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“Excellent family hotel” 5 of 5 stars
Review of Homewood Suites by Hilton Chicago Downtown

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Homewood Suites by Hilton Chicago Downtown
3.0 of 5 Hotel   |   40 East Grand Avenue, Chicago, IL 60611 (Near North Side)   |  
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Ranked #37 of 169 Hotels in Chicago
Chicago, Illinois
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
“Excellent family hotel”
5 of 5 stars Reviewed December 30, 2012

This hotel stands out from the numerous other hotels in downtown by offering the most desirable combination of features for family travel: huge suites with full kitchen and private bedroom, a pool (open till 11pm), free breakfast and free internet at very competitive price by Chicago standards. We liked everything about the hotel, but room cleaning service impressed the most. In 3 days that we stayed there I never saw a maid or a cleaning cart on our floor, and yet every evening we found new towels in the bathroom, the beds were made, and the kitchen was tidy. No one banged on our door at 8 am (and even 9 am) offering to clean our room, and there were no sounds of vacuum or anything that would remind of cleaning and disturb our rest. Mystery! The free food offered by the hotel was a good quality, and they served/refilled it to the very last minute of the scheduled time. This hotel is now my favorite for family traveling and I plan on staying there again in the future.
I do wish they added a hot tub to the pool area and introduced adult only hours at the pool later in the evening (like after 8 pm, for example). It would be 10 stars from me in that case.

Room Tip: higher floors offer better views in any direction
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review, January 2, 2013
FrequentTraveler2011,

Thank you for your feedback after your recent stay at our hotel. I was delighted to see that you and your family had an excellent experience while staying at Homewood Suites. It seems like you were all able to take advantage of the amenities in your suite as well as the breakfast and the pool. I appreciate you taking the time to mention the Housekeeping department; I will pass along your compliments to the entire team. We look forward to accommodating you and your family again the next time your travels bring you to Chicago.

Sincerely,

Jason Park
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,595 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (267)
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BC Canada
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 29, 2012

Your reviews on TA helped us in picking this Hotel. 5 guys in Chicago for a sports weekend!!

Location was perfect. Super easy and cheap to catch the CTA (subway) from O'Hare to the Hotel.
Grab the Blue Line to Jackson (Loop) short walk to the Red Line, jump on it and get off a few stops later at the Grand. Just a short block to the Hotel. Arrived Thursday 7pm, CTA was quiet and took us less then an hour to arrive at our Hotel. Returned home Monday 6am and again, less then an hour from when we left our room to when we walked up to the check-in line at the airport.

Concierge desk at the entrance (very helpful with all our questions) take the elevator up to check-in. The 4 nights we spent here we found the breakfast & concierge staff the most pleasant and helpful. The front desk people were okay, at best, but we didn't choose this place based on staff ratings.

1 bedroom suite (2 doubles & sofa-bed) for 3 of us. Plenty of space, sure the sofa-bed was a bit tight, but it's downtown Chicago how big do you expect for the price? Full-size fridge to keep the soft drinks cold (case the wives read this).

Room was very clean, even though we were all guys, I'm a bit picky when it comes to cleanliness. Large closet in the bedroom with plenty of hangars! No problems with dust (my allergies would have complained).

Buffet breakfast every morning, plenty to choose from, re-stocked quickly, lots of seats so even when it's busy and you have to line-up to get in, it moves quickly.

Easy walking distance to all the sites. 1 of us recently had a hip operation and was using a cane to get around, but was still able to handle the short distances.

Location to the CTA was important to us as we wanted easy access to Soldier Field and to Wrigley Field.

Lots and I mean lots of restaurants and bars to choose from, with every price category. Never had so so meal let alone a bad meal the entire time we were there!

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review, January 2, 2013
Rainmark,

Thank you for recently staying with us and for posting a review of Homewood Suites downtown Chicago. I was pleased to see that you and your friends enjoyed your experience while staying with us. I was also glad that you all were able to take advantage of many of the amenities we offer our guests such as the fridge in your suite and the breakfast. We hope you give us the opportunity to create a great experience for you again soon while in town to visit the “Animals” or for any other reason.

Sincerely,

Jason Park
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, Wisconsin
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 28, 2012

Our family stayed at this hotel the first couple of days after Christmas. We selected this hotel primarily because it offered one-bedroom suites for a great value. While having the separation of the bedroom from the rest of the space was nice for our family, it should be noted that the fold-out bed in the living area is very uncomfortable. We also were able to take advantage of the complimentary breakfast and dinner (M-R nights) buffet. This was a very nice option, however during the busy times (which seemed to be most of the time) the buffet area seemed to be extremely understaffed and understocked, making it hugely time consuming and inconvenient to try to dine there. But, for the money, this hotel is really worth it. Great location, good service, adequate rooms, nice views, pool, and free food (if you're willing to be very patient to wait for it).

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review, January 2, 2013
MadCity143,

I want to thank you for sharing the experience of your recent stay with us. I was happy to see that you found Homewood Suites to be a good value. It seems like you and your family we able to take advantage of the breakfast and dinner buffet options that we offer our guests.
We look forward to seeing you again the next time you are in Chicago.

