It is shocking that this under the portfolio of IHG. I checked in to learn I was not receiving the type of room I reserved. I asked if my reservation would not be honored, and was told in one word, NO. My very small room smelled like a sweaty locker room and there was wallpaper peeling on the walls. There was a tray on the bed with TV guide, remote, etc., but the only place to put it was on the desk and it took nearly the entire surface. The coffee maker didn't work. The TV was not a flatscreen.
The huge ray of sunshine was Shavon, who worked in the hotel cafe. Sunny dispostion, helpful, offering stellar customer service. There were other staff who were lovely as well, such as a front desk person who offered to get me soup from a nearby restaurant because their cafe closes quite early for a hotel. I would have liked to have given the hotel a good rating just for them, but just can't--the hotel itself needs some serious improving.
- Official Description (provided by the hotel):
- Hotel Indigo Chicago Downtown Gold Coast The newest member of the Intercontinental Hotels Group family, Hotel Indigo is a branded boutique hotel that offers a refreshing alternative to traditional hotels. Quietly nestled on a tree-lined street, Hotel Indigo Chicago Downtown Gold Coast is located in one of Chicago's oldest and most historical neighborhoods, and is just steps from downtown Chicago and easily accessible from O Hare International Airport (ORD) and Midway Airport (MDW) . The location is ideal for guests who want to spend their days shopping on Chicago's Magnificent Mile and Oak Street's Boutique Row or indulge in the nightlife of Rush Street. Guests staying in enjoy free wireless Internet , Aveda bath amenities, spa-inspired showers, complimentary fitness center, locally roasted Metropolis coffee products in our restaurant and a fine wine selection in Phi, our lobby lounge. Hotel Indigo Chicago Downtown Gold Coast is pet friendly , and has numerous amenities for your travel companions so they may enjoy their stay as much as you will. Our Torchbearer Award winning service will be sure to impress all guests. Enter Hotel Indigo and sense the difference. The colors calm. The imagery excites. The architecture delights. You are relaxed, refreshed, renewed. You are inspired! ... more less
- Reservation Options:
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- Also Known As:
- Hotel Indigo Chicago
- Chicago Hotel Indigo