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“Excellent Choice for Downtown Hotel with History” 4 of 5 stars
Review of The Silversmith Hotel

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The Silversmith Hotel
3.5 of 5 Hotel   |   10 S Wabash Ave, Chicago, IL 60603 (The Loop)   |  
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Hotel website
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Hotel amenities
Ranked #19 of 174 Hotels in Chicago
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Excellent Choice for Downtown Hotel with History”
4 of 5 stars Reviewed March 24, 2013

Was my first visit in Chicago and in this Hotel: Loved it, everything in Reach or close by. Clean Rooms, very friendly staff.
As I travel much internationally on other continents this is a very nice contrast towards 5 and 6 Star Hotels that are kind of anonymous.....
I would compare this Hotel with Vienna, Austria, Romantic Hotels.
As a city traveller I would always come back.

Room Tip: Had Room 4th Floor facing an alley, the Loop's High Track Trains run at Level 3 in the front che...
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael V, General Manager at The Silversmith Hotel, responded to this review, March 25, 2013
Thank you so much for the great review. Thank you for visiting Chicago and for choosing the Silversmith.
We really appreciate your business and hope to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,276 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (378)
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English first
New York City, New York
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 23, 2013

Great hotel. I've stayed there several times. The rooms are getting a little tired. Wall paper peeling, bathroom/bedroom doors won't lock apparently due to settling. It's in a great locations. Friendly staff.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael V, General Manager at The Silversmith Hotel, responded to this review, March 25, 2013
Thank you for your review and for your comments. We appreciate the feedback and will work with the maintenance team to address the items the mentioned.
We truly appreciate that you've been here several times and we hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eugene, Oregon
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 20, 2013 via mobile

We picked The Silversmith Hotel and Suites because it was reasonably priced and near the venue of the wedding that brought us to Chicago. We were blown away by the spacious room, the historic Frank Lloyd Wright decor and the unbeatable location. The L dropped us right at the Silversmith doorstep from Midway Airport, we were in the heart of The Loop and a five minute walk to Millennium Park and The Chicago Institute of Art.
Because the wedding date was changed, we had to rebook our reservation. Instead of dealing with an off-shore call center, we dealt directly with the hotel manager, Sergio, who was fantastic.
Highly recommended! We will go back.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael V, General Manager at The Silversmith Hotel, responded to this review, March 25, 2013
Thank you so much for the wonderful review. I will be sure to pass along your comments to Sergio.
We appreciate your business and hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ohio
Top Contributor
94 reviews 94 reviews
22 hotel reviews
Reviews in 39 cities Reviews in 39 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed March 19, 2013

As advertised, your clean room will show off its recent renovation, and have a coffee maker, quiet fridge,and nearly silent room. Although advertised, there were no robes in our room, or turn-down service. Unexpectedly, there was no morning brewed coffee in the lobby, though there was water by-the-glass. (You could purchase water-by-the-bottle, but we had brought ours.) Scraps of paper (litter) remained on the hallway floors for a couple of days. Our safe didn't work, and was not repaired during our stay. (We notified mgmt upon our arrival, and stayed at the hotel a couple of days.) Getting stamps on postcards was a breeze. Fitness center's 24-hour use was nice. The huge fireplace, in the lobby, was a lovely place to eat a take-in snack in front of. Frank Lloyd Wright interior decoration touches were clever. This hotel is not a "first choice," but a second.

Room Tip: We did not pay a premium for a quiet room. We asked for one, however, and got it. If you need a wo...
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael V, General Manager at The Silversmith Hotel, responded to this review, March 21, 2013
Thank you for your review and for all of your comments, both positive and negative.
I am disappointed to hear about some of the service lapses that you encountered. I will share your comments with the staff and work to ensure that we can deliver a better overall experience.
We appreciate your business and do hope that you will stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ridgeland, Mississippi
Top Contributor
83 reviews 83 reviews
63 hotel reviews
Reviews in 45 cities Reviews in 45 cities
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed March 17, 2013

This was a nice hotel that was centrally located on Wabash. Close to many of the Chicago attractions. Close to the metro. Great for walking to Michigan avenue and other locations. Staff was not very helpful or friendly. We stayed here for business. I would recommend this place for a decent place to stay in Chicago.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael V, General Manager at The Silversmith Hotel, responded to this review, March 19, 2013
Thank you for the review and your feedback. It is with both positive and negative comments that we hope to improve.
I am dissapointed to hear that you didn't find the staff very helpful or friendly. That is very contrary to how we try to operate and very atypical for the staff here. I am very sorry that we didn't meet or exceed your expectations.
We appreciate that you stayed with us and truly hope that you will consider us again in the future, so that we can put our best foot forward.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brookline, Massachusetts
Senior Contributor
41 reviews 41 reviews
31 hotel reviews
Reviews in 29 cities Reviews in 29 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed March 14, 2013

I stayed here at the end of February on a business trip to Chicago. The hotel was easy to find in the Loop; with easy access to the El trains. There's actually a red line station right near the hotel--which I did not hear at all from my room which overlooked it. My room was quite large, with a very comfortable bed, 2 large flat screen tvs (in bedroom and sitting area), mini fridge (very handy), and free wifi. The bathroom was especially large, and spotless. The only drawback was I wish there were more accessible and usable power outlets (as is the case in many hotels). I had to unplug one of the two phones to charge my phone next to the bed. The location was great--my meeting was a few blocks away, and there were lots of dining options in all price points in the area. Would stay here on a return trip to Chicago.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael V, General Manager at The Silversmith Hotel, responded to this review, March 19, 2013
Thank you for the review and the positive comments. We will see what can be done about the outlet situation- as we can certainly improve in this area.
We appreciate your business and hope to see you back again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
5 of 5 stars Reviewed March 14, 2013

Came from the UK - great room, good view, friendly and very helpful staff. Enormous, uncrowded, and comfortable lobby area. The cleaner smiled and chatted in the morning. Great atmosphere and ideal location; it would be my first choice to stay in Chicago again.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael V, General Manager at The Silversmith Hotel, responded to this review, March 19, 2013
Thank you so much for the review. I will be sure to pass along your comments to the staff.
We appreciate your business and hope that if your travels from England bring you back to Chicago that we will get to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Silversmith Hotel

Address: 10 S Wabash Ave, Chicago, IL 60603
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#15 Romantic Hotel in Chicago
#16 Family Hotel in Chicago
#23 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Silversmith Hotel 3.5*
Number of rooms: 143
Official Description (provided by the hotel):
Enjoy exceptional service, a warm and elegant setting with an unparalleled location in downtown Chicago. The Silversmith Hotel is a a rare gem, that is encased in classical architecture and sparkling with a new choice of luxury through contemporary spacious guest rooms. ... more   less 
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Also Known As:
The Silversmith Hotel Chicago
The Silversmith Hotel And Suites
Silversmith Hotel Chicago

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