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Homewood Suites by Hilton Chicago Downtown: Traveler Reviews

3.0 of 5
40 East Grand Avenue, Chicago, IL 60611 (Near North Side)
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Homewood Suites by Hilton Chicago Downtown
Ranked #23 of 164 hotels in Chicago
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1,093 reviews from our community

Traveler rating
    696
    304
    68
    13
    12
See reviews for
Families
449
 
Couples
246
 
Solo
72
 
Business
187
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Wexford, Ireland
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
“Ideal Location”
5 of 5 stars Reviewed December 12, 2012 via mobile

We (3 adults) just spent a glorious 'long' weekend (7/11 Dec) at the Homewood Suites. Firstly its in an ideal location, very central. A two min walk to the Magnificent Mile & a 5min walk to Macy's on State street. It's only a block away from Grand cta tube stop on the red line. It was so easy to get here by cta from O'Hare (with just one easy change from blue to red line. The trip back by cab was $40. Our suite on 16th floor was clean, roomy with a full kitchen. Free breakfast & free light evening meal mid week. It cost us about $600 for our 4 night stay - late checkout (15.30) on last day was an added bonus.

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Ask fmkeane about Homewood Suites by Hilton Chicago Downtown
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review
December 14, 2012
Fmkeane,

Thank you for your review of Homewood Suites downtown Chicago. I was pleased to see that you enjoyed your experience while staying with...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Nashville, TN
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
“Great location”
4 of 5 stars Reviewed December 11, 2012

The hotel is in a great location - right next to Nordstrom and just off of Michigan Ave. The breakfast selection was comparable to a Hampton Inn breakfast, except a hostess seated us and the plates/silverware were not disposable. The room was spacious, and the employees were all friendly and helpful.

Room Tip: Rooms start on higher floors, so all have a decent view. Rooms on the East side have a good view of...
See more room tips
  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask TNLaddy about Homewood Suites by Hilton Chicago Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review
December 14, 2012
TNLaddy,

Thank you for taking the time to post your thoughts on our hotel. I was delighted to see that you enjoyed the location of the hotel. I appreciate you taking the time to mention the friendly and helpful employees. If it would not be too much trouble, would you be kind enough to “like” us on facebook? We hope that when your travels bring you back to downtown Chicago, we will remain a top choice for you.

Sincerely,

Jason Park
Guest Experience Manager
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detroit michigan
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
“great hotel, great location”
4 of 5 stars Reviewed December 9, 2012

Very pleased with our choice. Rooms very nice and spacious.
The breakfast was great. Change menu every day and quite a
nice variety. One of the best hotel breakfast buffets we have had.
Close to all attractions. Everything within walking distance.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
See 3 more reviews by delphene for Chicago
Ask delphene about Homewood Suites by Hilton Chicago Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review
December 11, 2012
delphene,

Thank you for your feedback after your recent stay at our hotel. I was pleased to see that you had a great experience at Homewood Suites downtown Chicago. It really seems like you were able to take advantage of many of the amenities we offer our guests and I was glad that you enjoyed the breakfast and dinner. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We look forward to accommodating you again the next time your travels bring you to Chicago.

Sincerely,

Jason Park
Guest Experience Manager
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Birmingham
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Excellent hotel, staff and location!”
5 of 5 stars Reviewed December 7, 2012

From the moment we arrived we have had an amazing time, the staff on reception are excellent and more than helpful to help with an questions us 'first time chicago visitors' had.
The location is perfect and is a 2 min walk from the magnificent mile, a 5 minute walk to state street shops and the navy pier.
The room is a great size with a HUGE bed! and lots of space which im sure is useful for a family trip.
Food is also provided the breakfast buffet has lots of opyion, cooked, fruit option, porridge, juices, pastries, amazing! breakfast is superb! and with the added extra of a dinner buffet mon-thur which we werent aware of was the icing on the cake, tea/coffee/hot choc options are also available 24/7 in the reception, execellent service!
Although this is a holiday i still use the gym and swimming pool, these both over look the city and provide a welcome distraction from exercise and makes the time go faster!
i have no negatives at all for this hotel - none!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask KellyRebecca22 about Homewood Suites by Hilton Chicago Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review
December 11, 2012
KellyRebecca22,

Thank you for recently staying with us and for posting a review of Homewood Suites downtown Chicago. I was delighted to see that you had an excellent experience at our hotel. I was glad that you were able to take advantage of many of the amenities we offer our guests such as the breakfast and dinner. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We hope you give us the opportunity to create a great experience for you again soon.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
tel aviv
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
“Best Customer Service You Will Ever Find”
5 of 5 stars Reviewed December 6, 2012

I read a lot of tripadvisor reviews about this hotel and was a bit skeptical about all the raves about the customer service. Well now I have experienced this for myself and I have to say that the customer service at this hotel is just amazing. Everyone has an unbelievable can do attitude!

