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“Good value and location” 4 of 5 stars
Review of Homewood Suites by Hilton Chicago Downtown

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Homewood Suites by Hilton Chicago Downtown
3.0 of 5 Hotel   |   40 East Grand Avenue, Chicago, IL 60611 (Near North Side)   |  
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Ranked #41 of 174 Hotels in Chicago
Mendota, Illinois
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
“Good value and location”
4 of 5 stars Reviewed October 30, 2013

We recently stayed at Homewood Suites and had a nice visit. I realize that this is typically a long term stay hotel, and we only stayed one night. The location is great - near great shopping and restaurants. The rooms are showing a little wear and tear, but nothing bad. You will have to move the coffee table to pull out the bed - there is not a ton of extra room, but it works. It is also nice to have a free breakfast. I would definitely stay there again in the future.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review, November 4, 2013
Candice F,

Thank you for your review of Homewood Suites downtown Chicago. I was pleased to see that you felt you received good value while at our hotel. It seems like you were able to take advantage of the amenities we offer our guests such as the breakfast. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? Thank you for your feedback and we look forward to hosting you at the hotel the next time you are in town.

Sincerely,

Jason Park
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,662 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (288)
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Oakville, Canada
Senior Contributor
42 reviews 42 reviews
34 hotel reviews
Reviews in 33 cities Reviews in 33 cities
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed October 28, 2013

For a Hilton this one drops the ball, It is in need of a refresh. Homewood's are usually a nice long term stay but this hotel is weathered and in need of a refresh. Rooms are standard Homewood but getting old. Hotel has a odd location off the strip a little more challenging to get to, walking there at night was a little uncomfortable. It is a central location which is a plus. But I would have to say that it is slightly below average. Front desk staff and breakfast staff were nice. Breakfast is the standard across the chain,
The room was clean, bed was ok not too soft not too hard, just try to stay higher up in the hotel and ask for a view if possible. My first room did smell of fish and I had to move but I guess who ever was in the room before me was cooking! It could have been worse it could have been smoke.

Room Tip: For the love of god ask for a room with a view, Otherwise it can be depressing see my photo of a co...
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  • Stayed August 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review, November 4, 2013
Oakvilleadvisor,

Thank you for taking the time to post your thoughts on our hotel. I apologize for any disappointment you encountered during your stay with us. We do our very best to deliver an exceptional experience to all of our guests; I regret that we were not able to deliver this to you. I hope you give us the opportunity to create a great experience for you if your travels bring you to Chicago.

Sincerely,

Jason Park
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 28, 2013

You can get a room and shower anywhere, but the customer service here is more than a step above. Connie, Amer, Edward, Dimitri, Ray, Ninos have treated us like family. ANYTHING you need, they will take care of. Being treated like family is something you don't get everywhere. Beyond friendly, beyond helpful, we enjoyed the hotel very much. Thank you, Jeanne

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review, November 3, 2013
Jeanne H,

Thank you for your feedback after your recent stay at our hotel. I was delighted to see that you felt you received excellent customer service and enjoyed your experience at Homewood Suites downtown Chicago. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We look forward to accommodating you again the next time your travels bring you to Chicago.

Sincerely,

Jason Park
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed October 25, 2013

This was a family vacation and the hotel was exactly what we were looking for! The complimentary dinner and breakfast was a huge help with budgeting and the room was set up perfectly. Having a kitchenette and separate bedroom was a nice perk to a family trip. The staff was very helpful and accommodating.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review, October 27, 2013
Valued Guest,

Thank you for recently staying with us and for posting a review of Homewood Suites downtown Chicago. I was happy to see that you and your family received excellent service and accommodations throughout your visit. It seems like you were able to make the most of the amenities we offer such as the in-suite kitchen, and breakfast. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We hope you give us the opportunity to create a great experience for you again soon.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 24, 2013

This was our first time to Chicago and we wanted to stay close to everything. This hotel is in a great location. Parking was expensive but so are all the other hotels in the area. The staff for parking,front desk and dining were very friendly and helpful. We were there for 5 days. The bed was very comfortable. The breakfast was hot and delicious every day we were there. The night we drove in (Wed.) we enjoyed a dinner of stuffed peppers and green beans.They also had salad and home baked tasting cookies. We also had red or white wine or draft beer. This was all complimentary. In the lobby they had the best coffee and tea selection. They were served in BIG cups. We recommend this place to ALL our friends and family.

