Unfortunately this hotel was not accomadating for out of town guest. They were not the friendliest staff. I left this weekend very unsatisfied with my stay. We had 2 rooms but were not treated well. A very long walk from the train station with luggage and they were not willing to send the shuttle. Sadly to say we had to BEG a shuttle driver from another hotel to help us. I will never stay at that location again.

I've stayed in quite a few Courtyards, and this one was really impressive. All of the staff were extraordinarily nice and helpful. The design of the lobby and the grounds are great - more like a modern boutique hotel than a chain. I had a flatbread pizza at the "restaurant" (a stand in the lobby, but there is plenty of seating), and it was delicious. In fact, there seemed to be many delicious options. I was planning to take a taxi the 0.3 mi to my business meeting since I was carrying cumbersome stuff and was wearing heels, but they volunteered a shuttle to take me, which was great. I left the luggage with the front desk and came back for it later, en route to the airport, not a hitch.

Why not 5 stars? The pillows were not my cup of tea (very soft), I had a room in the back so I had to walk pretty far from the lobby (not that big of a deal, but unawesome in heels), the TV faced the couch instead of the bed, housekeeping knocked on my door twice in a row fairly early despite my "do not disturb" sign, and no room service. All very minor blips, I would give this place 4.5 stars if I could.

Stayed at this Courtyard many times for business and keep going back if I'm in the area simply due to the service. Everyone is great - they will bend over backwards for you! All 5 stars go to the staff. The hotel itself is what you would expect with any Marriott Courtyard property, you know what you get.

I haven't stayed in a Courtyard in many moons. We need 2 room suites with individual temperature controls which are difficult to find and we were very glad to learn that we could match these requirements at the newly renovated Courtyards. They are very contemporary, refreshing colors, furniture and new approach to serving food that is young and healthy. The bath products are excellent. Customer service is excellent. In the midst of a move from Chicago out of state, we stayed at this location and the one in Oakbrook Terrace. At both locations there was a shortage of extra blankets. I was disappointed that neither location offered a discount for AARP or AAA on the suites in addition to the regular rooms. And more importantly if you can spare the 30 mile difference, you will save $40 by staying at the Oak Brook Terrace location. Worth the difference for the same accomodations and service.