Very pleased with our choice. Rooms very nice and spacious.
The breakfast was great. Change menu every day and quite a
nice variety. One of the best hotel breakfast buffets we have had.
Close to all attractions. Everything within walking distance.

From the moment we arrived we have had an amazing time, the staff on reception are excellent and more than helpful to help with an questions us 'first time chicago visitors' had.
The location is perfect and is a 2 min walk from the magnificent mile, a 5 minute walk to state street shops and the navy pier.
The room is a great size with a HUGE bed! and lots of space which im sure is useful for a family trip.
Food is also provided the breakfast buffet has lots of opyion, cooked, fruit option, porridge, juices, pastries, amazing! breakfast is superb! and with the added extra of a dinner buffet mon-thur which we werent aware of was the icing on the cake, tea/coffee/hot choc options are also available 24/7 in the reception, execellent service!
Although this is a holiday i still use the gym and swimming pool, these both over look the city and provide a welcome distraction from exercise and makes the time go faster!
i have no negatives at all for this hotel - none!

I read a lot of tripadvisor reviews about this hotel and was a bit skeptical about all the raves about the customer service. Well now I have experienced this for myself and I have to say that the customer service at this hotel is just amazing. Everyone has an unbelievable can do attitude!

I emailed them and asked for a super quiet room and other amenities and I received them all. I was working in the room and the chair was uncomfortable -- POOF -- A call to guest services and Mr. Jason Park personally brings me an ergonomic chair especially for me. It was probably his own personal chair - that is just how good the service was!!

Need more coffee - yes sir, right away and it magically appears in your room in a flash!

Hungry - breakfast is included and you also get what they call a welcome home snack from 5:00pm to 7:00pm - but what I and the other guests more or less call Dinner. A very nice free buffet with different themes every night. Gourmet Chicago style food - not really, but it was tasty, hot and fresh. The brisket was really good.

You get coffee, tea, popcorn, cider, hot chocolate free in your room, but there is also the same stuff available 24/7 in the lobby - again for free.

Ok, now some details. The rooms were immaculate and all come with a kitchen with huge microwave and refrigerator and a coffee maker. The rooms are large and comfortable with TVs in the living room and bed room.

You get free wireless internet, shampoos etc, etc, etc and you get amazing service from the housekeeping team. I used to hate waiting hours for more towels etc, in this hotel, the stuff you ask for comes right away.

The kitchen is fully stocked with all the pots, pans etc you need.

To be fair, you will wait a long time for the elevators and

The location is fantastic - right near subway stops, magnificent mile, state street and great restaurants. You can walk just about anywhere and if not you can take the subway.

I cannot recommend Homewood Suites enough. Best value you will ever find in any hotel.

A special thanks to the girl from Minnesota (your eyes made me forget your name) - you are the queen of customer service!!

A very special thank you to Starr at the reception - a real Star - her parents named her well. She provided me with outstanding service and was extremely patient with me in giving me directions and answering my questions. She also searched high and low for the huge stapler I needed for my project.

Also a very special thanks to Jason Park - who emailed me back and forth before my stay to ensure me that I will get a quiet room on a high floor, a white board and lots and lots of quiet. Personally bringing me the special chair within 10 minutes of my request was a very special touch.

I loved this hotel and cannot wait to go back

It's unfortunate that my week long stay had to be tarnished by a few (yes, more than one) bad encounters with people at the front desk.

We booked our rooms through the RSNA (a very large conference) that we attend yearly (11th year for us). We've stayed at the Palmer House and the Hampton Majestic previous to this property. We chose The Homewood Suites because of its location to nearly everything, which is quite perfect.

After reading multiple reviews about this property I waited until I knew that the hotel had the rooming information from the conference, I called the property and was transferred to reservations who couldn't understand why I was requesting a corner suite and a suite nearby for my in-laws, who are from another country. The person from the reservation center transferred me to another person who understood what I was asking but wasn't sure why I was transferred to them and had me call the hotel directly, again. This time I spoke with Marcus who was very helpful and accommodating. He explained the room types to me and stated that he was going to actually hold two rooms for us next to each other, one of which was a corner suite. A few days later my husband called but wasa told he would have to call during regular business hours and ask for someone in the sales department to switch the credit card we had on the rooms. I called back to change the credit card on the reservation from mine, to my mother-in-law's card. I was transferred to the number of a woman in the sales office at the property and had to leave a message, which is did (on Wednesday). I called back right away and asked the gal at the front desk if there was someone else I could speak with. That woman at the front desk was actually able to help me right away so I'm still not sure why we were told to speak with someone during business no
It's in the sales department. So we arrived on Saturday afternoon and were greeted by a grinch. I walked up with my MIL and asked the gentleman at the front desk if he was Marcus, the frown that he had when I walked up actually got even more frowny... A scowl. He said "No" (This was Michael)... Very matter of fact like and what appeared to be anger for me assuming he could be Marcus. Then proceeded to scold me for believing that anyone would have told me what Marcus said when I spoke with him. To make matters worse Michael, then tells us that there we no corner rooms left near another room for my in-laws. After about 10 minutes of back and forth with Michael, he said that he would put us on a higher floor near one another but neither were a corner room. At this point we were just annoyed that he was so grumpy and took whatever. We went to our floor (13) and to our separate rooms, just a couple of doors apart. 3 Days into our trip we went into my in-laws room and discovered that their room was indeed a corner room. At this point I was infuriated but the was nothing I could do about it.

First of all... Michael should greet guests with a smile or less of a scowl. Michael should know which rooms are corners and which are not. If he had done these two things that I assume should be normal protocol for someone in his position, my perception of this property would be much different and our vacation/conference experience would have been less aggravating.

Every time we said something positive about the property to one another we would always end it with... "It's too bad that the front desk is so rude".

Positives:
Absolutely the best location (maybe that's why they get away with a grimacing front desk)
Better than average breakfast
Excellent evening managers reception
Decent pool (although no hot tub)
Very friendly door men and housekeeping
Quiet rooms
Love having a kitchen... Especially with so many grocery type places near by

Negatives:
Impossible to regulate the heat in the room. It's either hot or cold, never comfortable in both the living and bedroom. I have the thermostat on 78 right now just so that the bedroom is warm.
The bed is worn and should be replaced. My husband and I roll into the middle.
No king pillows on the king bed.
When you go to the bathroom you can hear absolutely everything coming from the room next door... Everything.