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“BEST STAFF EVER!!!” 5 of 5 stars
Review of Hotel Indigo Chicago Downtown Gold Coast

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Hotel Indigo Chicago Downtown Gold Coast
3.5 of 5 Hotel   |   1244 N Dearborn Pkwy, Chicago, IL 60610 (Formerly Claridge Hotel) (Gold Coast)   |  
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Ranked #89 of 169 hotels in Chicago
Morgan Hill, California
1 review
“BEST STAFF EVER!!!”
5 of 5 stars Reviewed March 12, 2013

Alma and Chris and the entire Indigo staff are OUTSTANDING!!! They go out of their way to always make our stay fabulous! They really go above and beyond their requirement! This will always be my #1 choice when staying in Chicago!!
The location of this hotel is also PERFECT! easy to get everywhere! LOVE THIS HOTEL!!

Room Tip: they are all wonderful rooms! we have seen them all...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review, March 20, 2013
We couldn't agree more, but...we are a bit biased! We LOVE our Team and our hotel and we can't thank you enough for being a loyal guest and for your feedback!! We hope to see you again very soon!
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756 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
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North Yorkshire
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 9, 2013

It was a while back that I stayed here (June 2011.There was no option in the drop down going that far back, so I picked June 2012). I went to Chicago on a business trip and this boutique hotel with its unique and quirky interior design largely contributed to me feeling very happy on this trip. The room was huge, almost like a little apartment, with plenty of space. The bed was so comfortable and the rooms were really clean. I enjoyed the modern breakfast area with a coffee shop-like atmosphere. Starbucks coffee was available, too. Staff was really friendly.
Location-wise it was just brilliant. So close to the beach and Lake Michigan, and within minutes of nice bars and restaurants and the historic part of the Gold Coast. Plenty of shops like Walmart around you to buy water, sweets, etc. I can really recommend this hotel!

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review, March 20, 2013
Well, aren't you sweet!! After all this time, you came back to offer feedback! We can't begin to tell you what that means to us! We're happy you enjoyed your stay and hope you'll come back and see us again soon! Or, if you travel often, please try one of our other Hotel Indigo locations. We're confident you'll fall in love with our brand and be a loyal Hotel Indigo guest in no time. Perhaps you already are!! Thanks for the great feedback!!
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Longwood, Florida
Top Contributor
87 reviews 87 reviews
32 hotel reviews
Reviews in 45 cities Reviews in 45 cities
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed March 6, 2013

I spent one night in Chicago on a business trip and spent the night at Hotel Indigo. I must say at the outset that the staff, particularly Anna, the Exec. Housekeeper and the manager on duty at the time of my arrival, was exceptionally accommodating. My reservation was made for the night after my arrival and even though it was non-cancelable, she managed to apply the payment to the night I actually slept in the hotel.

My corner room, ending in 13, was small, but adequate. The color scheme was blues and lime green, with whitewashed furniture, something I would expect at a beach property. The painted furniture was worn on the edges. The lampshade had small holes in it. The TV was a CRT, not flat screen. The wallpaper had small tears...nothing terrible but certainly not first class. The bed was extremely comfortable and the shower stall was large and clean.

The tenth floor was high up enough so that I could only marginally hear the sounds of the city below.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review, March 20, 2013
Dear lenox862,

Thank you for your feedback and for choosing our hotel. We appreciate and wish to thank you for the kind words for the staff. Please accept our deepest apologies for the issues you had encountered with the room condition. All of our reviews are evaluated by management, and your review is no exception. We take all comments into consideration and welcome any opportunity to improve. If there is anything you need next time you stay with us, please do not hesitate to let us know.

Sincerely,

Karen G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naperville, Illinois
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 4, 2013

The hotel was so cute - just like something on the beaches of South Carolina. Staff was very helpful and courteous and the room was clean and comfortable. The location is perfect for Division Street fun. Just one block from Original Mothers, Hang Ups, TJ McCartys, The Leg Room, etc....

