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“Great family stay in Chicago” 5 of 5 stars
Review of Homewood Suites by Hilton Chicago Downtown

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Homewood Suites by Hilton Chicago Downtown
3.0 of 5 Hotel   |   40 East Grand Avenue, Chicago, IL 60611 (Near North Side)   |  
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Ranked #42 of 174 Hotels in Chicago
Columbus
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Great family stay in Chicago”
5 of 5 stars Reviewed June 29, 2013

Stayed 2 nights during a family trip to Chicago. Great location, friendly and helpful staff, and excellent breakfast. We got a great recommendation for lunch from the front desk; they offered a mattress topper for the kids sleeping on the sofa bed at no extra charge; and the room was clean and well-maintained. Pool was not big but definitely adequate for the kids to get a short swim. The hotel is walking distance to great downtown attractions, and the staff is very helpful hailing cabs when needed.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review, July 2, 2013
Megan M,

Thank you for recently staying with us and for posting a review of Homewood Suites downtown Chicago. I was delighted to see that you and your family enjoyed your experience at our hotel. I see that you all were able to enjoy the breakfast and many of the other amenities we offer our guests. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We hope you give us the opportunity to create a great experience for you again soon.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,658 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (286)
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English first
Toronto, Canada
Senior Reviewer
10 reviews 10 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 28, 2013

Our first trip to Chicago (from Toronto) & couldn't have chosen a better place to stay for our 37th anniversary. From the friendly reception on arrival with the thoughtful celebratory champagne, the ever cheerful staff in the main floor entrance, 6th floor reception & dining room, the very adequate hot & cold breakfast buffet & the totally surprising gratis light meals with beverage Monday to Thursday....what more could you ask for?! The location is terrific with all major sights close by from which we managed to cover more than 50,000 steps on our pedometer exploring this fabulous city & made good use of our 3-day transit pass, an excellent deal at $20US. The view from our suite of the Trump Tower was totally awe-inspiring day & night. If only we could spend our retirement in resdence here!! We shall definitely return ......hopefully soon.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review, July 3, 2013
ERL416,

Thank you for your review of Homewood Suites downtown Chicago. I was honored that you chose to celebrate your 37th Anniversary at our hotel and that you had a fabulous experience. It seems like you were able to take advantage of many of the amenities we offer our guests such as breakfast and made the most of the location. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? Thank you for your feedback and we look forward to hosting you at the hotel the next time you are in town.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
4 of 5 stars Reviewed June 28, 2013

Homewood Suites in Chicago was a great place to stay for a business trip. The front desk staff were very responsive and helpful. Hotel offers free internet in the room and is convenient to all downtown locations.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review, July 2, 2013
Ruthie60745,

I want to thank you for sharing the experience of your recent stay with us while in town on business. I appreciate you taking the time to mention the responsive and helpful front desk staff. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We look forward to seeing you again the next time you are in Chicago.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Bloomfield, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 27, 2013

I have stayed at the Homewood Suites many times. It is always a pleasure. The staff is superior. Morning and evening buffet is wonderful. It is in walking distance to shopping, wonderful restaurants and Navy Pier.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review, June 29, 2013
Elain, R

Thank you for your review of Homewood Suites downtown Chicago. I was honored to see you refer to us as a Gold Coast Gem. I appreciate you taking the time to mention the superior staff. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? Thank you for your feedback and we look forward to hosting you at the hotel the next time you are in town.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis Park, Minnesota
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 25, 2013

we loved this great hotel with all the amenities and upgraded furniture and fixtures. very well done. Great breakfast and cocktail hour. We had a great time and thought the staff was excellent. unique location as well. highly recommended

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review, June 27, 2013
William m,

Thank you for taking the time to post your thoughts on our hotel. I was delighted to see that you had a great experience at Homewood Suites. It seems like you were able to take advantage of many of the amenities we offer our guests such as the breakfast and evening reception. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We hope that when your travels bring you back to downtown Chicago, we will remain a top choice for you.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 25, 2013

Great service,great location. Excellent value.I've stayed at several Chicago hotels and this is one of the nicest for the money. Friendly and helpful help. Great location.Check for specials on their website. I found one that included valet parking with in & out privileges.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review, June 27, 2013
Mark L,

Thank you for your feedback after your recent visit to our hotel. I was glad that you had an excellent experience at Homewood Suites. I appreciate you taking the time to mention the friendly and helpful staff. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We look forward to accommodating you again the next time your travels bring you to Chicago.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Detroit, Michigan
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 24, 2013

For a family of 8, it's hard to find accommodations in Chicago. A full kitchen is a must, as is being within walking distance to Water Tower, Oak Street Beach and Millennium Park. This property really fit the bill. The rooms are not luxurious by any means, but very adequate. Kitchen has granite countertops and the plates / utensils / cookware were fine. The real stand out is the staff. From the moment we arrived the staff was off the charts exceptional. Allen at the valet is AWESOME! As is the rest of the valet staff. The dining room staff was wonderful.
Overall the location was quiet, but just two blocks from Michigan Ave. Oak Street Beach is exactly 1 mile to the pedestrian entrance. Millennium Park is a 15 minute walk. The free breakfast daily and dinner Monday - Thursday was a GREAT value for our large family. Probably saved us at least $250 - $300 a day to not have to feed everyone at a restaurant. Was also nice to take shifts eating down in the dining room with babies playing happily up in the room. The pullout couch in the living room was not very comfortable and quite squeaky. The pool is very nice as was the workout facility. (Got in the pool, but not on the treadmill, however!) We are anxious to come back!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review, June 27, 2013
Travel_junkie1573,

Thank you for recently staying with us and for posting a review of Homewood Suites downtown Chicago. I was pleased to see that you and your family of 8, found great value at our hotel. It looks like you were able to take advantage of many of the amenities we offer our guests such as the breakfast, dinner, and in-suite kitchen. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We hope you give us the opportunity to create a great experience for you again soon.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Chicago Downtown

Address: 40 East Grand Avenue, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Business Hotel in Chicago
#36 Family Hotel in Chicago
#47 Romantic Hotel in Chicago
Price Range (Based on Average Rates): $
Hotel Class:3 star — Homewood Suites by Hilton Chicago Downtown 3*
Number of rooms: 233
Official Description (provided by the hotel):
Your downtown Chicago experience begins here, welcome to the Homewood Suites by Hilton Chicago Downtown. Our location places you within walking distance to the Magnificent Mile, world-class restaurants and the infamous Chicago attractions. Where service is nothing short of extraordinary, the Homewood Suites family will welcome your every request. All of our guests will enjoy the following amenities,•Spacious, Newly Renovated two-room King suite with separate living, sleeping areas and fully equipped kitchens •Complimentary daily hot breakfast buffet •Complimentary Monday through Thursday Dinner Reception, meal with beer, wine and soda •Complimentary high-speed Wireless Internet access throughout the Hotel •Complimentary executive business center with high-speed Internet access •Complimentary cardio-fitness and indoor pool •Complimentary grocery shopping service •Complimentary coffee, tea, hot chocolate or cider all day long in the lobby •24 hour convenience shop •Hilton Honors Points –receive BOTH airline miles and hotel points for every stay with us. ... more   less 
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Also Known As:
Homewood Suites By Hilton Chicago Downtown Hotel Chicago
Homewood Suites Chicago Downtown
Homewood Chicago
Hilton Chicago
Chicago Hilton
Chicago Homewood Suites

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