We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“We had a good stay” 3 of 5 stars
Review of Hawthorn Suites by Wyndham Decatur

Hawthorn Suites by Wyndham Decatur
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Hawthorn Suites by Wyndham Decatur to your Saves list
Hawthorn Suites by Wyndham Decatur
2.5 of 5 Hotel   |   2370 S Mt Zion Road, Decatur, IL 62521   |  
Hotel amenities
Ranked #1 of 11 Hotels in Decatur
Biloxi, Mississippi
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
35 helpful votes 35 helpful votes
“We had a good stay”
3 of 5 stars Reviewed January 2, 2013

These are the things we enjoyed about our recent stay here:

Great breakfast selection. We often stay at inexpensive hotels that include a continental or hot breakfast of some sort and this was one of the best we've been to for the price point. The hot food was actually decent and my daughter loved making a waffle each morning. The first morning of our stay, there was a wider variety of cereal but the 2nd and 3rd mornings it was very basic Special K, Raisin Bran, Corn Flakes, etc. Not crowded at all.

Large room size. The room was perfect size for our family. Still plenty of room to move around with the sofabed fully extended. Didn't use the kitchenette, but there was a microwave, a coffee pot with coffee, a refrigerator, cabinets and a sink. More than adequate to fix a few simple microwaveable meals or to bring a crockpot if you're planning on saving money on meals during your hotel stay.

Nice staff. Each person we came into contact with was nice and happy to help.

Area. The hotel is in an excellent area. Shares a parking lot with the movie theater and mexican restaurant. Wal-mart is across the street along with a strip mall. Lots of nearby restaurants and a grocery store. Everything you need is right here within a quarter mile radius.

Things this hotel could improve on:

The workout room is sad. I didn't expect a 5-star gym with a personal trainer, but a fan would be nice to help circulate the air. The treadmill squeaked something terrible with each step taken. Both bikes worked fine as far as the workout goes, but one was missing some buttons and the display didn't work properly. There is a TV in the room but I didn't turn it on. A mat and stability ball would be a great, inexpensive addition to the room. It was nice they provided towels and a laundry bin to place them in when finished so I didn't have to take a towel from my room. There is also water in the room.

The elevator inspection certificate was 2 months out of date. It's a bit of a creepy ride up, regardless of this but that is just my personal opinion as I have an aversion to small spaces like that. I took the stairs after the first ride on the elevator with no problem.

Minor issue - no one appeared to be manning the desk the morning we were checking out. I stood there for several minutes before an employee walked in as if she'd just arrived - jacket on, carrying her purse, came in through the front door as if she were just arriving. She helped me right away once she got there, but there isn't a bell to ring or any way that I saw to find an employee if you needed one.

Another minor issue - holes in the bed linens. Lots and lots of holes in the bed linens. They were clean, but holy and I don't mean religious. This didn't impact our use of them, but it did look bad.

Overall, I would stay here again and recommend this hotel to a friend who is looking for a clean, inexpensive place to stay in the Decatur area.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandy D, General Manager at Hawthorn Suites by Wyndham Decatur, responded to this review, January 4, 2013
Dear Had A Good Stay,
Your praises are welcomed and will be discussed at our next staff meeting- as well as your suggestions. It's thru your eyes that I review needs and wants with staff as well as owners. Appreicate all comments. Hope to see you in town again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

87 reviews from our community

Traveler rating
    23
    32
    17
    12
    3
See reviews for
26
16
7
34
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Colona, IL
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 25, 2012

Have stayed here a couple times, have had a good experience each time. Room was clean and spacious. There was a strong smell of chlorine in the lobby, but I presumed they had just shocked the pool. Hallway smelled a little musty, but once in the room, could not smell it any longer. The night clerk on the front desk was very friendly when we arrived very late on Thanksgiving Eve. I thought the doors were locked so I rang the bell and even though I scared her, she just laughed and joked that she was awake now! Day clerk was just as friendly, too. Breakfast could stand a little help, but overall was typical. I have stayed in just about every hotel/motel in Decatur while my kids were at Millikin and now again that my daughter lives there. This is about the best Hotel Decatur has to offer.

Room Tip: can get a good price if you book on a discount website like hotwire.com
See more room tips
  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandy D, General Manager at Hawthorn Suites by Wyndham Decatur, responded to this review, November 28, 2012
BesT Place To Stay,
We appreciate all your kinds words and the review. I'm using your comments at our next staff meeting. When all is said and done the staff deserves the high praise. Hope to see you next time your in our area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bradley, Illinois
1 review
3 of 5 stars Reviewed November 5, 2012

My family and I were in the area for a wedding in Sullivan. Check in was great. The girl at the desk was very friendly and greated us with a smile. I wish I remembered her name...however this is where the good stopped. The room was freezing. The A/C was turned on high?? It's November. We also noticed right off the bat the fridge was really loud. We called down to the desk and the clerk didn't really seem to care and said "yeah, they are loud sometimes when they run." (This wasn't the same girl we checked in with, her voice was different) I thought this was an odd response...how about fixing it? We then left for the wedding and reception. We got back to the room late to realize we had to make our own pull out sofa? I realize the bag had a pillow blanket and extra sheet but no sheet already on the pull out? And wow speaking for myself who had the great honor of sleeping on that pull out...I think I was poked by springs all night! It was horrible! The next morning we couldn't really eat in the breakfast area because the hotel was hosting a large group with the I think the National Guard.Check out was the complete opposite of check in. We had checked out pretty early around 6am and the girl looked like she had been up for days and barely said two words to us at check out. There were other hotels in the area and closer to the wedding but we had picked this one because the bride and groom had blocked off rooms there. We were highly dissapointed.

  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandy D, General Manager at Hawthorn Suites by Wyndham Decatur, responded to this review, November 8, 2012
Thank you for your recent letter regarding your stay at our property. I agree that the usual high standards of our guest servies were not met in this stay. And I can understand how disappointing it can be when your expectations are not met. Please accept my apologies and as a result of your letter I have set a new program in place to prevent re-occurrences. I do hope you'll give us another opportunity when your in Decatur area to show you that customer service is our main priority and once again thank you for your letter.
SandyD
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Top Contributor
78 reviews 78 reviews
56 hotel reviews
Reviews in 54 cities Reviews in 54 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed October 25, 2012

I stayed here for a quick business trip and the hotel was as expected. Clean, comfortable rooms of a quality typical of this price category. The distinguishing feature is large rooms with a couch and sitting area. They had a hot breakfast with make your own waffles, sausage and pre-made cheese omelettes. I would definitely stay here again and the price was right. Location is on a big street near a Walmart, McDonalds, Walgreens and is right next to a movie theater.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hawthorn Suites by Wyndham Decatur? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hawthorn Suites by Wyndham Decatur

Address: 2370 S Mt Zion Road, Decatur, IL 62521
Location: United States > Illinois > Decatur
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 11 Hotels in Decatur
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hawthorn Suites by Wyndham Decatur 2.5*
Number of rooms: 60
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Priceline, Expedia, Wyndham, Hotels.com, Despegar.com, Travelocity, TripOnline SA and Tingo so you can book your Hawthorn Suites by Wyndham Decatur reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hawthorn Suites By Wyndham Decatur Hotel Decatur
Hawthorn Suites Decatur
Decatur Hawthorn Suites

Owners: What's your side of the story?

If you own or manage Hawthorn Suites by Wyndham Decatur, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.