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“Great Location!” 4 of 5 stars
Review of Hotel Indigo Chicago Downtown Gold Coast

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Hotel Indigo Chicago Downtown Gold Coast
3.5 of 5 Hotel   |   1244 N Dearborn Pkwy, Chicago, IL 60610 (Formerly Claridge Hotel) (Gold Coast)   |  
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Ranked #89 of 169 hotels in Chicago
1 review
“Great Location!”
4 of 5 stars Reviewed July 2, 2014

We stayed two nights at this hotel for business/pleasure. I was very happy with the spacious room and customer service. The hotel was also in a great location. We were walking distance to great shopping, dining, beaches and Navy Pier. Cons: pricey parking and the older, female bartender is NOT friendly.

Stayed July 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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753 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (128)
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Charlevoix
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 2, 2014

Walking distance to so many things and a quick bus ride to others. Michigan street shopping - Lincoln Park and Zoo, Millennium Park and the Navy Pier - All within Three miles.

Rooms are so beautiful, Staff was amazing and friendly and super helpful. You can get parking included which was very helpful. Really Safe neighborhood with beautiful homes. I would stay here again without a doubt!!!

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
1 review
2 of 5 stars Reviewed June 29, 2014

When you walk into the hotel it looks really nice, but when you get to your rooms forget it!! We got to our room my daughter took a shower the water would not go down the drain and it did not get fixed until the next day. The floors were laminate and they were all peeling . The rug in the middle of the two beds was filthy. The seats of the chairs were filthy. Spots on the walls and the bathroom was very small. There was mold in the bathroom on the walls where the toilet was. The room was not clean and needed updated. The staff was very nice and accommodating but the hotel was a disappointment for what they charged. I would not recommend this hotel.

  • Stayed June 2014, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review, July 2, 2014
Kathy,

We sincerely apologize your were disappointed during your stay with us. We strive to provide superior service and accommodations and your comments are very important to us. We will be sharing your comments with out Housekeeping and Maintenance Departments as we work to correct the concerns you shared.

I was glad to hear you enjoyed the staff. We will continue to work to improve our overall product and hope you'll give us another opportunity to have you as our guest.

Thank you for choosing our hotel and for your valuable feedback.

Sincerely,

Destini
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 28, 2014

Hotel Indigo is a gorgeous hotel in Chicagos Gold Coast area. Total luxury. The bed was lush and comfortable. Good shopping and restaurants close by. Staff was friendly and accommodating Hotel decor was very nice. Very clean and comfortable setting with a dash of luxury thrown in.

Stayed July 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review, July 2, 2014
Molly,

We could not have said it better ourselves! Thank you for sharing your wonderful comments. We couldn't be happier you enjoyed our beds and had a comfortable stay. You are absolutely right when you say we are close to many great restaurants and shopping. Our location is one of the best in the city.

Thank you for choosing our Hotel Indigo!! We hope you will continue to choose our Hotel Indigo brand for all your future travel needs. We are confident you will be delighted with each and every stay!

Best wishes,

Destini
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Washington DC, District of Columbia
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed June 27, 2014

I stayed here along with two coworkers for one night and it really felt like we were staying in a hostel. Each of our rooms were pretty beat up - paint dings, laminate flooring that clearly had water damage, the shower water ran out into the bathroom and soaked the bathmat, etc. The bed was also very hard and there were lights outside my room that the shades did nothing to dim - it felt like the middle of the day all night. There was also a puddle of water under the ac unit from the condensation.

I would really only recommend the hotel if you are a group of young people looking to pack a bunch of people into one room and not pay much, but be in a pretty great location.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review, July 2, 2014
Cynthia,

Thank you for sharing your feedback regarding your experience during your recent stay. We appreciate you taking the time to share your comments and will be sure to pass along the information to our Housekeeping and Maintenance Departments as we work to correct the concerns you experienced during your stay.

Your feedback will allow us to make the necessary improvements to impact the overall Hotel Indigo Guest Experience. It is our goal to consistently provide superior service and accommodations and we take our guest comments very seriously.

We know you have many lodging choices and hope you will give us another try for any future visit to the Chicago area.

