We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Decent and affordable” 4 of 5 stars
Review of Embassy Suites North Shore / Deerfield

Save Saved
You added Embassy Suites North Shore / Deerfield to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Embassy Suites North Shore / Deerfield
3.5 of 5 Hotel   |   1445 Lake Cook Road, Deerfield, IL 60015   |  
  |  
Hotel website
  |  
Hotel amenities
Special Offer
Rates from $119
Ranked #1 of 6 Hotels in Deerfield
GreenLeadersGold level
Bangalore, India
Senior Contributor
32 reviews 32 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
“Decent and affordable”
4 of 5 stars Reviewed November 24, 2012

This hotel is very well placed near 294 expressway and the Walgreens corporate headquarters. So anyone having business at Walgreens should come here. Nice hot breakfast and the Manager's special evening snack/ drinks between 5:30 PM -7:30 PM. The hotel offers free shuttle service anywhere within 3.5 miles which includes the Northbrook mall, Deerfield DMV and Metra station. I have been staying here for exact one month and will return !

Room Tip: All rooms are the same.
See more room tips
  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brad H, General Manager at Embassy Suites North Shore / Deerfield, responded to this review, December 1, 2012
Dear MonisAziz,

Thank your for staying with us and also for your positive comments regarding our location, accommodations and service. I also sincerely appreciate you staying with us for one month!

We have many guests like you that do return often and I look forward to welcoming you back to the hotel.

All the best,

Brad Harvey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

353 reviews from our community

Traveler rating
    190
    101
    47
    11
    4
See reviews for
129
50
9
119
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
Top Contributor
86 reviews 86 reviews
26 hotel reviews
Reviews in 43 cities Reviews in 43 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed October 26, 2012

Stayed here one night while in the Deerfield, IL area for business. I found the hotel to be a standard Embassy Suites. Nothing great - but in fairness nothing at all bad either. The room was ok - seemed a bit dated, but relatively clean and that was what mattered to me. The front desk did arrange a cab for me the next morning which I am often skepical about but sure enough they came through and the cab arrived as promised. I would probably stay here again while in the area.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brad H, General Manager at Embassy Suites North Shore / Deerfield, responded to this review, December 1, 2012
Dear HudsonScooterman,

Thank you for your feedback. We are currently undergoing a significant renovation to greatly improve the hotel.

My hope is that you will return after the renovation to see the positive changes.

Warm regards,

Brad Harvey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed October 15, 2012 via mobile

My spouse and I have stayed here several times, and it is our mini vacation spot as we go to the botanic gardens a couple times a year.

We love it because its a mini tropical oasis with Koi fish, and it feels vacationy even though we are an hour away! We love the breakfast! It's our little getaway!

Most recent visit was good/not so good.

1. The planned remodeling.
There's enough business penguin hotels in this area already. Now it's going to become more businessy, and they're getting rid of the fish.

2. The room service, dollar for dollar was the worst money I ever spent.
We ordered at a Sunday at 6:30, a grilled cheese, Cobb salad, and chicken wings.
Hoping to eat during the Simpsons.. Then hoping to eat during Bobs burgers, then hoping to eat during family guy. As the credits were rolling on family guy, we got our cold grilled cheese... Needed to be microwaved, the hot Cobb salad, with warm dressing, and the weirdest chicken wings I ever saw. All for only $58. The girl who dropped it off was very nice.

3. The pool and hot tub, were great as usual! No complaints.

4. Comfortable, clean rooms. Stomach issues from weird meal.
5. Yay redemption breakfast!!

How can bacon have no flavor!!??!
It's bacon! It literally had no flavor, and the pieces were as big as a fingernail. (To be fair my spouse thought the bacon was ok)
The scrambled eggs were ice cold, I could have put them in my coffee to cool it off!
French toast was good! Bagels were good and thick.

We truly love this hotel for the most part, but were a little disappointed overall. We don't want our little tropical Chicago to go away, but the briefcase model I guess will appeal to the loosen the tie, have a whiskey on the rocks as mergers and hedge funds make my $179 dollars on weeknights seem like a bargain.