Room Tip: All rooms are above the sixth floor.
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review, October 27, 2013
Marcia M,

I want to thank you for sharing your thoughts on our hotel after your recent stay with us. I was pleased to see that you and your family enjoyed your experience at Homewood Suites downtown Chicago. I see that you were able to take advantage of many of the amenities we offer our guests such as the 24 hour beverage station and evening Manager’s Reception. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We look forward to seeing you again the next time you are in Chicago.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco
Top Contributor
54 reviews 54 reviews
44 hotel reviews
Reviews in 27 cities Reviews in 27 cities
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed October 23, 2013

I stayed at the hotel about 4 years ago and really liked it but since then looks like nothing much has been done to update it. Rooms are getting dated. Bed is fantastic and extremely comfortable.

Room service is unpredictable. One day everything is great and the room is completely cleaned. Another day they skip the bathroom other than changing the towels. Also bugs me they use the dishwasher for 2 cups. Really would it not make more sense to just rinse them?

Breakfast was a mobfest and the selection was inedible. Went only once and would never return.

If I came back to Chicago I think I would try somewhere else. The space in the room is nice but they need to spend a little and update the furniture. Also Swimming Pool which I had enjoyed on the previous trip was so chlorinated that it was unusable.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review, October 27, 2013
Luischable,

Thank you for your review of Homewood Suites. I apologize for any inconvenience you encountered during your stay with us. We will discuss the busy breakfast situation to see what solutions we can find. We will also discuss the delivery of housekeeping service as a team to make certain service is consistently above expectations. Thank you for your feedback and we look forward to hosting you at the hotel the next time you are in town.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Salem, Wisconsin
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 22, 2013

This was my 2nd stay at this location and it won't be my last! You are welcomed the minute you walk in the door and it doesn't stop there. The staff from the front desk to the dining area were friendly and helpful. I have stayed at other locations in Chicago but this has become a new favorite. Location to MI Ave shops, restaurants, bars and public transportation is ideal. The only area where Hilton could improve is the sofa sleeper. I slept on the sofa sleeper in a different room in June and it was very uncomfortable. I sat on the one in our room this trip and it wasn't comfortable to sit on so don't imagine it would be great to sleep on. If you are planning to use the sofa sleeper to sleep on, I'd bring an air mattress.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review, October 27, 2013
Ranzy56,

Thank you for taking the time to post your thoughts on our hotel. I was delighted to see that you had a great experience at Homewood Suites. I appreciate you taking the time to mention the friendly and helpful staff. I see that you were able to take advantage of the location visiting all the sights and restaurants in the area. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We hope that when your travels bring you back to downtown Chicago, we will remain a top choice for you.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Chicago Downtown

Address: 40 East Grand Avenue, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Business Hotel in Chicago
#36 Family Hotel in Chicago
#47 Romantic Hotel in Chicago
Price Range (Based on Average Rates): $
Hotel Class:3 star — Homewood Suites by Hilton Chicago Downtown 3*
Number of rooms: 233
Official Description (provided by the hotel):
Your downtown Chicago experience begins here, welcome to the Homewood Suites by Hilton Chicago Downtown. Our location places you within walking distance to the Magnificent Mile, world-class restaurants and the infamous Chicago attractions. Where service is nothing short of extraordinary, the Homewood Suites family will welcome your every request. All of our guests will enjoy the following amenities,•Spacious, Newly Renovated two-room King suite with separate living, sleeping areas and fully equipped kitchens •Complimentary daily hot breakfast buffet •Complimentary Monday through Thursday Dinner Reception, meal with beer, wine and soda •Complimentary high-speed Wireless Internet access throughout the Hotel •Complimentary executive business center with high-speed Internet access •Complimentary cardio-fitness and indoor pool •Complimentary grocery shopping service •Complimentary coffee, tea, hot chocolate or cider all day long in the lobby •24 hour convenience shop •Hilton Honors Points –receive BOTH airline miles and hotel points for every stay with us. ... more   less 
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Also Known As:
Homewood Suites By Hilton Chicago Downtown Hotel Chicago
Homewood Suites Chicago Downtown
Homewood Chicago
Hilton Chicago
Chicago Hilton
Chicago Homewood Suites

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