The hotel is in a great location - right next to Nordstrom and just off of Michigan Ave. The breakfast selection was comparable to a Hampton Inn breakfast, except a hostess seated us and the plates/silverware were not disposable. The room was spacious, and the employees were all friendly and helpful.

Very pleased with our choice. Rooms very nice and spacious.
The breakfast was great. Change menu every day and quite a
nice variety. One of the best hotel breakfast buffets we have had.
Close to all attractions. Everything within walking distance.

From the moment we arrived we have had an amazing time, the staff on reception are excellent and more than helpful to help with an questions us 'first time chicago visitors' had.
The location is perfect and is a 2 min walk from the magnificent mile, a 5 minute walk to state street shops and the navy pier.
The room is a great size with a HUGE bed! and lots of space which im sure is useful for a family trip.
Food is also provided the breakfast buffet has lots of opyion, cooked, fruit option, porridge, juices, pastries, amazing! breakfast is superb! and with the added extra of a dinner buffet mon-thur which we werent aware of was the icing on the cake, tea/coffee/hot choc options are also available 24/7 in the reception, execellent service!
Although this is a holiday i still use the gym and swimming pool, these both over look the city and provide a welcome distraction from exercise and makes the time go faster!
i have no negatives at all for this hotel - none!

I read a lot of tripadvisor reviews about this hotel and was a bit skeptical about all the raves about the customer service. Well now I have experienced this for myself and I have to say that the customer service at this hotel is just amazing. Everyone has an unbelievable can do attitude!

I emailed them and asked for a super quiet room and other amenities and I received them all. I was working in the room and the chair was uncomfortable -- POOF -- A call to guest services and Mr. Jason Park personally brings me an ergonomic chair especially for me. It was probably his own personal chair - that is just how good the service was!!

Need more coffee - yes sir, right away and it magically appears in your room in a flash!

Hungry - breakfast is included and you also get what they call a welcome home snack from 5:00pm to 7:00pm - but what I and the other guests more or less call Dinner. A very nice free buffet with different themes every night. Gourmet Chicago style food - not really, but it was tasty, hot and fresh. The brisket was really good.

You get coffee, tea, popcorn, cider, hot chocolate free in your room, but there is also the same stuff available 24/7 in the lobby - again for free.

Ok, now some details. The rooms were immaculate and all come with a kitchen with huge microwave and refrigerator and a coffee maker. The rooms are large and comfortable with TVs in the living room and bed room.

You get free wireless internet, shampoos etc, etc, etc and you get amazing service from the housekeeping team. I used to hate waiting hours for more towels etc, in this hotel, the stuff you ask for comes right away.

The kitchen is fully stocked with all the pots, pans etc you need.

To be fair, you will wait a long time for the elevators and

The location is fantastic - right near subway stops, magnificent mile, state street and great restaurants. You can walk just about anywhere and if not you can take the subway.

I cannot recommend Homewood Suites enough. Best value you will ever find in any hotel.

A special thanks to the girl from Minnesota (your eyes made me forget your name) - you are the queen of customer service!!

A very special thank you to Starr at the reception - a real Star - her parents named her well. She provided me with outstanding service and was extremely patient with me in giving me directions and answering my questions. She also searched high and low for the huge stapler I needed for my project.

Also a very special thanks to Jason Park - who emailed me back and forth before my stay to ensure me that I will get a quiet room on a high floor, a white board and lots and lots of quiet. Personally bringing me the special chair within 10 minutes of my request was a very special touch.

I loved this hotel and cannot wait to go back