I emailed them and asked for a super quiet room and other amenities and I received them all. I was working in the room and the chair was uncomfortable -- POOF -- A call to guest services and Mr. Jason Park personally brings me an ergonomic chair especially for me. It was probably his own personal chair - that is just how good the service was!!

Need more coffee - yes sir, right away and it magically appears in your room in a flash!

Hungry - breakfast is included and you also get what they call a welcome home snack from 5:00pm to 7:00pm - but what I and the other guests more or less call Dinner. A very nice free buffet with different themes every night. Gourmet Chicago style food - not really, but it was tasty, hot and fresh. The brisket was really good.

You get coffee, tea, popcorn, cider, hot chocolate free in your room, but there is also the same stuff available 24/7 in the lobby - again for free.

Ok, now some details. The rooms were immaculate and all come with a kitchen with huge microwave and refrigerator and a coffee maker. The rooms are large and comfortable with TVs in the living room and bed room.

You get free wireless internet, shampoos etc, etc, etc and you get amazing service from the housekeeping team. I used to hate waiting hours for more towels etc, in this hotel, the stuff you ask for comes right away.

The kitchen is fully stocked with all the pots, pans etc you need.

To be fair, you will wait a long time for the elevators and

The location is fantastic - right near subway stops, magnificent mile, state street and great restaurants. You can walk just about anywhere and if not you can take the subway.

I cannot recommend Homewood Suites enough. Best value you will ever find in any hotel.

A special thanks to the girl from Minnesota (your eyes made me forget your name) - you are the queen of customer service!!

A very special thank you to Starr at the reception - a real Star - her parents named her well. She provided me with outstanding service and was extremely patient with me in giving me directions and answering my questions. She also searched high and low for the huge stapler I needed for my project.

Also a very special thanks to Jason Park - who emailed me back and forth before my stay to ensure me that I will get a quiet room on a high floor, a white board and lots and lots of quiet. Personally bringing me the special chair within 10 minutes of my request was a very special touch.

I loved this hotel and cannot wait to go back

Room Tip: ask for a high floor with a nice view.
See more room tips
  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 3 more reviews by Israelitourist t for Chicago
Ask Israelitourist t about Homewood Suites by Hilton Chicago Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review
December 7, 2012
Israelitourist t,

I want to thank you for sharing the experience of your recent stay with us. I was absolutely delighted to see that you loved Homewood Suites downtown Chicago. I remember exactly who you are and would like to say that it was a real pleasure having you as a guest at our hotel. I was glad to see that you enjoyed your experience with everyone you encountered throughout your visit. I appreciate you for taking the time to specifically mention Starr and Emily. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We look forward to seeing you again the next time you are in Chicago.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Chicago Downtown

Also Known As:
Homewood Suites By Hilton Chicago Downtown Hotel Chicago
Homewood Suites By Hilton Chicago Downtown Hotel
Homewood Suites Chicago Downtown
Homewood Suites Chicago
Homewood Chicago
Hilton Chicago
Chicago Hilton
Chicago Homewood Suites
Chicago Homewood
Chicago Homewood Suite
Address: 40 East Grand Avenue, Chicago, IL 60611
Phone Number:
Region: United States > Illinois > Chicago > Near North Side
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotels in Chicago
#28 Family Hotels in Chicago
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Your downtown Chicago experience begins here, welcome to the Homewood Suites by Hilton Chicago Downtown. Our location places you within walking distance to the Magnificent Mile, world-class restaurants and the infamous Chicago attractions. Where service is nothing short of extraordinary, the Homewood Suites family will welcome your every request. All of our guests will enjoy the following amenities,•Spacious, Newly Renovated two-room King suite with separate living, sleeping areas and fully equipped kitchens •Complimentary daily hot breakfast buffet •Complimentary Monday through Thursday Dinner Reception, meal with beer, wine and soda •Complimentary high-speed Wireless Internet access throughout the Hotel •Complimentary executive business center with high-speed Internet access •Complimentary cardio-fitness and indoor pool •Complimentary grocery shopping service •Complimentary coffee, tea, hot chocolate or cider all day long in the lobby •24 hour convenience shop •Hilton Honors Points –receive BOTH airline miles and hotel points for every stay with us. ... more   less 
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