This hotel stands out from the numerous other hotels in downtown by offering the most desirable combination of features for family travel: huge suites with full kitchen and private bedroom, a pool (open till 11pm), free breakfast and free internet at very competitive price by Chicago standards. We liked everything about the hotel, but room cleaning service impressed the most. In 3 days that we stayed there I never saw a maid or a cleaning cart on our floor, and yet every evening we found new towels in the bathroom, the beds were made, and the kitchen was tidy. No one banged on our door at 8 am (and even 9 am) offering to clean our room, and there were no sounds of vacuum or anything that would remind of cleaning and disturb our rest. Mystery! The free food offered by the hotel was a good quality, and they served/refilled it to the very last minute of the scheduled time. This hotel is now my favorite for family traveling and I plan on staying there again in the future.
I do wish they added a hot tub to the pool area and introduced adult only hours at the pool later in the evening (like after 8 pm, for example). It would be 10 stars from me in that case.