quantity of ham the cook put in the omelet was insufficient to even taste it, especially since the ham used was minced into 1/8" cubes.

b.) There was no silverware available at the buffet line for at least five minutes. No support for the one guy serving the line was in evidence. (I use the term buffet loosely, as this guy was rationing the food - no self-service here!)

c.) The coffee urns were both empty, and people had been tilting them to get the dregs out for over five minutes. When I finally spotted an employee in a gray jacket, he acted as if I were being unreasonable in bothering him with the problem. Hew said "I'll makes some more." Point is, no monitoring of the situation probably resulting in at least another ten minutes with no coffee.

All in all, a performance at a level consistent with the general ethos in Chicago: "Service? We don't need no stinking service. We can fill up the place without it!"