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“Very Pleasant” 5 of 5 stars
Review of Country Inn & Suites By Carlson, Crystal Lake

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Country Inn & Suites By Carlson, Crystal Lake
2.5 of 5 Hotel   |   600 Tracy Trail, Crystal Lake, IL 60014   |  
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Ranked #1 of 4 Hotels in Crystal Lake
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Very Pleasant”
5 of 5 stars Reviewed May 11, 2013 via mobile

Stayed using points and was unexpectedly upgraded. My review, however, is not based on the upgrade. The staff were warm and welcoming. The breakfast included both hot and cold dishes including a nice yogurt station and waffle maker. The bed was comfortable which is the most critical.

Stayed April 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnGMCL, General Manager at Country Inn & Suites By Carlson, Crystal Lake, responded to this review, May 17, 2013
Brad O,

Thank you for the great review of our hotel! I was thrilled to hear that the staff was able to upgrade your room to a suite. We try our best to upgrade all of our Club members. Breakfast and a good night sllep are always an important part of a hotel stay and I am glad that you enjoyed them both. The staff and I thank you again for your great review and we hope to see you again soon!

Jeff Neuzil
General Manager
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67 reviews from our community

Traveler rating
    38
    19
    5
    5
    0
See reviews for
27
6
1
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Folsom, Pennsylvania, United States
1 review
5 of 5 stars Reviewed March 28, 2013

I don't want to stay anywhere else at this point. The room was immaculate, there was fresh baked cookies at the front desk, the pool/spa area is super clean, and the front desk attendant (who was by far a really awesome guy) even loaned me his longboard when I was stuck having to walk to best buy. Seriously, loaned me his skateboard. Amazing. I'd give this place 10 stars if that was possible, or, hell, i'd crank it up to 11.

Room Tip: Any of them. Seriously, any of them. Every room is amazing.
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnGMCL, General Manager at Country Inn & Suites By Carlson, Crystal Lake, responded to this review, April 8, 2013
Dear Michael,

Thank you for the great review! We are thrilled to hear that Grant was able to take care of you. We have a great team at the hotel and pride ourselves in the service that we offer to each and every guest. Thank you again and we hope to see you again soon!

The Country Inn Team
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1 review
5 of 5 stars Reviewed January 23, 2013 via mobile

We stay here on the average of 10 to 12 times a year. They always great us by name, and treat us like we're family. I hate it when they're booked with an event and we have to stay somewhere else. The rooms are clean and the beds comfortable.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnGMCL, General Manager at Country Inn & Suites By Carlson, Crystal Lake, responded to this review, January 30, 2013
Dear Acllouise,

Thank you for the great review! I am thrilled to hear that you are "Treated like family" when you stay with us. I will be sure to share your thoughts with the rest of our team. Thank you again and we look forward to seeing you again soon!

The Country Inn Team.
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Orlando, Florida, United States
1 review
5 of 5 stars Reviewed December 3, 2012

Stayed a couple days in November and the staff (night and day)were friendly and so helpful with all our needs. The room was clean and nicely decorated. The breakfast every morning was excellent with so many choices. Would definetly stay here again. Great location and price.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnGMCL, General Manager at Country Inn & Suites By Carlson, Crystal Lake, responded to this review, December 13, 2012
Dear Grammabirdy,

We are so pleased that you enjoyed your stay with us. We truly take pride in offering great service, a clean hotel and nice hot breakfast for you to start your day. We are not always perfect, but we strive for that perfect stay for every guest. We are glad we were able to deliver a great experience for you and your family. Happy Holidays from all of us at the Country Inn Crystal Lake!
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Lakeville, Minnesota
Senior Contributor
48 reviews 48 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed November 12, 2012

We have stayed at this County Inn many many times due to family in the area. We always stay here because of the location and we feel comfortable here. Grant at the front desk at check in was great and explained since we requested a regular room facing away from the parking lot, and there wasn't one, they upgraded us at no charge to a one bedroom suite (SWEET!) facing away from the parking lot. When we were checking out, my granddaugher LOVES the cookies that taste like brownies and the front desk was Awesome in giving us the name and number of the place they get them, even gave me a label from one so I could remember. (I was in a hurry to get to a closing so sorry, did not catch the woman's or man's name, but thank you again!)
Breakfast was especially good with the tortilla's and scrambled eggs with toppings available.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnGMCL, General Manager at Country Inn & Suites By Carlson, Crystal Lake, responded to this review, November 19, 2012
Minnes0taSue,

Thank you again for the review of your recent stay with us. Grant is an asset to our team and he has a true heart for service. We are thrilled that you enjoy the cookies. I think hte chocolate chocalate cookie is a staff favorite a well and we eat way too many of them here. I am glad Kelly and I were able to get you hte number to our suppliet before you left. We hope you had safe travels home and hope to see you again soon!

Warmest Regards,
The Country Inn Team
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Toronto, Ontario, Canada
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 23, 2012

We where there with around 25 other ppl, for a Wedding. The hotel staff where very leinient, and helpful. We made noise up and down the hall till 4-5am and they never complained, However they where told that this would happen before booking the Hotel
The rooms where very clean, and the breakfast was super. I would stay there again, foresure.

Room Tip: Make sure you ask to not be in a wheel chair room
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  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
long island, new york
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 18, 2012 via mobile

Great place clean, nice breakfast nice pool great for families location is great next to a target and many restaurants I recommend staying here About 45 min from airport the front desk staff is very helpful in fun things to do..,,

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnGMCL, General Manager at Country Inn & Suites By Carlson, Crystal Lake, responded to this review, August 21, 2012
Dear Susangunzzzz,

We are so thrilled to hear that you enjoyed your stay with us! Thank you for the great review. We pride ourselves in delivering an exceptional level of service and comfort for all of our guests. Thank you again and we look forward to seeing you again soon!

Sincerely,
The Country Inn Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Crystal Lake

Address: 600 Tracy Trail, Crystal Lake, IL 60014
Phone Number:
Location: United States > Illinois > Crystal Lake
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Crystal Lake
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Crystal Lake 2.5*
Number of rooms: 80
Reservation Options:
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Also Known As:
Country Inn & Suites By Carlson, Crystal Lake Hotel Crystal Lake
Country Inn And Suites By Carlson, Crystal Lake
Country Inn Crystal Lake
Crystal Lake Country Inn

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