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All 6 Deerfield hotels

Embassy Suites North Shore / Deerfield: Traveler Reviews

3.5 of 5
1445 Lake Cook Road, Deerfield, IL 60015
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Embassy Suites North Shore / Deerfield
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Ranked #1 of 6 hotels in Deerfield
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Most recent review
4 of 5 stars Reviewed October 9, 2012
Gbtraveler2 Green Bay, Wisconsin
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179 reviews from our community

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Green Bay, Wisconsin
Senior Contributor
38 reviews 38 reviews
29 hotel reviews
Reviews in 31 cities Reviews in 31 cities
11 helpful votes 11 helpful votes
“Nice Stay”
4 of 5 stars Reviewed October 9, 2012 via mobile

Visited Monday, October 8th and found the room and hotel to be in good shape. The pool and hot tub were also in good condition. I also had the best pancakes so far this year! The evening reception and breakfast were typical Embassy Suites style with happy employees! Great job!

Stayed October 2012, traveled on business
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Ask Gbtraveler2 about Embassy Suites North Shore / Deerfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brad H, General Manager at Embassy Suites North Shore / Deerfield, responded to this review
October 21, 2012
Dear Gbtraveler2 -

Thank you for staying with us and for the kind words regarding the "happy employees." I was also pleased to hear that the pancakes were the best you have enjoyed all year. I will pass this on the breakfast team.

My hope is that you will return and thank you again for your feedback. It makes a difference when the team gets this kind of positive feedback.

Warm regards,

Brad

Brad Harvey
General Manager
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chicago
1 review
“Breakfast only available if you don't work”
1 of 5 stars Reviewed October 6, 2012

This hotel advertises a free, cooked to order breakfast. However, on Saturdays and Sundays, it was not available until our entire group had to leave for work. They begin breakfast at 7:30. Anyone having to be at work by 8am will not get breakfast. The manager doesn't seem to care. We spent a lot of money booking 3 rooms for two different stays (total of 15 nights) in this hotel because of the "supposed" complimentary breakfast, but we were unable to enjoy it due to their policy of not beginning breakfast on the weekends until 7:30...which is conveniently not published on their website. This is money I could have spent at another hotel and wish I would have.

  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask steven g about Embassy Suites North Shore / Deerfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brad H, General Manager at Embassy Suites North Shore / Deerfield, responded to this review
October 7, 2012
Dear Steven G,

Thank you for staying with us during your trip to Deerfield. I sincerely apologize for the different hours on the weekend for breakfast. It is true that most of the guests on Saturday and Sunday do sleep in and come down after 9 in the morning.

I will review the hours and speak with the staff to find out if this is a common occurence and consider revising the time for the future. I do understand that this does not resolve your situation and please let me know what I can do to resolve your concerns.

Sincerely,

Brad

Brad Harvey
General Manager
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Orange County, CA
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
“Great except for the mattress”
3 of 5 stars Reviewed September 29, 2012

Overall we found the hotel to be excellent...except that we did not sleep either of the two nights we stayed there. I look forward to finally sleeping at home tonight, I am exhausted. The mattress had a giant dip in the middle. It was more comfortable to try to sleep on it sideways. I also tried wedging a pillow behind me to keep me from rolling to the middle.

Otherwise the hotel is great. Clean, great breakfast, plenty of hot water, lots of parking, fast elevators, great atrium in the middle. It was awesome to find cold water bottles waiting for us in the fridge. Coffee in the room was good. Did not try the pool as we spent all our time keeping busy with the Navy bootcamp graduation.

It looked like they have renovation plans, I hope that includes mattresses.

Room Tip: Maybe ask about mattress age?
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  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask lars22 about Embassy Suites North Shore / Deerfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brad H, General Manager at Embassy Suites North Shore / Deerfield, responded to this review
October 7, 2012
Dear Lars22,

Thank you for the very positive comments regarding the hotel and the services, cleanliness, breakfast and atrium. It is very...
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Milwaukee, Wisconsin
Top Contributor
111 reviews 111 reviews
45 hotel reviews
Reviews in 54 cities Reviews in 54 cities
42 helpful votes 42 helpful votes
“Older Embassy that is being Improved”
4 of 5 stars Reviewed September 24, 2012

We recently had the opportunity to stay here on Saturday night. Check-in was quick and the room was fine. The hotel is undergoing improvements, so be sure you ask for a renovated room. If you plan to sit on the couch in the room, don't expect much comfort. It is very rigid and makes a 'gasping' noise when you get up from it. However it is a sleeper so one should not be too critical. The breakfast was nice, but the donuts have much to be desired. These must be pre-frozen and thawed ones as they were rather hard and more like 'dunkers' instead of bakery fresh. However I don't stay at Embassy's for the donuts though!

