While the rooms were clean and comfortable, and breakfast was adequate, the Christmas service for this hotel was terrible. First, our room on Christmas evening (reserved early in December) with two queen beds was changed without notice to one king...unacceptable for 3 adults! So, we had to send one adult back to stay with relatives. We were told to check out the next morning, which we did (having to pack up all of our belongings and haul them with us), and that a new reservation for a room with 2 queen beds would be waiting for us in the evening of the 26th. We arrived to find no such reservation waiting, and stood idle for an endless waiting time while the desk clerk called her supervisor. Finally, we were given the right room with a small discount we demanded, but still too expensive for the hassles for 2 days/nights.
I cannot recommend this hotel based on this poor service record, especially on a holiday, when no other customers were in site. What could possibly have taken so long and gone so haywire?
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- Also Known As:
- Sleep Inn Danville
- Danville Sleep Inn