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Courtyard by Marriott Chicago Deerfield: Traveler Reviews

3.0 of 5
800 Lake Cook Road, Deerfield, IL 60015
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Courtyard by Marriott Chicago Deerfield
Ranked #5 of 6 hotels in Deerfield
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47 reviews from our community

    Trip type
Traveler rating
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    24
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    2
    1
Date Rating
Minnesota
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Pleasant and convenient”
4 of 5 stars Reviewed July 26, 2012

We enjoyed our week's stay here, in the 105 degree heat wave the week of July 4th. The cool indoor pool was absolutely perfect, clean, & saved our sanity. The rooms are nice, but our suite could have been improved by having a wet bar and microwave. As it is, you get 2 regular rooms with a door between, and the bedroom is spacious. But the living room could use more comfortable seating and as I said, a complete wet bar (it does have a small frig that worked great). There's only one ice machine, located in the far corner from the suites.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask MinnesotaTrixie about Courtyard by Marriott Chicago Deerfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary M, General Manager at Courtyard by Marriott Chicago Deerfield, responded to this review
September 25, 2012
Thank you for taking the time to write a review regarding your recent visit to the Courtyard by Marriott Deerfield hotel. We certainly appreciate...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redford, Michigan
1 review
1 helpful vote 1 helpful vote
“Not accomadating”
1 of 5 stars Reviewed July 15, 2012

Unfortunately this hotel was not accomadating for out of town guest. They were not the friendliest staff. I left this weekend very unsatisfied with my stay. We had 2 rooms but were not treated well. A very long walk from the train station with luggage and they were not willing to send the shuttle. Sadly to say we had to BEG a shuttle driver from another hotel to help us. I will never stay at that location again.

Room Tip: Do all your research first please..
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  • Stayed July 2012, traveled with friends
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask Sha M about Courtyard by Marriott Chicago Deerfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary M, General Manager at Courtyard by Marriott Chicago Deerfield, responded to this review
September 25, 2012
Thank you for taking the time to write a review regarding your recent visit to the Courtyard by Marrriott Deerfield hotel. We certainly appreciate your feedback and will keep your comments in mind as we look for ways to enhance our extended services to future guests.
Thank you for staying with us!
Respectfully,
Mary Metcalf
General Manager
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Aliso Viejo, California
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“Great option for Deerfield”
4 of 5 stars Reviewed July 10, 2012

I've stayed in quite a few Courtyards, and this one was really impressive. All of the staff were extraordinarily nice and helpful. The design of the lobby and the grounds are great - more like a modern boutique hotel than a chain. I had a flatbread pizza at the "restaurant" (a stand in the lobby, but there is plenty of seating), and it was delicious. In fact, there seemed to be many delicious options. I was planning to take a taxi the 0.3 mi to my business meeting since I was carrying cumbersome stuff and was wearing heels, but they volunteered a shuttle to take me, which was great. I left the luggage with the front desk and came back for it later, en route to the airport, not a hitch.

Why not 5 stars? The pillows were not my cup of tea (very soft), I had a room in the back so I had to walk pretty far from the lobby (not that big of a deal, but unawesome in heels), the TV faced the couch instead of the bed, housekeeping knocked on my door twice in a row fairly early despite my "do not disturb" sign, and no room service. All very minor blips, I would give this place 4.5 stars if I could.

Room Tip: If you're not up for much walking, ask for a room near the lobby; the rear rooms get pretty far...
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  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask AyeElle about Courtyard by Marriott Chicago Deerfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary M, General Manager at Courtyard by Marriott Chicago Deerfield, responded to this review
September 25, 2012
Thank you for your positive comments regarding your stay at the Courtyard by Marriott Deerfield hotel. I'm thrilled that you are a fan of the new Bistro/Lobby concept. We have had tremendous reviews from many travelers stating that they love the new concept, which now offers fresh hot food made to order for breakfast and dinner, with full bar in the evenings. Also, thank you for your note regarding our pillows. Please know that we have recently upgraded our pillows, which you will see starting in September. We look forward to hosting you again in the near future.
Thanks again for your loyalty to Marriott!
Respectfully,
Mary Metcalf
General Manager
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Minneapolis, Minnesota
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Great Service!”
5 of 5 stars Reviewed July 9, 2012

Stayed at this Courtyard many times for business and keep going back if I'm in the area simply due to the service. Everyone is great - they will bend over backwards for you! All 5 stars go to the staff. The hotel itself is what you would expect with any Marriott Courtyard property, you know what you get.

  • Stayed September 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask MollyM01 about Courtyard by Marriott Chicago Deerfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary M, General Manager at Courtyard by Marriott Chicago Deerfield, responded to this review
September 25, 2012
Thank you for your positive review of the Courtyard by Marriott Deerfield hotel. We are thrilled to see that you found our services to be just what you needed while traveling and we look forward to welcoming you back!
Thank you for your loyalty to the Deerfield Courtyard by Marriott!
Respectfully,
Mary Metcalf
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
oakpark
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
Reviews in 14 cities Reviews in 14 cities
3 helpful votes 3 helpful votes
“Great Renovations!”
4 of 5 stars Reviewed June 10, 2012

I haven't stayed in a Courtyard in many moons. We need 2 room suites with individual temperature controls which are difficult to find and we were very glad to learn that we could match these requirements at the newly renovated Courtyards. They are very contemporary, refreshing colors, furniture and new approach to serving food that is young and healthy. The bath products are excellent. Customer service is excellent. In the midst of a move from Chicago out of state, we stayed at this location and the one in Oakbrook Terrace. At both locations there was a shortage of extra blankets. I was disappointed that neither location offered a discount for AARP or AAA on the suites in addition to the regular rooms. And more importantly if you can spare the 30 mile difference, you will save $40 by staying at the Oak Brook Terrace location. Worth the difference for the same accomodations and service.

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask shira-eliora about Courtyard by Marriott Chicago Deerfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
 
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Additional Information about Courtyard by Marriott Chicago Deerfield

Also Known As:
Courtyard By Marriott Chicago Deerfield Hotel
Courtyard By Marriott Chicago Deerfield Hotel Deerfield
Courtyard Deerfield
Deerfield Courtyard
Deerfield Marriott
Address: 800 Lake Cook Road, Deerfield, IL 60015
Phone Number:
Region: United States > Illinois > Lake County > Deerfield
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotels in Deerfield
Price Range: $
Hotel Class:3 star (3*)
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