We stayed here for the fourth time from July 26 to Aug.3 and had a wonderful time (as ususual!). We did encounter a few problems but they were dealt with quickly and joyfully. This suite hotel is fab, but it's the people that work there that make this the BEST hotel in Chicago. Kudos to these wonderful people...John, the assist. General Manager, who took a personal interest in our stay,and the problems we encountered. John, went beyond the call of duty. When my room key wouldn't work for the 3rd time, he PERSONALLY escorted me to my room...NOW THAT'S SERVICE! Thanks for all that you did John, I will always remember your kindness and understanding:D
Jonah, one of the best bell men ever always had a smile and kind word, he really did make me feel like I was coming "home" after a long day of shoppping/sightseeing. We shared more than a few restaurant reviews...thanks!
The wonderful ladies who manned the front desk...always friendly and helpful! No request was ever too big to be accomodated.
Connie that worked in the lodge...a smile every morning! along with that free breakfast!. I had gotten a touch of food poisoning one night and told Connie about the experience...she offered to get me some ginger ale to settle my stomache! Connie was working here that last time we were at the Suites in '07...and she remembered us!
Suggestion to all visitors: leave these hard working people a cash tip! Yes the breakfast and manager's reception is free, but the people that seat ya and clean up after you are in the service industry and deserve a tip for their service...I know that they even appreciate a dollar or 2! It's not a lot when you consider how much that meal for the family would cost in a restaurant....free wine & beer...enough said!
I just can't say enough good things about this place! They really do stand behind their 100% Satisfaction guarantee.
Don't know when we'll be back in Chicago but do know that this is the ONLY hotel we would ever consider staying at. Great location. great facility, great food and drink and most of all, the best group of people you'd every want to meet! Thanks for another wonderful holiday...