We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A could have been better experience” 4 of 5 stars
Review of Courtyard by Marriott Kochi Airport

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Courtyard by Marriott Kochi Airport to your Saves list
Courtyard by Marriott Kochi Airport
4.0 of 5 Hotel   |   VIP Rd, Opp. Kochi International Airport | Vapalaserry, Nedumbassery, Kochi (Cochin) 683572, India   |  
Hotel website
  |  
Hotel deals
  |  
Hotel packages
  |  
Hotel amenities
Special Offer
Book early & get 20% Off
Ranked #1 of 3 Hotels in Nedumbassery
Bangalore
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
“A could have been better experience”
4 of 5 stars Reviewed July 14, 2014

What else would you feel when room service takes 30min for a tea and a snack.the fridge was empty with a note that you would have to call a certain number. The buffett spread does not have a sugarfree dessert option and a chef who cant oblige you with one when you ask for it.

The ambience of the hotel,the quick check in experience and the great food is lost when it cant be matched by a superior service.

Stayed July 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakshman_GM, General Manager at Courtyard by Marriott Kochi Airport, responded to this review, September 7, 2014
Dear Guest,

Thank you very much for your feedback.

We are glad to note that you liked our ambiance and the check-in experience.

We have also made a note of the service delay and the desert aspect mentioned by you.I have personally taken this matter with my team. Please accept our sincere apologies for the hardship faced by you.

We will ensure that you will have a pleasant experience with us the next time you stay with us.

Regards
Lakshman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

231 reviews from our community

Traveler rating
    136
    79
    11
    1
    4
See reviews for
67
40
12
74
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
mumbai
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 5, 2014

had a terrible experience for booking for banquets at marriots. brother gets a deal of 750AI, I step in negotiate the rate further. they consider mine as a fresh booking and confirms a 700 AI. as a corporate booking. Inspite of my response to the manager, clarifying the same. a confusion arises, I was told that, they will check with dir of sales and Ex Chef and revert.
he comes back now, with a different date and that, my brother has given a seprate date !!! so true to the Phrase that they have to tell 100 lie to cover up for 1 lie mentioned....
so now they come back and state that, mentioned date 17th Aug, they have only alfresco open air. So when asked how did you confirm my brother, they say its for 18th.... so finally decide because of non availability on 28th June. to go ahead with other hotels like Taj etc. and about to finalize the same ... On 5th of July ... Brother gets a call stating that, they can honor the booking at a 725 nett and when enquired about all the previous confusion, they have 1000 reasons to cover up this and now 2 people wihth 2 offer and when we ask for a final rate... they come back , ready to honor the corporate booking rate and not at individual rate !!! again same is clarified and requested at individual rate... I get a call back stating, they cant honor !!!
best part , my brother had made the booking in the company name too and not individual !!!
While I accept, that they cant accept the rates... but look at the excuses given, few as SMS and few as mails to cover up for the messes and commitments ... such a unprofessional experience like negotiating for goods at the "black market" . a brand name like this cannot be associated with such a treatment... PATHETIC, APPALLED, HORRENDOUS , RIDICULOUS nett, trying to make extra 25x 80 ppl - INR 2000/- !!!!
One way good that, this booking didn't materialize and we needn't deal with such a dishonest business deal

  • Stayed July 2014, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakshman_GM, General Manager at Courtyard by Marriott Kochi Airport, responded to this review, July 10, 2014
Dear Guest,

Thank you very much for your feedback. We have made a note of it and I have personally taken this matter with my team. Please accept our sincere apologies for the hardship faced by you. We will ensure that you will have a pleasant experience dealing with us next time.

We look forward for getting a second opportunity from your side to showcase our world class service levels and commitment.

Regards
Lakshman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 28, 2014

I stayed at Courtyard by Marriott on 11th June 2014 with my wife on our way to Munnar. The hotel is less than half a kilometer from the airport. We were picked up by the hotel representative at the airport who was carrying a placard of my name. They served us lemonade as welcome drink on arrival. The check in process was a breeze and quintessentially Marriott. The views are nothing great, understandably as the hotel is kind of a business hotel in the vicinity of the airport. The pool was clean but we couldn't use it as it was raining.

Few things that I would like to point out:
1. The interiors and the woodwork in the room was perfect, the beds comfortable and the bathroom fixtures were of high quality.
2. The cleanliness, per say was impeccable. The bed was wonderful and the sleep quality was great.
3. The AC's temperature control didn't work properly and we were freezing at 16 degrees. I did report this and an engineer came to rectify the same. The temperature control did work after the repair work but it should have worked at the first instance itself. This is the sole reason I haven't given five stars for my stay.
4. Service at the dining was top notch. I would like to mention Sreejith's name who took care of us in the restaurant during our meals. He kept was informed about the various dishes and suggested quite a few things to my wife as she was traveling to South India for the first time. A very nice bloke with a cheerful smile!
5. Food was good. I wouldn't say it was great but the vegetarian buffet at the breakfast as well as the dinner was very good. The spread was quite sufficient. For the interested folks, the breakfast and vegetarian dinner buffet costs 650 INR and 950 INR respectively.

Overall a nice stay and I would love to come back.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakshman_GM, General Manager at Courtyard by Marriott Kochi Airport, responded to this review, July 13, 2014
Dear Guest,

Greetings!

I would like to thank you for taking your valuable time and effort in sharing your feedback and compliments of the hotel.

We are glad to note that the overall quality of service and facilities at our hotel measured up to your expectations however I have personally taken up the AC aspect mentioned by you, with my engineering team.

I have also passed on your appreciation to my colleague in MoMo cafe.

The detailed feedback given by you encourages us to do even better.

Looking forward to your continued patronage.