Don't kill the koi! We love them! Especially the black lurker..

  • Stayed October 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brad H, General Manager at Embassy Suites North Shore / Deerfield, responded to this review, October 21, 2012
Dear TheFBH -

First things first, the Koi will be very well taken care of and we have a home that will be even better than what they have enjoyed over the past several years. You may not know but Koi can live to be over 200 years old.

Thank you for your comments. I am glad to report that I have gotten to the bottom of the challenge with room service and will be reach out to you to provide resolution. I was glad to hear that apart from the delayed room service you enjoyed your visit.

Please do visit again and please let me know if I may assist in any other way.

Warm regards,

Brad

Brad Harvey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Senior Contributor
41 reviews 41 reviews
22 hotel reviews
Reviews in 30 cities Reviews in 30 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 15, 2012

Our recent travel this weekend was for a conference and we wanted to stay an extra day in Chicago. Went to the north shore to look at parks and marinas on Sheridan drive, hotwired a hotel and got this property just off of 294. Easy off and easy on, but went to check in and was reminded that hotwire doesn't guarantee the type of room you want, so we got a smoking room when we checked in. I appreciate smokers as trying to kick the habit, but there was no way that we could stay in a smoking room....so we asked at the desk to be switched, and they did so without complaint or issue. That was a service plus for me, as they equally could have told me to lump it or leave it....but they didn't. The hotel was really easy to get around from, train only a few blocks if you want to take it downtown, the Edens and the Tri- state only a stones throw. Tried the resturant, the bar, the managers get together and the breakfast in the am....all were very very nice. If you can get a good rate, the hotel staff here want to take care of you and want you to come back....and we will be back.

Room Tip: opposite corner from the desk, on the second floor nets you a easy stair walk to the main floor, min...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brad H, General Manager at Embassy Suites North Shore / Deerfield, responded to this review, October 21, 2012
Dear BGould1001 -

Thank you for the very kind words regarding how the front desk team handled the situation with your reservation. We sincerely beleive that we always need to do our best to "take care of the guest." It seems like a simple phrase but when the associates think of it in all situations it can really make a difference in the guest's experience.

I am very glad that you joined us and my hope is that you will visit again soon. Please feel free to contact me if there is any way that I may assist in the future.

Sincerely,

Brad

Brad Harvey
Genereal Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pinetop-Lakeside, Arizona
Top Contributor
111 reviews 111 reviews
30 hotel reviews
Reviews in 44 cities Reviews in 44 cities
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed October 14, 2012

The level of service at this property is unacceptable, particularly compared to the outstanding stays we have experienced recently at Embassy Suites Phoenix - North. Details:

1.) Not greeted as a Diamond Level honors member or thanked for my business at check-in.

2.) Electronic door lock on our room (201) only works sporadically. We are on our third set of key cards with no improvement. No offer to actually repair the &%*#**^(&ing thing has been made.

3.) At breakfast this morning:

a.) Omelets were pathetic. The "cook" is using rings on the griddle, not omelet pans, and the "egg" mix is so thin and runny that the resulting product is also thin. Lack of true omelet capability resulted in folded scrambled eggs with fillings spilling out on the plate when served. The quantity of ham the cook put in the omelet was insufficient to even taste it, especially since the ham used was minced into 1/8" cubes.

b.) There was no silverware available at the buffet line for at least five minutes. No support for the one guy serving the line was in evidence. (I use the term buffet loosely, as this guy was rationing the food - no self-service here!)

c.) The coffee urns were both empty, and people had been tilting them to get the dregs out for over five minutes. When I finally spotted an employee in a gray jacket, he acted as if I were being unreasonable in bothering him with the problem. Hew said "I'll makes some more." Point is, no monitoring of the situation probably resulting in at least another ten minutes with no coffee.

All in all, a performance at a level consistent with the general ethos in Chicago: "Service? We don't need no stinking service. We can fill up the place without it!"

