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“Sold Hilton Quality Downtown” 4 of 5 stars
Review of Doubletree by Hilton Chicago Magnificent Mile

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Doubletree by Hilton Chicago Magnificent Mile
3.5 of 5 Hotel   |   300 East Ohio Street, Chicago, IL 60611 (Near North Side)   |  
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Ranked #100 of 174 Hotels in Chicago
Chicago, Illinois
Top Contributor
230 reviews 230 reviews
47 hotel reviews
Reviews in 55 cities Reviews in 55 cities
84 helpful votes 84 helpful votes
“Sold Hilton Quality Downtown”
4 of 5 stars Reviewed May 20, 2013

I needed a one-night room downtown and the price was competitive, so I chose the Doubletree based on my Hilton chain loyalty benefits.

The lobby is smallish and dimly lit, but that's my only criticism. The staff was friendly and customer focused. The room was comfortable, clean, and in excellent repair. The location is great (convenient and walkable), yet quietly off Michigan Avenue.

I'd definitely come back.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KokuaHospitality, Guest Services at Doubletree by Hilton Chicago Magnificent Mile, responded to this review, June 3, 2013
Dear Fontek,
Thank you for your review. We are pleased our staff exceeded your expectations, and that you enjoyed our comfortable accommodations. It would be a pleasure to serve you again soon.
Best,
Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,567 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (227)
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English first
Olathe, Kansas
Top Contributor
81 reviews 81 reviews
69 hotel reviews
Reviews in 37 cities Reviews in 37 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed May 18, 2013

I love the smell of the lobby. It's light and airy and provided a nice touch. I stayed at this property for 5 nights and enjoyed every moment of it. For the most part the staff was phenomenal and made sure that they did everything that they could to make the stay pleasurable.

The breakfast buffet was excellent. Though, i'd wish there had been some variety. I stayed at the hotel 5 days and after day two, it got a bit boring. Nevertheless, the food was still excellent.

The rooms were decorated very nicely and the bed, couch and chairs all very comfortable. I had a corner room on the 6th floor that didn't have much of a view, but the room was nice. The shower pressure in the shower was one of the best that I've had for a hotel. The location is great and if you have friends in the city, there is metered parking in the front that always had space available. The Wit is my favorite Hilton Hotel in the City. When I can't get in there, this will definitely be a second choice.

Room Tip: High floor with a lake view, corner room.
See more room tips
  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KokuaHospitality, Guest Services at Doubletree by Hilton Chicago Magnificent Mile, responded to this review, June 3, 2013
Dear businesstraveler212,
Thank you for your review. We are glad you enjoyed the fresh scent of our lobby, our phenomenal hospitality efforts, breakfast variety, and comfortable accommodations. We look forward to becoming your preferred Chicago hotel in the future.
Best,
Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tell City, Indiana, United States
Senior Contributor
49 reviews 49 reviews
3 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed May 15, 2013

Stayed 2 nights at this wonderful hotel in downtown Chicago ! Free warm chocolate chip cookies upon registering. What a nice surprise! Nice rooms.Wasn't too happy about $45/night to park tho! Ate at the breakfast buffet everyday...it was good! Staff very attentive.Very expensive hotel.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KokuaHospitality, Guest Services at Doubletree by Hilton Chicago Magnificent Mile, responded to this review, May 22, 2013
Dear GinaPowell-Young,
Thank you for your review and choosing to stay at the DoubleTree by Hilton Chicago Magnificent Mile on your first visit to Chicago! Glad our cookies and attentive staff exceeded your expectations. It would be a pleasure to serve you again soon.
Be Well,
Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, United States
1 review
4 of 5 stars Reviewed May 13, 2013

