From the moment we arrived we have had an amazing time, the staff on reception are excellent and more than helpful to help with an questions us 'first time chicago visitors' had.
The location is perfect and is a 2 min walk from the magnificent mile, a 5 minute walk to state street shops and the navy pier.
The room is a great size with a HUGE bed! and lots of space which im sure is useful for a family trip.
Food is also provided the breakfast buffet has lots of opyion, cooked, fruit option, porridge, juices, pastries, amazing! breakfast is superb! and with the added extra of a dinner buffet mon-thur which we werent aware of was the icing on the cake, tea/coffee/hot choc options are also available 24/7 in the reception, execellent service!
Although this is a holiday i still use the gym and swimming pool, these both over look the city and provide a welcome distraction from exercise and makes the time go faster!
i have no negatives at all for this hotel - none!