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“Great small hotel” 5 of 5 stars
Review of Hotel Indigo Chicago Downtown Gold Coast

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Hotel Indigo Chicago Downtown Gold Coast
3.5 of 5 Hotel   |   1244 N Dearborn Pkwy, Chicago, IL 60610 (Formerly Claridge Hotel) (Gold Coast)   |  
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Ranked #90 of 174 Hotels in Chicago
Paris, France
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Great small hotel”
5 of 5 stars Reviewed May 2, 2014

I have stayed at this hotel 4 times in the past two months, and I love it. They always remember me, and Chris at the front desk is always helpful and pleasant. The rooms are funky beach themed, which seems odd until you realize you are a three minute walk from a beach! Always very clean, and there is a fitness room and also spa services available. It is my Chicago home away from home.

Room Tip: Front desk usually offers free cookies early evening.
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  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review, May 5, 2014
We loved your Room Tip about our cookies!! They are best when warm and fresh from the oven. Thank you for sharing your comments and for allowing us to be your home away from home here in Chicago!! We will be sure to recognize our Team's efforts as we continue to work towards being a leader in excellence.

Thanks for your positive and thoughtful comments, we look forward to seeing you again soon!! Thanks for continuing to choose our hotel.

Safe and happy travels,

Destini
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827 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (149)
Date | Rating
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English first
Windsor, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 30, 2014 via mobile

Stayed in a room with two beds and it was massive, there was a table and seating area. The staff was friendly and helpful and the hotel was beautifully decorated and clean. There is a bar and restaurant on site and it is very close to a series of bars and restaurants. Would for sure stay here again.

  • Stayed April 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review, May 5, 2014
We couldn't be happier you enjoyed your Girl's Trip. We hope you had the opportunity to visit the Spa and treat yourselves to the wonderful services offered! If not, please be sure you do so during your next trip. We look forward to the opportunity of serving you in the future.

Thank you for choosing our Hotel Indigo!

All the best,
Destini
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Janesville, Wisconsin
Top Contributor
52 reviews 52 reviews
19 hotel reviews
Reviews in 26 cities Reviews in 26 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 30, 2014

The decorations in this hotel were so colorful and different. The colors all scream happiness! I thought it was a pretty good size room, it fit 2 double beds & a table and chairs. The bathroom was pretty small only a stall shower & the toilet was very low to the ground. The beds were pretty uncomfortable though, I woke up with a neck ache. The room has a Keurig which was awesome as well! It was in a good location too, a block away from a strip of bars & restaurants near Clark & Division streets. Parking is $45 for 24 hours (come & go), which is expensive, but it is downtown Chicago so you won't find it any cheaper some where else. Overall, I think the positives outweighed the negatives & I would stay at this hotel again.

  • Stayed April 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review, May 5, 2014
We loved this line in your review, " The colors all scream happiness!" We agree and we thank you for noticing! We also thank you for taking the time to share your comments. We hope to see you again soon during your next trip to Chicago, please be sure to watch for our parking packages. Our packages are designed with our guests in mind, as we'd love to have you back and enjoy doing what we can to help make that happen.

Happy travels,

Destini
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Brighton, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 28, 2014

First time to Chicago, this hotel was not right down town as we didn't want to be right down town. The hotel was in the midst of a residential area. The hotel it's self felt like a lake front vacation home - the colors are bright and airy. The staff was just awesome!!! If we even looked like we had a question - there was somebody there to help us. The guest services manager, Alma, was fantastic! She saved us a ton of time by helping us with directions and maps and even finding certain stores we wanted to go to and helped us navigate thru the public transportation they have available. Our room were beautiful and the bed was incredibly comfortable. I would highly recommend this hotel to anyone staying in Chicago. I will be back someday!!!

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review, May 5, 2014
Thank you for the fantastic review!! We LOVE our guests and our hotel as well!! Your recommendation means the world to us and we look forward to your next visit!! We are always pleased to receive praise and acknowledgement of such a positive nature.

As always, your comments will be shared with our entire team, as reinforcement to continue their efforts to make our hotel a leader in excellence.

Thank you for your thoughtful comments!! Please be sure to seek out our other Hotel Indigo locations, we're confident you'll fall in love with our brand. Thank you for choosing us!