Check-in and concierge services were great. Attentive staff. Room was clean. Everything worked. Received $8 credit for restaurants/room service for opting to reuse my same towels during my three night stay. Close to my conference (3 blks) and Michigan Ave. dining/shopping.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KokuaHospitality, Guest Services at Doubletree by Hilton Chicago Magnificent Mile, responded to this review, May 22, 2013
Dear Tiffany R,
Thank you for your review. We are thrilled that our staff exceeded your expectations during your stay at the DoubleTree by Hilton Chicago Magnificent Mile. It would be a pleasure to welcome you back again soon.
Best,
Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milan
Top Contributor
117 reviews 117 reviews
38 hotel reviews
Reviews in 57 cities Reviews in 57 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed May 13, 2013

I was able to get a deal for three days in this hotel downtown Chicago and I was very happy (I usually go to the Club Quarters). The rooms are very good and very clean. There is a small Starbucks coffee in the hall and the restaurant seems good but I preferred the PF Chang on the other corner of the same block. I did not come back since I could not find another deal and the room rate is typically rather high.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Overland Park, Kansas
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 7, 2013

My husband and I spent 2 nights here. Our room was nicely decorated and quite spacious.The beds were very comfortable. The staff was friendly and we loved the location. We enjoyed the free chocolate chip cookies at check-in. It would be nice if they offered free wi-fi. We come to Chicago often and would stay here again.

Room Tip: Rooms on the higher floors have a good city view.
See more room tips
Stayed April 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KokuaHospitality, Guest Services at Doubletree by Hilton Chicago Magnificent Mile, responded to this review, May 14, 2013
Dear Cindy C,
Thank you for your review. Glad you enjoyed our spacious accommodations and complimentary DoubleTree chocolate chip cookies. We can't wait to welcome you back again soon.
Best,
Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed May 5, 2013

Oh, let's see. Beaten thrift-shop quality furnishings, smudges on windows, dirty carpets, goop in bathtub, previous guests' hairs on bathroom floor, inconcistent service (others in our party were given restaurant coupons and we were flat out refused), bell staff tries to push a $50 "fixed price" cab to the airport when they really only cost $40. Shall I go on? I think you get the picture. Unless you can book a room for $70 or less, STAY AWAY.

  • Stayed April 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KokuaHospitality, Guest Services at Doubletree by Hilton Chicago Magnificent Mile, responded to this review, May 22, 2013
Dear iloveeurope916,
Thank you for your review. We would like to apologize for your disappointing experience at our hotel. Please be assured that, while your stay certainly did not meet the highest level of service we are capable of, your experience is a rare one – one that we hope you will allow us to improve upon, provided you choose to give us another chance in the near future.
Best,
Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton Chicago Magnificent Mile

Address: 300 East Ohio Street, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#84 Family Hotel in Chicago
#87 Romantic Hotel in Chicago
#89 Business Hotel in Chicago
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Doubletree by Hilton Chicago Magnificent Mile 3.5*
Number of rooms: 500
Official Description (provided by the hotel):
A magnificent Chicago location, The Doubletree Chicago Magnificent Mile offers modern accommodations in a superb location between the famed Magnificent Mile shopping and the excitement of Navy Pier on Lake Michigan. Walk to dozens of historic Chicago attractions, shopping and countless restaurants. O'Hare International (ORD) and Midway (MDW) airports are 45 minutes by train, taxi, shuttle or limo. $21 million rejuvenation offers a dynamic, urban retreat. Doubletree Chicago Magnificent Mile features vibrant new contemporary guest rooms in charcoal, white and fushcia. Residential-style amenities include ultra-comfortable Sweet Dreams® beds; MP3 compatible stereo clock radios; Wolfgang Puck® gourmet in-room coffee service; luxury bath and body products; showers and bath tubs, and a spacious work desk complete with wireless, high-speed internet access and ergonomic desk chairs. Room Service served daily from 3pm-11pm.Markethouse is now closed for lunch and dinner.Dinner is served in the Lobby Lounge from 4pm until 10:30pm. Breakfast is served inside Markethouse Monday - Friday 6am-10am Saturday/ Sunday 7am-11am. ... more   less 
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Also Known As:
Doubletree Hotel Chicago
Doubletree Magnificent Mile
Chicago Doubletree

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