Sincerely,

Destini
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Great Lakes, Illinois
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 26, 2014

I normally do not do these types of things. I will normally chalk up my experience to a lesson learned. However, being in the hotel industry I was bothered by the number of problems we had.
First was the 45 dollar valet parking, i mean i understand it is Chicago, but offer your guests an alternative to park. Checking in the gentleman behind the desk was very friendly, but never greeted as a reward member, or asked for my employee white card. We explained to him we were down in the city celebrating our anniversary. We get our room, and find out that the room we were assigned to was a room with 2 double beds. I understand we booked it online, it is whats available, but you should notify your guests of the change. The room didn't smell clean, the cleaning looked as if there was a leak that was going to bust, the paint on the walls was chipped or had dripped and not been fixed. The bathroom had what looked like mold growing in the corners of the shower. The toilet didn't flush either. Granted we spent most of the night out on the town celebrating, it was still annoying. Coming back from dinner, we met up with the room service runner in the hotel, who told us that they had run out of ingredients for the guests food. We got to the room, where it had gone from cold to HOT in the room, we were unable to change the temp in the room. We slept in the double bed very uncomfortably. Checking out the next morning the only thing we got from the desk was " okay your good to go". Come to find out we were charged 2 times for the room, 2 days after check out. Probably wont ever stay there again, or recommend them

  • Stayed June 2014, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review, June 27, 2014
JayWit24,

Thank you for sharing your feedback. It is our goal to provide superior service and accommodations and your comments are important to us. Feedback such as yours allows us to target problem areas and taken necessary action to ensure similar situations can be avoided in the future.

We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Destini
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Top Contributor
52 reviews 52 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 26, 2014

Stayed for 8 nights at this small but smart boutique styled hotel. Colorful, clean and modern room of great comfort. Relaxed stay on a busy and hectic business schedule just far enough away from the main drag in Chicago. Walking distance of dozens of great bars and restaurants as well as the shores of Lake Michigan. Highly recommend.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review, July 2, 2014
LondonAlan63,

Thank you for sharing your great comments! We appreciate the feedback and share all our comments with our Team. We celebrate the successes and focus on the opportunities for improvement.

We are happy you were able to relax a bit during your busy visit to Chicago! This is really our goal, to offer superior service and accommodations for a relaxing and enjoyable stay in our fine city.

Please come back and see us again soon,

Destini
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Indigo Chicago Downtown Gold Coast

Address: 1244 N Dearborn Pkwy, Chicago, IL 60610 (Formerly Claridge Hotel)
Phone Number:
Location: United States > Illinois > Chicago > Gold Coast , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#23 Spa Hotel in Chicago
#72 Family Hotel in Chicago
#78 Romantic Hotel in Chicago
#86 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Indigo Chicago Downtown Gold Coast 3.5*
Official Description (provided by the hotel):
Hotel Indigo Chicago Downtown Gold Coast The newest member of the Intercontinental Hotels Group family, Hotel Indigo is a branded boutique hotel that offers a refreshing alternative to traditional hotels. Quietly nestled on a tree-lined street, Hotel Indigo Chicago Downtown Gold Coast is located in one of Chicago's oldest and most historical neighborhoods, and is just steps from downtown Chicago and easily accessible from O Hare International Airport (ORD) and Midway Airport (MDW) . The location is ideal for guests who want to spend their days shopping on Chicago's Magnificent Mile and Oak Street's Boutique Row or indulge in the nightlife of Rush Street. Guests staying in enjoy free wireless Internet , Aveda bath amenities, spa-inspired showers, complimentary fitness center, locally roasted Metropolis coffee products in our restaurant and a fine wine selection in Phi, our lobby lounge. Hotel Indigo Chicago Downtown Gold Coast is pet friendly , and has numerous amenities for your travel companions so they may enjoy their stay as much as you will. Our Torchbearer Award winning service will be sure to impress all guests. Enter Hotel Indigo and sense the difference. The colors calm. The imagery excites. The architecture delights. You are relaxed, refreshed, renewed. You are inspired! ... more   less 
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Also Known As:
Hotel Indigo Chicago
Chicago Hotel Indigo

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