Destini
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1 review
3 of 5 stars Reviewed April 25, 2014

I was really looking forward to staying at this hotel. And when we walked into our room it was like a small closet. I was expecting something a bit bigger for the price we paid for the room. And under the bed there was a pair of someones sweat pants. Don't they clean under the beds? That's a big thing to miss. Staff were all vary friendly. Parking was horrible we paid $45 a night to park in the parking garage next door. Because the street were packed. Would I stay here again? No I don't think so. I would go a little farther out of town and not pay for parking and get a bigger room.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review, May 5, 2014
Thank you for your feedback. We sincerely appreciate you taking the time to bring this matter to our attention and I apologize for the inconvenience you may have experienced. It is our goal to provide superior service from all of the departments in our hotel. Your feedback enables us to target areas where improvement is necessary and take the appropriate action to avoid any future similar circumstances.

Thanks again for taking the time to share your comments. We know you have many hotel choices and hope you will continue to choose our Hotel Indigo brand for future needs.

Sincerely,

Destini
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
McKinney, Texas
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 21, 2014 via mobile

This place has a great location on the Gold Coast. We arrived at about 10pm on Easter Sunday and were surprised to see so many people checking in. The front desk staff was fast and very friendly, they chatted up my wife about her pregnancy and even upgraded us to a larger king room. We got a great deal on the place on Priceline, so we were surprised and delighted about the upgrade.

Any former lobby renovations are now complete and the entrance and lobby are very eclectic and inviting. The room was clean and quiet. This hotel is a bit on the dated side but they do keep it clean.

We did the free street parking (10pm to 8am) and moved the car to the garage during the day ($15 out by 6pm). There is a great little cafe/wine bar (3rd Coast) right next to the place that is open until midnight. Also, a Starbucks and Walgreens on the same block.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review, April 23, 2014
Thank you for the wonderful review and for taking the time to share your comments!! I was very happy to hear we could accommodate you and your wife with an upgrade and hope she was comfortable during her stay with us. We wish you all the best for a safe and easy delivery and for a happy and healthy baby. What an exciting time this is for you both!! Congratulations!!

We hope you'll come back and see us again soon!!

Best wishes from our entire Team,

Destini & the Hotel Indigo Chicago Gold Coast family
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 20, 2014

I had the time of my life in the hotel and the surroundings. There were many wonderful places to visit near the hotel; it felt very comfortable to be surrounded by such availability.
The hotel itself had amazing staff. One of the best helping hands was Alma, she was extremely helpful in helping put with anything I asked. I was very satisfied with the service and would come back to stay at the Indigo when ever it may be that I would be in Chicago. I would recommend the hotel to all my friends and family.

Room Tip: All the rooms are comfortable and have a great atmosphere.
See more room tips
  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review, April 21, 2014
Your recommendation is the BEST compliment we could ever ask to receive!! We will be sure to recognize Alma for the role she played in your Hotel Indigo experience and thank you for completing an online review.

We hope you'll plan another visit to Chicago soon, the Team is looking forward to seeing you again!!

All the best,

Destini
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Indigo Chicago Downtown Gold Coast

Address: 1244 N Dearborn Pkwy, Chicago, IL 60610 (Formerly Claridge Hotel)
Phone Number:
Location: United States > Illinois > Chicago > Gold Coast , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#24 Spa Hotel in Chicago
#76 Romantic Hotel in Chicago
#79 Family Hotel in Chicago
#90 Business Hotel in Chicago
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Indigo Chicago Downtown Gold Coast 3.5*
Number of rooms: 163
Official Description (provided by the hotel):
Hotel Indigo Chicago Downtown Gold Coast The newest member of the Intercontinental Hotels Group family, Hotel Indigo is a branded boutique hotel that offers a refreshing alternative to traditional hotels. Quietly nestled on a tree-lined street, Hotel Indigo Chicago Downtown Gold Coast is located in one of Chicago's oldest and most historical neighborhoods, and is just steps from downtown Chicago and easily accessible from O Hare International Airport (ORD) and Midway Airport (MDW) . The location is ideal for guests who want to spend their days shopping on Chicago's Magnificent Mile and Oak Street's Boutique Row or indulge in the nightlife of Rush Street. Guests staying in enjoy free wireless Internet , Aveda bath amenities, spa-inspired showers, complimentary fitness center, locally roasted Metropolis coffee products in our restaurant and a fine wine selection in Phi, our lobby lounge. Hotel Indigo Chicago Downtown Gold Coast is pet friendly , and has numerous amenities for your travel companions so they may enjoy their stay as much as you will. Our Torchbearer Award winning service will be sure to impress all guests. Enter Hotel Indigo and sense the difference. The colors calm. The imagery excites. The architecture delights. You are relaxed, refreshed, renewed. You are inspired! ... more   less 
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Also Known As:
Hotel Indigo Chicago
Chicago Hotel Indigo

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