This hotel advertises a free, cooked to order breakfast. However, on Saturdays and Sundays, it was not available until our entire group had to leave for work. They begin breakfast at 7:30. Anyone having to be at work by 8am will not get breakfast. The manager doesn't seem to care. We spent a lot of money booking 3 rooms for two different stays (total of 15 nights) in this hotel because of the "supposed" complimentary breakfast, but we were unable to enjoy it due to their policy of not beginning breakfast on the weekends until 7:30...which is conveniently not published on their website. This is money I could have spent at another hotel and wish I would have.

Overall we found the hotel to be excellent...except that we did not sleep either of the two nights we stayed there. I look forward to finally sleeping at home tonight, I am exhausted. The mattress had a giant dip in the middle. It was more comfortable to try to sleep on it sideways. I also tried wedging a pillow behind me to keep me from rolling to the middle.

Otherwise the hotel is great. Clean, great breakfast, plenty of hot water, lots of parking, fast elevators, great atrium in the middle. It was awesome to find cold water bottles waiting for us in the fridge. Coffee in the room was good. Did not try the pool as we spent all our time keeping busy with the Navy bootcamp graduation.

It looked like they have renovation plans, I hope that includes mattresses.

We recently had the opportunity to stay here on Saturday night. Check-in was quick and the room was fine. The hotel is undergoing improvements, so be sure you ask for a renovated room. If you plan to sit on the couch in the room, don't expect much comfort. It is very rigid and makes a 'gasping' noise when you get up from it. However it is a sleeper so one should not be too critical. The breakfast was nice, but the donuts have much to be desired. These must be pre-frozen and thawed ones as they were rather hard and more like 'dunkers' instead of bakery fresh. However I don't stay at Embassy's for the donuts though!

Overall, satisfied our needs and provided me with something to talk about here!

P.S. No acknowledgement as a valued HH Diamond member.

Front desk staff were exceptionally friendly, helpful & ready to accomodate our requests. Hotel lobby area, elevators etc all appeared to be clean & in order. The room was very clean, even the tile grout looked like it is regularly scrubbed. Toilet paper wasn't the softest, but we bought our own anyway. The beds were more than comfy, my husband thought they were better than our bed at home, lots of pillows & soft sheets. AC worked marvellously as it was hot during our stay & our two boys (11 & 12) slept comfortably on the roll out sofa bed. Food served at breakfast was better than average, although the scrambled eggs tasted a bit funny, there was fresh pancakes available & omelettes made to order. Coffee was good & there was good selection of fruit, bagels, donuts, muffins etc. for those who would want to grab something & run. Pool was quite small for hotel that size, but that was a small inconvenience considering all the positives. We'd stay again if we needed to be in Deerfield & recommend this hotel highly. If you do plan to spend all your time in Chicago downtown, it's about a 35-45 minute drive depending on time of day so be prepared for that.