Sincerely,

Jason Park
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bowling Green, Kentucky
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 25, 2012

We came up for a long weekend before Christmas and had to move rooms when we got put in a smoking room with ashes in the sink. We were quickly moved to a non-smoking room and everything was good after that. The staff was quick to respond to every request from towels to ice. The hotel does not have ice machines on the floor as the fridges have icemakers but we were sent a small bag to get started. We also got two bed toppers sent up for the fold-out couch which helped a great deal. Breakfasts were very good with scrambled eggs, turkey sausage links and fried potatoes as well as fruit, cereal, and hot oatmeal. Pastries included bagels, pound cake and some excellent chocolate muffins. Valet attendents were generally quick with getting the car from the garage next door above P.F. Chang's, but one time the car arrived with the CD player running when we had not been listening to it the night before. I complained about that to the doorman. Valets don't need to be messing with the stereo! Easy walk to Michigan Ave. shopping too. The girls loved having Forever 21 so close! Can't beat the location. We'll be back.

Room Tip: Be sure to request north side non-smoking. Less ambulance traffic north of the hotel.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review, December 29, 2012
David T,

Thank you for your review of Homewood Suites downtown Chicago. I was delighted to see that you and your family enjoyed your experience while staying with us. I was glad to see that you took advantage of many of the amenities we offer our guests: especially, the breakfast. It also seems like you and your family found the location of the hotel to be great while staying downtown.

In regards to the CD player running in your car, I have spoken to the valet team to ensure this does not ever happen again to any of our guests. Thank you for your feedback and we look forward to hosting you at the hotel the next time you are in town.

Sincerely,

Jason Park
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 24, 2012 via mobile

Stayed here for the first time the weekend before Christmas. The location was great. Near Michigan Avenue and many restaurants. The doormen were always friendly. A few negatives though. The room was very dusty as if it was only minimally cleaned. The front desk staff was rude on every occasion. I may try the Hilton Garden Inn next time based on this.

Stayed December 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review, December 25, 2012
Ashley H,

Thank you for taking the time to post your thoughts on our hotel. I really do appreciate the feedback about the front desk staff and the condition of your suite. We will discuss the issues with the appropriate departments and go over the standard operating procedures to ensure that this does not happen again. We hope that when your travels bring you back to downtown Chicago, you will give Homewood Suites another opportunity to deliver an excellent experience.

Sincerely,

Jason Park
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 23, 2012

Me and my wife stayed 2 nights for our anniversary. The room was a small suite but very comfortable. Free Wi-Fi, monday thru friday free breakfast and dinner buffets. Lots to do and see. We parked the car and used public tranportation, trying to drive in downtown Chicago is to hectic and expensive for us, totally not worth it! We finally went to the Sky deck of the Willis Tower(formerly Sears Tower) and took pictures and had a very romantic dinner at Mortons Statehouse on State St.,Very Good enjoyable time.

Room Tip: If you want a certain view call early and make a request, it won't hurt we had a wonderful view...
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review, December 25, 2012
Henry R,

Thank you for your feedback after your recent stay at our hotel. I was happy to see that you and your wife enjoyed your anniversary while staying at Homewood Suites. I was glad that you were both able to take advantage of the breakfast and dinner that we offer our guests. I hope you and your wife have many more happy anniversaries and look forward to accommodating you again the next time your travels bring you to Chicago.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
29 reviews 29 reviews
27 hotel reviews
Reviews in 24 cities Reviews in 24 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 20, 2012

Short 1 night stay but we were happy with the location and the room size wasn’t too bad for downtown Chicago. Staff was friendly and helpful and the view from our room was gorgeous. Only downside to note was that the bathroom plumbing is getting a bit old, so the toilet made quite a lot of noise and the bathtub was pretty 70s.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review, December 25, 2012
Gelatomania,

Thank you for recently staying with us and for posting a review of Homewood Suites downtown Chicago. I was delighted to see that you enjoyed your experience at Homewood Suites downtown Chicago. I appreciate you taking the time to mention the friendly and helpful staff; I will pass along your compliments to the entire team. We hope you give us the opportunity to create a great experience for you again soon.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Chicago Downtown

Address: 40 East Grand Avenue, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Business Hotel in Chicago
#32 Family Hotel in Chicago
#47 Romantic Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Chicago Downtown 3*
Number of rooms: 233
Official Description (provided by the hotel):
Your downtown Chicago experience begins here, welcome to the Homewood Suites by Hilton Chicago Downtown. Our location places you within walking distance to the Magnificent Mile, world-class restaurants and the infamous Chicago attractions. Where service is nothing short of extraordinary, the Homewood Suites family will welcome your every request. All of our guests will enjoy the following amenities,•Spacious, Newly Renovated two-room King suite with separate living, sleeping areas and fully equipped kitchens •Complimentary daily hot breakfast buffet •Complimentary Monday through Thursday Dinner Reception, meal with beer, wine and soda •Complimentary high-speed Wireless Internet access throughout the Hotel •Complimentary executive business center with high-speed Internet access •Complimentary cardio-fitness and indoor pool •Complimentary grocery shopping service •Complimentary coffee, tea, hot chocolate or cider all day long in the lobby •24 hour convenience shop •Hilton Honors Points –receive BOTH airline miles and hotel points for every stay with us. ... more   less 
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Also Known As:
Homewood Suites By Hilton Chicago Downtown Hotel Chicago
Homewood Suites Chicago Downtown
Homewood Chicago
Hilton Chicago
Chicago Hilton
Chicago Homewood Suites

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