Big rooms, low prices, and a great hot breakfast. The only complaint is the slooowww elevator. My room had a nice view of the John Hancock, and the pool on the 19th floor has a nice view of The Trump!

We booked on Priceline two days in advance. Great price ($113 with tax) and ended up with room 1618. A corner room with double windows in the living room and a large bedroom window. the room was spotless. They even brought ice to my room when I called and asked for the location of the ice vending machine! The staff was tremendously polite and the breakfast (included) was way above average. I have found my new Chicago hotel.

We just returned from a two night stay with our two small children and were very impressed with the customer service. The valet parking staff was outstanding, and was very helpful as we maneuvered our kids and all their gear in and out of cabs. Overall the hotel is in a great location, the rooms are a nice size, and the free breakfast was nice. My only complaints are that 1. the windows (on the 16th floor) could be opened fairly wide and had no screen or lock. Yikes!! 2. the duvet for the down comforter was very scratchy and uncomfortable. Otherwise we had an excellent time!

This was our second visit in a little over a year, and we were just as pleased this time around with the service, cleanliness, and value this little gem downtown offers. The hotel is located a short block away from Michigan Ave where you'll find all the world-class shopping and restaurants you can handle. Maria checked us into a quiet corner room that was very spacious and clean. The Guest Services Manager Jason was extremely helpful in providing a list of local restaurants to choose from, and personally recommended a Korean restaurant that was exactly what we were looking for. Loved the beds and pillows.

Breakfast was hot and plentiful. The staff was quick to stay on top of the food refills and dirty tables. We had a drink spill, and a staff member suddenly appeared out of nowhere to sop up the mess. The only downside we experienced is that the pool temperature was noticeably cooler the next day, so the kids did not stay in the water as long as they had the previous day. We would definitely stay again.