Overall, satisfied our needs and provided me with something to talk about here!

P.S. No acknowledgement as a valued HH Diamond member.

Room Tip: As for a renovated room
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  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask JetsForFunJourneys about Embassy Suites North Shore / Deerfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brad H, General Manager at Embassy Suites North Shore / Deerfield, responded to this review
September 25, 2012
Dear JetsForFunJourneys -

Thank you for staying with us and for your feedback regarding your visit. I was pleased to see that you were satisfied with most aspects of your visit and also for items noted that we should address.

I was disapointed that we did not acknowledge your Hilton Diamond Status and would like to determine the root cause and make certain it is addressed with our team. We strive to provide a memorable and enjoyable stay and our goal is that each guest is personally recognized.

My hope is that you will visit us again and please let me know if I may assist you in any way either now or in the future.

Warm regards,

Brad

Brad Harvey
General Manager
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Michigan
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“Quite satisfied!”
4 of 5 stars Reviewed September 21, 2012

Front desk staff were exceptionally friendly, helpful & ready to accomodate our requests. Hotel lobby area, elevators etc all appeared to be clean & in order. The room was very clean, even the tile grout looked like it is regularly scrubbed. Toilet paper wasn't the softest, but we bought our own anyway. The beds were more than comfy, my husband thought they were better than our bed at home, lots of pillows & soft sheets. AC worked marvellously as it was hot during our stay & our two boys (11 & 12) slept comfortably on the roll out sofa bed. Food served at breakfast was better than average, although the scrambled eggs tasted a bit funny, there was fresh pancakes available & omelettes made to order. Coffee was good & there was good selection of fruit, bagels, donuts, muffins etc. for those who would want to grab something & run. Pool was quite small for hotel that size, but that was a small inconvenience considering all the positives. We'd stay again if we needed to be in Deerfield & recommend this hotel highly. If you do plan to spend all your time in Chicago downtown, it's about a 35-45 minute drive depending on time of day so be prepared for that.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Fosson about Embassy Suites North Shore / Deerfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brad H, General Manager at Embassy Suites North Shore / Deerfield, responded to this review
September 22, 2012
Dear Fosson,

Thank you for taking the time to provide feedback from your recent visit. I sincerely appreciate the positive feedback regarding your housekeeping team. They work very hard and it is nice to see when they are recognized.

I also thank you for the detail in your review to assist other readers about the hotel.

My hope is that you will return and please let me know if I may assist you in any way.

Sincerely,

Brad

Brad Harvey
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Embassy Suites North Shore / Deerfield

Also Known As:
Embassy Suites North Shore / Deerfield Hotel
Embassy Suites North Shore / Deerfield Hotel Deerfield
Embassy Suites North Shore
Embassy Suites Deerfield
Deerfield Embassy Suites
Address: 1445 Lake Cook Road, Deerfield, IL 60015
Phone Number:
Region: United States > Illinois > Lake County > Deerfield
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotels in Deerfield
#1 Onsen Hotels in Deerfield
#2 Business Hotels in Deerfield
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Stay in the newly renovated full-service all-suite hotel located 14 miles from Chicago’s O’Hare International Airport. Embassy Suites Chicago - North Shore/Deerfield is situated in an excellent location for easy access to several Fortune 500 headquarters, Chicago attractions, world-class shopping and a diverse array of restaurants. Relax in your spacious two-room suite and enjoy a range of home-like amenities such as two flat-screen TVs, a wet bar area with a refrigerator, microwave and coffeemaker. Accessible rooms are available.Start your day with a free cooked-to-order breakfast, and savor complimentary beverages and snacks at the Evening Reception*. If you’re busy, Room Service is available from Cadwell's Grille. Take advantage of the hotel’s BusinessLink™ Business Center and express mail service. Hold a meeting or conference in one of the five event venues, and enjoy the range of business amenities and services available. ... more   less 
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