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review, March 20, 2013
Thank you for the wonderful review! We enjoy the decor you find throughout the hotel and we're glad you did as well! We hope you'll come back and see us again soon! So many great Bars and Restaurants...so little time! Thanks again for being our guest!
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Monterey, California
1 review
5 of 5 stars Reviewed March 3, 2013

The hotel Indigo Gold Coast Hotel and location are second to none. I continue to stay at this hotel again and again.
Hotel Indigo Gold Coast is close to all fine restaurants and shopping. The rooms are cute and have stunning City
views. But what sets them above is their Personal service. Alma provided us with an upgraded room, due to my
coworker Retiring. In addition, she arranged a beautiful table at the lovely Lobby lounge, and surprised us with
a wonderfy bottle of wine. And the service that Lisa and Veronica provide are second to none. They treat me like
a friend, instead of a business transaction. They are very cheerful and ask me numerous times who my stay at
the hotel was going. These two ladies are the Best! And the gentleman are courteous also, but cant remember
their names. Cant wait to return to Hotel Indigo Chicago.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review, March 20, 2013
Thank you for the incredible review! We will be sure to recognize the Team for the personal service they provided! We can't thank you enough for being a loyal guest and we hope we'll continue to be one of your favorite hotels in the City! We'll see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, North Carolina
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 26, 2013

I spent 3 nights in Chicago with my daughter to visit the American Girl doll store.
Could not have asked for a better view of the skyline, it was easy to walk to the Watertower shopping center, and we loved hanging out at Mario's italian restaurant down the street.

We enjoyed out stay very much, and she loved the unique decor of the hotel. The gym was nice, staff were friendly and kind, and we loved the Keurig machine in the room. Would have liked to have a mini fridge, but it was not available.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review, March 20, 2013
We're delighted you and your daughter enjoyed our stay with us! The American Girl store is a wonderful experience and we're glad you included us in your special weekend! Please come back and see us again soon! Thanks for the great review!
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Lawrence, Kansas
Top Contributor
218 reviews 218 reviews
27 hotel reviews
Reviews in 48 cities Reviews in 48 cities
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed February 22, 2013 via mobile

In recent visit to Chicago, I was impressed by Hotel Indigo. It offers comfortable rooms with stylish decor and splendid amenities: hardwood floors in room, excellent furnishings, and quiet. The staff was attentve and welcoming throughout my stay. My room had a wonderful bed with a quaint bathroom. The room came with a small table, a comfy easy chair, a decent-sized TV, and a Keurig. The Wi-Fi in room was extremely reliable and worked without a hitch. In addition, the hotel has a fitness studio with excellent equipment, all in working order. A wonderful plus after a long day of meetings is the small bar where one can unwind. The Hotel's location near Oak Street and the Lakefront at North Ave is another plus. Lots of choices for shopping and eating are nearby; there also pharmacies close by and two supermarkets. I would recommend breakfast in the morning at the Hotel. The service is wonderful. The dining room is relaxed, in a very comfortable setting with tasty food. Great way to start the day! Definitely I plan to return on my next visit.

Stayed February 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review, March 20, 2013
You've made our day!! We couldn't be happier you enjoyed your stay with us or that you would come back and see us again! We strive to provide a unique, relaxing and inspired Hotel Indigo guest experience for all our guests and we're happy you enjoyed just that! We can't wait for your return visit! See you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Indigo Chicago Downtown Gold Coast

Address: 1244 N Dearborn Pkwy, Chicago, IL 60610 (Formerly Claridge Hotel)
Phone Number:
Location: United States > Illinois > Chicago > Gold Coast , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#23 Spa Hotel in Chicago
#73 Family Hotel in Chicago
#78 Romantic Hotel in Chicago
#86 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Indigo Chicago Downtown Gold Coast 3.5*
Official Description (provided by the hotel):
Hotel Indigo Chicago Downtown Gold Coast The newest member of the Intercontinental Hotels Group family, Hotel Indigo is a branded boutique hotel that offers a refreshing alternative to traditional hotels. Quietly nestled on a tree-lined street, Hotel Indigo Chicago Downtown Gold Coast is located in one of Chicago's oldest and most historical neighborhoods, and is just steps from downtown Chicago and easily accessible from O Hare International Airport (ORD) and Midway Airport (MDW) . The location is ideal for guests who want to spend their days shopping on Chicago's Magnificent Mile and Oak Street's Boutique Row or indulge in the nightlife of Rush Street. Guests staying in enjoy free wireless Internet , Aveda bath amenities, spa-inspired showers, complimentary fitness center, locally roasted Metropolis coffee products in our restaurant and a fine wine selection in Phi, our lobby lounge. Hotel Indigo Chicago Downtown Gold Coast is pet friendly , and has numerous amenities for your travel companions so they may enjoy their stay as much as you will. Our Torchbearer Award winning service will be sure to impress all guests. Enter Hotel Indigo and sense the difference. The colors calm. The imagery excites. The architecture delights. You are relaxed, refreshed, renewed. You are inspired! ... more   less 
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Also Known As:
Hotel Indigo Chicago
Chicago Hotel Indigo

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