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“Clean, Spacious, Convenient, Value” 5 of 5 stars
Review of Homewood Suites by Hilton Chicago Downtown

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Homewood Suites by Hilton Chicago Downtown
3.0 of 5 Hotel   |   40 East Grand Avenue, Chicago, IL 60611 (Near North Side)   |  
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Ranked #31 of 167 hotels in Chicago
MI
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“Clean, Spacious, Convenient, Value”
5 of 5 stars Reviewed February 10, 2013

This was our second visit in a little over a year, and we were just as pleased this time around with the service, cleanliness, and value this little gem downtown offers. The hotel is located a short block away from Michigan Ave where you'll find all the world-class shopping and restaurants you can handle. Maria checked us into a quiet corner room that was very spacious and clean. The Guest Services Manager Jason was extremely helpful in providing a list of local restaurants to choose from, and personally recommended a Korean restaurant that was exactly what we were looking for. Loved the beds and pillows.

Breakfast was hot and plentiful. The staff was quick to stay on top of the food refills and dirty tables. We had a drink spill, and a staff member suddenly appeared out of nowhere to sop up the mess. The only downside we experienced is that the pool temperature was noticeably cooler the next day, so the kids did not stay in the water as long as they had the previous day. We would definitely stay again.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review, February 14, 2013
Grjane,

Thank you for taking the time to post your thoughts on our hotel. I remember you and your family and it was a pleasure to meet you all. I was delighted to see that you all had a wonderful experience while staying at Homewood Suites. I know you did a bit of sight-seeing, shopping, and dining. In regards to the pool temperature, we are having the engineering department follow up on it. If it would not me too much of an inconvenience, would you be kind enough to “like” us on facebook? We hope that when your travels bring you back to downtown Chicago, we will remain a top choice for you.

Sincerely,

Jason Park
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (244)
Date | Rating
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  • English first
  • French first
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English first
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 8, 2013 via mobile

This hotel is in the heart of everything and the staff was fabulous
it was extremely clean
-food provided ,drinks in the afternoon close to everything In the heart of downtown Chicago
I don't know what else you can ask for in downtown Chicago do not skip this hotel because it is one of the best I've ever stayed in in the city The suite with kitchenette was great and perfect for two teens and two adults

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review, February 14, 2013
Gallucci54,

Thank you for your feedback after your recent stay at our hotel. I was happy to see that you and your family had a 5 star experience at Homewood Suites downtown Chicago. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We look forward to accommodating you again the next time your travels bring you to Chicago.

Sincerely,

Jason Park
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Top Contributor
63 reviews 63 reviews
29 hotel reviews
Reviews in 38 cities Reviews in 38 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed February 5, 2013

This hotel is very convenient to a number of things in the downtown area. It is one block away from the Red Line but we chose to walk most places. The room was comfortable and we enjoyed having a separate living space from the bedroom. The bathroom was a bit cramped but functional. The breakfast was all hot foods which was fine since we were on vacation and not in a rush. It would be nice to offer some cold options to go that would cater to business travelers. We took advantage of the evening reception one night and were pleasantly surprised at how good everything tasted. The staff were by far some of the best we have encountered. We were only there a few days but overhead one of the morning staff members ask another guest if she wanted the same as the day before. She clearly remembered the guest and their dietary restrictions which went above what we typically see. Overall two thumbs up for the staff and comfort of the suite.

A number of well known Chicago restaurants and sites are within a 15 minute walk including Gino's, Al's, Lou Malnati, the Magnificent Mile and Navy Pier. We were also able to walk to Millennium and Grant parks with no problems. Certainly a good place to stay for convenience and comfort. They cater to a wide variety of travelers and the amenities and price make it even better.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review, February 14, 2013
DCMrsg,

Thank you for recently staying with us and for posting a review of Homewood Suites downtown Chicago. I was delighted to see that you had a pleasant experience while staying with us. It seems like you were able to take advantage of the location of the hotel by visiting many of the terrific restaurants and sights the city has to offer. We hope you give us the opportunity to create a great experience for you again soon.

Sincerely,

Jason Park
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Top Contributor
70 reviews 70 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed February 4, 2013

Homewood was the best hotel that i never had in Chicago. I have been visit Chicago for many times, everytime stays at different hotels. But this time, Homewood really made my stay as awesome! Nice Cleaning room, and have a full view of the Trump Tower. That really makes me happy when i walk in the room. The bed is very comfort, soft and clean. Their staffs are very friendly, and always willing to answer any questions. Also their business center is good too. Everything just prefect in Homewood.

