My wife and I spent two nights at the DoubleTree Magnificant Mile over St. Patrick's Day weekend. Water came rushing from the ceiling and left a mess around the closet. We contacted management and were told they had no other rooms to put us in, which was understandable. This was a Hilton Honors reward booking so they promised us they would refund our 80,000 points, though it could take up to 30 days. A week later I contacted the hotel and received an email from Mr. Armstrong that the points would be credited back right away.
We have sent multiple requests for updates to this hotel and eventually filed a complaint with Hilton Honors Worldwide. When I spoke to HH customer service, they said the hotel has not authorized our points to be credited back to our account. Whenever they get around to doing this, we will have to wait another 30 days for the points to show up. We have another trip coming up, but we can't use these points because the management is unresponsive. Pretty astonishing considering we are Hilton Honors members, water was flowing in our room and we did not make a big deal about it when they told us they couldn't put us in a different one.
I am a frequent business traveler and have to say that my experience with the DoubleTree Magnificant Mile is the worst I have ever had. But since we are no closer to a resolution nearly seven weeks after our very unpleasant stay there, I suspect it won't be improving anytime soon.
- Also Known As:
- Doubletree Hotel Chicago
- Doubletree Magnificent Mile
- Chicago Doubletree
- Official Description (provided by the hotel):
- A magnificent Chicago location, The Doubletree Chicago Magnificent Mile offers modern accommodations in a superb location between the famed Magnificent Mile shopping and the excitement of Navy Pier on Lake Michigan. Walk to dozens of historic Chicago attractions, shopping and countless restaurants. O'Hare International (ORD) and Midway (MDW) airports are 45 minutes by train, taxi, shuttle or limo. $21 million rejuvenation offers a dynamic, urban retreat. Doubletree Chicago Magnificent Mile features vibrant new contemporary guest rooms in charcoal, white and fushcia. Residential-style amenities include ultra-comfortable Sweet Dreams® beds; MP3 compatible stereo clock radios; Wolfgang Puck® gourmet in-room coffee service; luxury bath and body products; showers and bath tubs, and a spacious work desk complete with wireless, high-speed internet access and ergonomic desk chairs. Room Service served daily from 3pm-11pm.Markethouse is now closed for lunch and dinner.Dinner is served in the Lobby Lounge from 4pm until 10:30pm. Breakfast is served inside Markethouse Monday - Friday 6am-10am Saturday/ Sunday 7am-11am. ... more less
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