Room Tip: Stay at a different hotel!
See more room tips
  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brad H, General Manager at Embassy Suites North Shore / Deerfield, responded to this review, October 21, 2012
Dear David G,

Thank you for staying with us and for letting me know about the challenges. I was so glad that I was able to speak with you after the disapointing start to your stay and my hope is that the remainder of your visit was much more enjoyable.

I have taken to heart your comments and what you experienced should not have occurred and for that I sincerely apologize.

Please let me know if I may assist in any way either now or in the future.

Sincerely,

Brad

Brad Harvey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Green Bay, Wisconsin
Top Contributor
52 reviews 52 reviews
36 hotel reviews
Reviews in 38 cities Reviews in 38 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 9, 2012 via mobile

Visited Monday, October 8th and found the room and hotel to be in good shape. The pool and hot tub were also in good condition. I also had the best pancakes so far this year! The evening reception and breakfast were typical Embassy Suites style with happy employees! Great job!

Stayed October 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brad H, General Manager at Embassy Suites North Shore / Deerfield, responded to this review, October 21, 2012
Dear Gbtraveler2 -

Thank you for staying with us and for the kind words regarding the "happy employees." I was also pleased to hear that the pancakes were the best you have enjoyed all year. I will pass this on the breakfast team.

My hope is that you will return and thank you again for your feedback. It makes a difference when the team gets this kind of positive feedback.

Warm regards,

Brad

Brad Harvey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
chicago
1 review
1 of 5 stars Reviewed October 6, 2012

This hotel advertises a free, cooked to order breakfast. However, on Saturdays and Sundays, it was not available until our entire group had to leave for work. They begin breakfast at 7:30. Anyone having to be at work by 8am will not get breakfast. The manager doesn't seem to care. We spent a lot of money booking 3 rooms for two different stays (total of 15 nights) in this hotel because of the "supposed" complimentary breakfast, but we were unable to enjoy it due to their policy of not beginning breakfast on the weekends until 7:30...which is conveniently not published on their website. This is money I could have spent at another hotel and wish I would have.

  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brad H, General Manager at Embassy Suites North Shore / Deerfield, responded to this review, October 7, 2012
Dear Steven G,

Thank you for staying with us during your trip to Deerfield. I sincerely apologize for the different hours on the weekend for breakfast. It is true that most of the guests on Saturday and Sunday do sleep in and come down after 9 in the morning.

I will review the hours and speak with the staff to find out if this is a common occurence and consider revising the time for the future. I do understand that this does not resolve your situation and please let me know what I can do to resolve your concerns.

Sincerely,

Brad

Brad Harvey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Embassy Suites North Shore / Deerfield? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Embassy Suites North Shore / Deerfield

Address: 1445 Lake Cook Road, Deerfield, IL 60015
Phone Number:
Location: United States > Illinois > Lake County > Deerfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Deerfield
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Embassy Suites North Shore / Deerfield 3.5*
Official Description (provided by the hotel):
Stay in the newly renovated full-service all-suite hotel located 14 miles from Chicago’s O’Hare International Airport. Embassy Suites Chicago - North Shore/Deerfield is situated in an excellent location for easy access to several Fortune 500 headquarters, Chicago attractions, world-class shopping and a diverse array of restaurants. Relax in your spacious two-room suite and enjoy a range of home-like amenities such as two flat-screen TVs, a wet bar area with a refrigerator, microwave and coffeemaker. Accessible rooms are available.Start your day with a free cooked-to-order breakfast, and savor complimentary beverages and snacks at the Evening Reception*. If you’re busy, Room Service is available from Cadwell's Grille. Take advantage of the hotel’s BusinessLink™ Business Center and express mail service. Hold a meeting or conference in one of the five event venues, and enjoy the range of business amenities and services available. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Travelocity, Booking.com, Expedia, Hotels.com, Tingo, Priceline, BookIt.com, Hilton Hotels, Agoda, Odigeo, Venere and Otel so you can book your Embassy Suites North Shore / Deerfield reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites North Shore / Deerfield Hotel Deerfield
Embassy Suites Deerfield
Deerfield Embassy Suites

Owners: What's your side of the story?

If you own or manage Embassy Suites North Shore / Deerfield, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.