Warm regards,
Lakshman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed June 21, 2014

The only Marriott in Kerala, and they couldn't have got the location more right. We fly into Kochi from Singapore - arriving late in the night usually, and with tired kids. Compared to the hovels that existed in the past, the Marriott is a ray of light - especially at that time of night. Prompt pick-up and we were in the room 20 mins from stepping out of the airport. We had a Deluxe Suite, so after the kids were tucked in... We tucked into some decent late night room service options. We shouldn't have over indulged; cos the breakfast next morning was fantastic - great spread, high quality, exceptional service. We knew for the rest of the stay. We were recommended a great taxi service to go into Kochi. Laundry and room service was efficient. All in, it's an absolute blessing - having a hotel as comfortable and classy available near the Kochi airport.

Stayed December 2013
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakshman_GM, General Manager at Courtyard by Marriott Kochi Airport, responded to this review, July 13, 2014
Dear Guest,

Greetings!

I would like to thank you for taking your valuable time and effort in sharing your feedback and compliments of the hotel.

We are glad to note that the overall quality of service and facilities at our hotel measured up to your expectations. The encouraging words will help us achieve higher standards of excellence.

Looking forward to your continued patronage.

Warm regards,
Lakshman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai, Tamil Nadu, India
Top Contributor
70 reviews 70 reviews
42 hotel reviews
Reviews in 39 cities Reviews in 39 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed June 17, 2014

I redeemed my points to stay in this hotel for 3 days. Its a good property, well appointed rooms, good food/service. It gives a cramped feeling especially in the lobby area (especially when I drive a SUV/crossover like X1 into the hotel). it takes minutes for someone to come to parking to take care of your baggage/valet parking - especially when a flight crew is checking in / out. we have to be patient.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakshman_GM, General Manager at Courtyard by Marriott Kochi Airport, responded to this review, July 13, 2014
Dear Guest,

Greetings!

I would like to thank you for taking your valuable time and effort in sharing your feedback and compliments of the hotel.

We have made a note of your feedback with respect to the crew check-in's. Based on your feedback we have now started a dedicated check-in counter for our crew guests. The other counter is now being used for all our other guests. This has now enhanced the check-in experience for our crew guests as well as our other regular guests.

We are also glad to note that the overall quality of service and facilities at our hotel measured up to your expectations.

Looking forward to your continued patronage.

Warm regards,
Lakshman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
shanghai
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed June 4, 2014

WOW
An oasis of calm, spaciousness and Lux...after a FABulous warp-speed visit to intriguing Kerala + Pooram.

Bonus: a short taxi-ride to Kochi Airport...yet v.v. quiet at Hotel.
Brilliant staff. Rooms grrrt.
Enough F+B choices to keep TeamAussie - 'well feed + watered' !

Hopefully back for Onam.

Room Tip: get a suite
See more room tips
  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakshman_GM, General Manager at Courtyard by Marriott Kochi Airport, responded to this review, July 13, 2014
Dear Guest,

Greetings!

I would like to thank you for taking your valuable time and effort in sharing your feedback and compliments of the hotel.

We are glad to note that the overall quality of service and facilities at our hotel measured up to your expectations. The encouraging words will help us achieve higher standards of excellence.

Looking forward to your continued patronage.

Warm regards,
Lakshman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed June 3, 2014

Wow, this place was a fantastic way to end our trip to Kerala. It was unbelievably good value for money and all the finer touches had been thought of. The bathroom with the remote control blind was a lovely touch and the pool area was very nice. Ideal for an early morning departure, or light night arrival to Kochin!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakshman_GM, General Manager at Courtyard by Marriott Kochi Airport, responded to this review, July 13, 2014
Dear Stephanie,

Greetings!

I would like to thank you for taking your valuable time and effort in sharing your feedback and compliments of the hotel.

As you have mentioned in your feedback, we are proud to have latest technology in our rooms, be it the automatic curtains or the automatic bathroom blinds.

We are also very happy to know that you liked our pool side area.

The encouraging words will help us achieve higher standards of excellence.

Looking forward to your continued patronage.

Warm regards,
Lakshman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Courtyard by Marriott Kochi Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Courtyard by Marriott Kochi Airport

Address: VIP Rd, Opp. Kochi International Airport | Vapalaserry, Nedumbassery, Kochi (Cochin) 683572, India
Location: India > Kerala > Kochi (Cochin) > Nedumbassery
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Nedumbassery
Price Range (Based on Average Rates): $
Hotel Class:4 star — Courtyard by Marriott Kochi Airport 4*
Number of rooms: 107
Official Description (provided by the hotel):
Welcome to Kochi, Kerala’s newest premier four star hotel near Kochi Airport by Marriott. This brand new hotel in Kochi, India, is the latest business hotel conveniently located just minutes from Kochi Airport. Our Cochin, India, hotel’s expansive meeting spaces are perfect for city conventions and social events. The hotel also offers multi-cuisine dining and all-day dining along with its 24 hour cafe in Kochi. Enjoy high-speed Internet access, attentive service and a surplus of modern conveniences throughout the Courtyard hotel in Cochin. Our spacious rooms, refreshing suites, contemporary and vibrant dining options, comfortable luxury bedding, and functional work spaces offer the perfect blend of comfort and flexibility for business travelers. Our state of the art health center and swimming pool provide rejuvenation after a long day of meetings. Courtyard Kochi Airport is the city's finest four star hotel in Kochi, Kerala, and is well-suited to both business and leisure travelers. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Agoda, Orbitz, Tingo, Cheap Tickets, Despegar.com, Marriott and Odigeo so you can book your Courtyard by Marriott Kochi Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Courtyard by Marriott Kochi Airport, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.