Room Tip: High Floor has good view of The Trump Tower
See more room tips
  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review, February 14, 2013
JJnish,

I want to thank you for sharing the experience of your recent stay with us. I was happy to see that everything was excellent for you while at Homewood Suites. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We look forward to seeing you again the next time you are in Chicago.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Camden, Arkansas
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed February 4, 2013

I was on business in Chicago, and me and another lady from my copany stayed here. It is a good place to stay. Didn't really eat breakfast. Did go and look at it and would have probably eaten here if they had muffins and quick food. The evening receptions were great. Most of the food was excellent! You were given free beer and wine. The so called "light" meal, they provided, was very good and it was not "light"!. It was a full meal and since it was so cold at the time of our visit, it was nice not to have to lleave the hotel for dinner. The desk clerks were extremely rude! The doormen were very nice and helpful. The location of the hotel is great. It is right by everthing or a short walk. The housekeeping was good.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review, February 14, 2013
Carrie B,

Thank you for your review of Homewood Suites downtown Chicago. I would like to start by apologizing for any unsatisfactory interactions you had with the front desk staff; the issue will be addressed.

With that said, I was pleased to see that you still felt our hotel was a good place to stay. I was also glad to see that you were able to take advantage of the dinner at the hotel rather than having to go out into the cold. I appreciate you taking the time to mention the nice and helpful valet and housekeeping teams. Thank you for your feedback and we look forward to hosting you at the hotel the next time you are in town.

Sincerely,

Jason Park
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
5 of 5 stars Reviewed January 31, 2013

I had no problem during my stay at the hotel. Staff were very friendly and helpful. Breakfast was excellent. My view at my room was great even the location i was close to everything. I would definitely recommend this hotel to my friends and family.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review, February 14, 2013
Efrain M,

Thank you for taking the time to post your thoughts on our hotel. I was delighted to see that you had a wonderful experience at Homewood Suites. I appreciate you taking the time to mention the friendly and helpful staff. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We hope that when your travels bring you back to downtown Chicago, we will remain a top choice for you.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
chicago
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 29, 2013

Free dinner, free breakfast, king suite with kitchen plus valet parking all for $150 (tax included) :) Nice location, close to magnificent mile, swimming pool overlooking Trump Tower & Wrigley Building...Great find in Downtown Chicago...will definitely stay again.I wish they'll bring back parking deal for 2013.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review, February 14, 2013
ChicagoWelch,

Thank you for your feedback after your recent stay at our hotel. I was happy to see you enjoyed your experience at Homewood Suites. I was glad that you were also able to take advantage of many of the amenities we offer our guests such as the breakfast, dinner, and the kitchen in your suite. We look forward to accommodating you again the next time your travels bring you to Chicago.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Homewood Suites by Hilton Chicago Downtown

Also Known As:
Homewood Suites By Hilton Chicago Downtown Hotel
Homewood Suites By Hilton Chicago Downtown Hotel Chicago
Homewood Suites Chicago Downtown
Homewood Suites Chicago
Homewood Chicago
Hilton Chicago
Chicago Hilton
Chicago Homewood Suites
Chicago Homewood
Chicago Homewood Suite
Address: 40 East Grand Avenue, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Business Hotel in Chicago
#30 Family Hotel in Chicago
#31 Spa Hotel in Chicago
Price Range (Based on Average Rates): $
Hotel Class:3 star — Homewood Suites by Hilton Chicago Downtown 3*
Official Description (provided by the hotel):
Your downtown Chicago experience begins here, welcome to the Homewood Suites by Hilton Chicago Downtown. Our location places you within walking distance to the Magnificent Mile, world-class restaurants and the infamous Chicago attractions. Where service is nothing short of extraordinary, the Homewood Suites family will welcome your every request. All of our guests will enjoy the following amenities,•Spacious, Newly Renovated two-room King suite with separate living, sleeping areas and fully equipped kitchens •Complimentary daily hot breakfast buffet •Complimentary Monday through Thursday Dinner Reception, meal with beer, wine and soda •Complimentary high-speed Wireless Internet access throughout the Hotel •Complimentary executive business center with high-speed Internet access •Complimentary cardio-fitness and indoor pool •Complimentary grocery shopping service •Complimentary coffee, tea, hot chocolate or cider all day long in the lobby •24 hour convenience shop •Hilton Honors Points –receive BOTH airline miles and hotel points for every stay with us. ... more   less 
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