We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good choice” 4 of 5 stars
Review of The Silversmith Hotel

Save Saved
You added The Silversmith Hotel to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Booking.com Travelocity
and 7 more sites!
The Silversmith Hotel
3.5 of 5 Hotel   |   10 S Wabash Ave, Chicago, IL 60603 (The Loop)   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Special Offer
Book Early & Save!
Ranked #29 of 167 hotels in Chicago
Tel Aviv, Israel
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
“Good choice”
4 of 5 stars Reviewed November 7, 2013 via mobile

We had just one day in Chicago and therefore were looking for a hotel next to some of the sites we wanted to see. This hotel was the perfect choice. Within waking distance of the Art Museum, Millenium Park,.Public Library and shopping centre this is a great location. The staff is very friendly and the room has everything you need including a mini fridge, coffee maker and a proper desk if you need to do some work. On the downside, our room was just above the train rails, which was a bit of a problem for me.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hans R, General Manager at The Silversmith Hotel, responded to this review, November 8, 2013
Thank you for your comments. We are glad that you found our hotel very comfortable and convenient. We hope to see you again at The Silversmith Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,031 people have reviewed this hotel

Traveler rating
    574
    313
    88
    27
    29
See reviews for
184
321
73
196
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (272)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Rockwall, Texas
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 6, 2013

We stopped at the Silversmith on our way to a Notre Dame football game. It is a very nice place with newly remodeled rooms. Ours was a suite with a comfy sofa and art deco decor. Bath was very nice with a large walk in shower. Silversmith is on the el line, but we were in the rear so that was not a problem. Their restaurant is being renovated and so is closed. They do serve a continental breakfast in the lobby. There are also restaurants nearby.

It is located neat the Art Institute and Millennium Park.

Room Tip: Rooms toward the rear are quieter.
See more room tips
  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hans R, General Manager at The Silversmith Hotel, responded to this review, November 8, 2013
Thank you for your comments. We are glad that you enjoyed your stay and hope to see you during your next trip to Chicago.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saratoga Springs, New York
1 review
5 of 5 stars Reviewed November 6, 2013 via mobile

A hidden gem conveniently located on jewelers' row in Loop, right next to El (which you can hear but didn't keep us up). Nice junior suite-style rooms, with fridge & wifi. Provided free continental breakfast in lieu of restaurant bring closed for renovation.

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hans R, General Manager at The Silversmith Hotel, responded to this review, November 8, 2013
Thank you for your nice comments! We are glad that you found us a hidden Jem and hope to see you again at The Silversmith Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Top Contributor
218 reviews 218 reviews
43 hotel reviews
Reviews in 68 cities Reviews in 68 cities
197 helpful votes 197 helpful votes
4 of 5 stars Reviewed November 5, 2013

Just when one finds a hotel they like, the owners decide they need to redesign it to be look more modern? It is hard to review a hotel like this when it is undergoing such a dramatic transition and appears to be drifting away from its unique historic positioning. Based on some of the images I saw during our visit, the Silversmith is trying to be more like every other cookie-cutter hotel design. At this time there is not a functioning restaurant in the hotel due to renovations and a very basic complimentary continental breakfast is provided.

But taking design out of the equation (we love the super tall ceilings and historic hotels that embrace their heritage), the location of this hotel is great...CSO, Art Institute, Macy's, and lots of other great shopping is within easy walking distance. The front desk staff were genuinely friendly and eager to assist. The maintenance department responded promptly to our requests; nevertheless, the issues should have easily been spotted by a housekeeper and remedied. Hopefully the issue of banging water pipes will be addressed in the work being done on the guest rooms?

The housekeeping was very good; however, a major carpet stain in the sitting area was pretty hard to miss and it would pain us to think this was being ignored just because our room was slated for a redo within a short time. But extremely annoying and startling was the housekeeper knocking on our door at 9:00 AM. Even though we were scheduled to check-out within a couple of hours, a housekeeper should be advised by the front desk when a room is ready to be cleaned and there is no need for such a disturbance.

Stay tuned, we will just have to wait and see the newly "polished" Silversmith Hotel before making further determination if we will be returning. Though location is important in deciding which hotel to stay at, so is its ambiance. It is often said change is a good thing...we sure hope that will be the case at this lovely boutique hotel.

