We checked into this hotel for one night. We had already made reservations at another hotel for two nights but since the weather was going to be taking a turn for the worse (much colder!) we decided to come in a night early and this hotel offered the best price.
The location is great. Just a short walk to Michigan Ave and right next to the John Hancock building. Since we were only here one night we did not get to experience all of the services/amenities for the hotel. However I will comment on what we did experience.
The front desk was a little busy when we checked in. When we got to the desk, the phone rang and the woman working the desk actually asked us to wait while she took the call and spent no less than 10 minutes discussing pick up options from the airport to the caller on the other line, while we stood there waiting. I found this a bit rude. But otherwise, the check in process was quick and easy.
We got a room on the 15th floor. I believe this was a wheelchair accessible room, even though we did not request one. The room was very large, as well as the bathroom was very large. There was a separate bedroom with a king bed, flat screenTV and a nice big closet (there was a safe inside the closet). The main space (living room) had a sofa bed, chair and a TV mounted to the wall. There was also a desk/chair and a separate large counter top that had the coffee maker. There was a very small mini fridge (not stocked). We had no view other than the walls of surrounding buildings but that was not a big deal as we were only here one night.
The room was clean although a bit dated and worn in spots with some torn wallpaper in the bathroom, chipped grout, etc.
The bed was comfortable with plenty of pillows. We had 5 people in the room and had brought our own airbed so we called for extra sheets/blankets and they were brought up in a timely manner. The room was plenty big for all 5 of us, even with the sofa bed pulled out and a queen size airbed on the floor.
We did take advantage of the pool & hot tub. This area was large, with plenty of seating. The pool was big enough for kids to enjoy. The hot tub was on the small side but it was hot and nice to relax in after a day of walking the city. However, there were no towels in the pool area. We saw several people go into the attached workout/gym area and take towels from there but they were smaller towels. I called the front desk and they said they would bring some right down, however we waited about 10 minutes and they had not showed up yet.
There were a few times we got in the elevator and all the buttons were pushed. Certainly not the fault of the hotel, but annoying none the less. This would explain why there was a wait for an elevator to come.
There is a very small Starbucks attached to the lobby. They serve the basics hot beverages, soda, juice and a few muffins/yogurt/snack items.
We were able to order pizza from Giordano's and have it delivered, which was very convenient.
We parked in a self parking lot nearby and paid around $30. Since we were in town for a total of 3 nights, any amount we could save on parking was a bonus.
We would certainly stay here again because of the location and suite style rooms.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Griswolds 198,
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Thank you very much for staying with us at the Hilton Suites Chicago.
We appreciate you taking the time to tell us about your experience with us and at the hotel. I am glad that you enjoyed your stay with us and I apologize for the wait your experienced at the time of check-in and for the towels at the pool. The holidays were extremely busy with a large numbers of guests in each rooom which created an unusual need for extrea towels and we certainly need to improve for the future. Thank you very much for your feedback.
We look forward to welcoming you back on your next visit to Chicago.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.