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“Great Business Hotel” 5 of 5 stars
Review of Holiday Inn Chicago - Crystal Lake

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Holiday Inn Chicago - Crystal Lake
3.0 of 5 Hotel   |   800 South Route 31, & Three Oaks Rd, Crystal Lake, IL 60014   |  
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Ranked #3 of 4 Hotels in Crystal Lake
Taipei, Taiwan
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
“Great Business Hotel”
5 of 5 stars Reviewed July 26, 2012

I would come back again to this hotel. Its very suitable for business. The room I got was big and comfortable. There was a great bar downstairs with a fabulous view of the river if you want to unwind after a stressful day. The staff are polite and very helpful. This is the perfect business hotel for me!!!

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HICHICL_manager, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review, July 30, 2012
Thank you so much for the nice things that you wrote about our hotel. We are most pleased to hear that you find our hotel suitable for your business needs. We also appreciate the nice comments about our staff. We look forward to your return
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102 reviews from our community

Traveler rating
    28
    28
    21
    10
    15
See reviews for
33
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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  • Japanese first
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English first
Washington, Illinois, United States
Top Contributor
59 reviews 59 reviews
9 hotel reviews
Reviews in 30 cities Reviews in 30 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 2, 2012

I had a nice, large room with a king size bed and a fold out couch. The room was clean, which is a must. The bathroom was larger than some I've been in with plenty of counter space. I was staying for a full week and had a few requests, which were met quickly and politely. I never once felt my requests were an imposition. Everyone I met was friendly. I ate breakfast every day and many dinners during my week. The portions were huge and the prices reasonable. The only thing I could think to improve would be to put a fountain in the "pond" to improve the view.

Room Tip: This is my first stay at this hotel. If all the rooms are like this one, they are all excellent!
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  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HICHICL_manager, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review, July 30, 2012
Thanks so much for taking the time to review our hotel. We were certainly thrilled to read all of the nice things you wrote about our hotel and it's staff. We look forward to your next visit!
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Heathfield, United Kingdom
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 2, 2012

This was my fourth stay at the hotel. The rooms are large and comfortable and, though everything worked fine, the decor and fittings are becoming a little tired and dated. The staff are excellent and always "go the extra mile" to help. The restaurant serves an excellent breakfast and the bar is a great place to end the day. There are always a few locals at the bar which is a good sign. I visit Crystal Lake on business once a year and I have come to look forward to staying here. It does a great job in a quiet, unfussy way.

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HICHICL_manager, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review, July 30, 2012
We appreciate you taking to time to review our hotel and your recent stay. You may be pleased to hear that we have just completed replacement of all guest room and corridor carpet. It looks fantastic. Thanks for your comments and we look forward to see you again soon.
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HOWE
Top Contributor
105 reviews 105 reviews
74 hotel reviews
Reviews in 77 cities Reviews in 77 cities
109 helpful votes 109 helpful votes
5 of 5 stars Reviewed June 3, 2012

Actually, the only UN-perfect thing was the fact your GPS cannot find the hotel address at 800 South Route 31. You have to enter street: 3 Oaks Rd and the street number 4411 unless you want to explore surrounding area during the night (in my case). I called a front desk and they helped me navigate.

The rooms are nice and bathrooms clean. Bed was at the firmer side. Some noise (I always suggest: bring your ear plugs just in case). Breakfast was ok. Bread was not served (why?). Breakfast area is large and the crew is fast and nice. All hotel and area around it was nice and kept well. Parking lot well lit and large.
Bar is open late. Nice choice of drinks.
Very nice altogether.

Room Tip: Pay attention to my GPS advice.
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  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HICHICL_manager, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review, August 15, 2012
Sorry to hear that you had difficulty finding us by GPS. It soulds like our staff was able to help resolve this. Thanks again for all of the nice comments about our hotel
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Waukesha, Wisconsin
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 9, 2012

This is a great hotel, in a great location. The staff is what makes this hotel shine. From Marianne at the front desk to Heidi at the bar and Kira who does everything in between. They make it a joy to stay there. Highly Recommended !!

  • Stayed April 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HICHICL_manager, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review, August 15, 2012
Wow - so glad to hear how much you enjoyed the staff at our hotel. We look forward to serving you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kalamazoo
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 20, 2012

Beautiful lobby with way overpriced items in the gift shop and restaurant. Parking was free and they had a free shuttle to and from the banquet hall (there for a wedding).

I'm not sure what the deal was with the breakfast buffet but there were hardly any items on the buffet.

The rooms were nice but missing outlets. Had to unplug the lamp just to plug in my phone and when doing so saw condoms and popcorn behind the dresser. The coffee maker was set up in the bathroom probably for this reason.

  • Stayed February 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HICHICL_manager, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review, August 15, 2012
Thank you for all of the great comments about your experience with our staff. We look forward to seeing you again on future visits!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baden-Baden, Germany
Top Contributor
68 reviews 68 reviews
24 hotel reviews
Reviews in 26 cities Reviews in 26 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed December 18, 2011

I stay regularly at this hotel when travelling to Crystal Lake on business. I have stayed at others (Hampton Inn, Comfort Inn and Suites), which are all OK, but I prefer the Holiday Inn for service and facilities.

The hotel is comfortable, has a good restaurant and good facilities including pool, fitness center, laundry room, conference rooms and even a night club. Fittings and upholstery are a little dated, but rooms are clean, comfortable and large.

The staff at Holiday Inn are very helpful and friendly and have often gone above and beyond my expectations. The Holiday Inn offers a convenient shuttle bus which can help to get you to and from the hotel.

  • Stayed December 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HICHICL_manager, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review, December 21, 2011
Thank you so much for your kind review of our hotel. We appreciate that you stay with us and especially want to thank you for your nice comments on our staff. We pride ourselves on going above and beyond our customers expectations and are thrilled that we have been able to make your stays enjoyable. Thanks again and have a wonderful Holiday season!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Chicago - Crystal Lake

Address: 800 South Route 31, & Three Oaks Rd, Crystal Lake, IL 60014
Phone Number:
Location: United States > Illinois > Crystal Lake
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Crystal Lake
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Chicago - Crystal Lake 3*
Number of rooms: 196
Official Description (provided by the hotel):
The newly renovated Holiday Inn Hotel Crystal Lake and Conference Center is the only full service hotel in McHenry County that sits in a park like setting amid the oak trees overlooking sparkling Acorn Lake. This Crystal Lake Hotel is perfectly situated near several corporate centers for Sears, Allstate, Snap on Tools, Affinia, Cardinal Health, Nissan Forklift, True Value and more. We are conveniently located near several of Chicago s attractions including Chicago Metra, Volvo Auto Museum, Illinois Railway Museum, Raue Center for the Arts, Algonquin Commons Shopping District, Championship Golf Courses and relaxing spas. With our great location we are also easily accessible to O Hare and Midway Airports. This full service hotel offers amenities the business or leisure traveler can truly appreciate. We offer a 24 hour business center, heated indoor pool, sauna, fitness center, complimentary high speed Internet (Wi-Fi), simply smart bedding collection, 16000 Square Feet of meeting and banquet space, Three Oaks Dining Room and Lounge, Wedding Services and more. Located on site is Enterprise Car Rental and a complimentary shuttle the runs within a 5 mile radius. We are also a pet friendly hotel. Please register your pet before check in. Holiday Inn Crystal Lake we offer service, value and variety. ... more   less 
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Also Known As:
Holiday Inn Chicago - Crystal Lake Hotel Crystal Lake
Holiday Inn Crystal Lake
Crystal Lake Holiday Inn

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