Room Tip: If you are a light sleeper, request a room at the rear of the hotel and away from the "L".
See more room tips
  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hans R, General Manager at The Silversmith Hotel, responded to this review, November 24, 2013
Thank you for your comments. We hope that you will enjoy the changes and that we are welcoming you back to The Silversmith Hotel soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wentzville, Missouri
Top Contributor
55 reviews 55 reviews
11 hotel reviews
Reviews in 25 cities Reviews in 25 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed November 4, 2013

We arrived early in Chicago from STL and we went straight to the hotel. We asked if we can check in a bit early (12 noon) and they did let us checkin. We were happy about that. When we got to our room there was a random couch in the middle of the room, no big deal they removed the couch but moved us in another room. We booked the suite and we were happy with it. There were 2 flat screen TVs in the room, one in the main bed and one in the living room. The hotel was newly renovated and the room was very modern. It was very clean. A couple of things I did not like about the hotel was there were no facial tissues and shower caps in the room. We had to ask for it. The whole hotel seems to be unprepared for guests. When we got there there were nowhere to put your luggage up but after a day it was already there.

Room Tip: 505 is pretty quiet. I did not hear any garbage trucks you can barely hear the train
See more room tips
  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hans R, General Manager at The Silversmith Hotel, responded to this review, November 8, 2013
Thank you for your comments. I am sorry for the initial inconveniences that you experienced but am pleased that the staff was able to remedy them and that you were able to enjoy your stay. I do apologize for the areas where we let you down, and hope that you will return to The Silversmith so that you can experience our service as it is designed to be experienced.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Top Contributor
61 reviews 61 reviews
7 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed November 3, 2013

Wow. I am an avid reader of reviews of hotels before I stay anywhere, and I feel really let down here. The only reviews that mentioned the noise mentioned the noise from the elevated train. Room 918 wasn't anywhere near the elevated train. We couldn't hear the el it at all. What we could hear, however, were what sounded just like garbage trucks. One right after the other, beep beep beeping as they backed down the alley, then the loud crashing as glass was emptied out of the dumpsters and into their truck. It was so loud we actually checked our windows to make sure they weren't open. It was way louder than our television. This continued until the wee hours of the morning (why are there so many garbage trucks in this alley?). When it finally stopped I checked the clock. It was 1:47 am. I was relieved it was over, but I was so wired I couldn't get back to sleep. A couple of hours later, just when I was finally going back to sleep, it started again!!!! It was horrible. This time the garbage trucks only seemed to do their thing for about a half an hour. I thought I would never get any sleep and we had a big day ahead of us on Saturday. On a more positive note, the women at the front desk on Friday night (11/1) and Saturday night (11/2) were wonderfully upbeat and helpful. They were very welcoming and gave us great advice on places to eat. By the way, we really recommend Rudy's around the corner on Madison. They have a $5 off coupon at the front desk. Back to the hotel, the lobby was under some sort of construction, and the ambience wasn't great. Our room was nice, but a little on the small side. We had a view of a brick wall. The decor was lovely, with plenty of drawer space and closet space. The beds seemed really small. I don't think they were queen beds, but full size ones. It was comfy, but quite a tight fit for both my husband and me. It was really nice to have a refrigerator in the room, too. The bathroom was really large, and so beautiful. My husband was really disappointed with the free breakfast, but I told him it was nicer than some of the other downtown hotels. I think he was looking for an actual hot breakfast like you'd get in a suburban hotel, but not here. I thought it was fine. It consisted of bagels, toast, banana bread or cinnamon rolls, coffee, juice, and bananas and apples. It did the trick for me. There was no noise on Saturday night, which is why I only caution about the Friday night. And again, I think it was garbage night. I would never ever stay here again on a Friday night. I might stay here another time due to the location, the help at the front desk, the decor of the rooms, and the added bonus of a free breakfast.

Room Tip: Avoid room 918 if at all possible, especially on a Friday night. Avoid any room on a Friday night t...
See more room tips
  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Racine, Wisconsin
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 3, 2013

We couldn't use the shower. There was a large hair from a prior guest in there. Dust everywhere. You can hear your neighbors. Let's not forget the garbage left in the room from prior guests.
I will admit the staff is great and so was the location.

  • Stayed November 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hans R, General Manager at The Silversmith Hotel, responded to this review, November 8, 2013
I am very sorry that we did not have a chance to meet during your stay and that you had a less then perfect stay. Please email me at hansritten@remingtonhotels.com as I would like to speak to you about your stay. Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to The Silversmith Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Silversmith Hotel

Also Known As:
The Silversmith Hotel Chicago
The Silversmith Hotel And Suites
Silversmith Hotel
Silversmith Hotel Chicago
Address: 10 S Wabash Ave, Chicago, IL 60603
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#22 Romantic Hotel in Chicago
#25 Family Hotel in Chicago
#28 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Silversmith Hotel 3.5*
Official Description (provided by the hotel):
Enjoy exceptional service, a warm and elegant setting with an unparalleled location in downtown Chicago. The Silversmith Hotel is a a rare gem, that is encased in classical architecture and sparkling with a new choice of luxury through contemporary spacious guest rooms. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Orbitz, Hotels.com, Tingo, Otel, Asiatravel.com Holdings and Venere so you can book your The Silversmith Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage The Silversmith Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.