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“First impressions...” 4 of 5 stars
Review of Homewood Suites by Hilton Chicago Downtown

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Homewood Suites by Hilton Chicago Downtown
3.0 of 5 Hotel   |   40 East Grand Avenue, Chicago, IL 60611 (Near North Side)   |  
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Ranked #32 of 168 hotels in Chicago
Fort Wayne, Indiana
Top Contributor
52 reviews 52 reviews
24 hotel reviews
Reviews in 24 cities Reviews in 24 cities
83 helpful votes 83 helpful votes
“First impressions...”
4 of 5 stars Reviewed November 27, 2012

It's unfortunate that my week long stay had to be tarnished by a few (yes, more than one) bad encounters with people at the front desk.

We booked our rooms through the RSNA (a very large conference) that we attend yearly (11th year for us). We've stayed at the Palmer House and the Hampton Majestic previous to this property. We chose The Homewood Suites because of its location to nearly everything, which is quite perfect.

After reading multiple reviews about this property I waited until I knew that the hotel had the rooming information from the conference, I called the property and was transferred to reservations who couldn't understand why I was requesting a corner suite and a suite nearby for my in-laws, who are from another country. The person from the reservation center transferred me to another person who understood what I was asking but wasn't sure why I was transferred to them and had me call the hotel directly, again. This time I spoke with Marcus who was very helpful and accommodating. He explained the room types to me and stated that he was going to actually hold two rooms for us next to each other, one of which was a corner suite. A few days later my husband called but wasa told he would have to call during regular business hours and ask for someone in the sales department to switch the credit card we had on the rooms. I called back to change the credit card on the reservation from mine, to my mother-in-law's card. I was transferred to the number of a woman in the sales office at the property and had to leave a message, which is did (on Wednesday). I called back right away and asked the gal at the front desk if there was someone else I could speak with. That woman at the front desk was actually able to help me right away so I'm still not sure why we were told to speak with someone during business no
It's in the sales department. So we arrived on Saturday afternoon and were greeted by a grinch. I walked up with my MIL and asked the gentleman at the front desk if he was Marcus, the frown that he had when I walked up actually got even more frowny... A scowl. He said "No" (This was Michael)... Very matter of fact like and what appeared to be anger for me assuming he could be Marcus. Then proceeded to scold me for believing that anyone would have told me what Marcus said when I spoke with him. To make matters worse Michael, then tells us that there we no corner rooms left near another room for my in-laws. After about 10 minutes of back and forth with Michael, he said that he would put us on a higher floor near one another but neither were a corner room. At this point we were just annoyed that he was so grumpy and took whatever. We went to our floor (13) and to our separate rooms, just a couple of doors apart. 3 Days into our trip we went into my in-laws room and discovered that their room was indeed a corner room. At this point I was infuriated but the was nothing I could do about it.

First of all... Michael should greet guests with a smile or less of a scowl. Michael should know which rooms are corners and which are not. If he had done these two things that I assume should be normal protocol for someone in his position, my perception of this property would be much different and our vacation/conference experience would have been less aggravating.

Every time we said something positive about the property to one another we would always end it with... "It's too bad that the front desk is so rude".

Positives:
Absolutely the best location (maybe that's why they get away with a grimacing front desk)
Better than average breakfast
Excellent evening managers reception
Decent pool (although no hot tub)
Very friendly door men and housekeeping
Quiet rooms
Love having a kitchen... Especially with so many grocery type places near by

Negatives:
Impossible to regulate the heat in the room. It's either hot or cold, never comfortable in both the living and bedroom. I have the thermostat on 78 right now just so that the bedroom is warm.
The bed is worn and should be replaced. My husband and I roll into the middle.
No king pillows on the king bed.
When you go to the bathroom you can hear absolutely everything coming from the room next door... Everything.

Room Tip: Request a corner room for extra space.
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review, December 7, 2012
Hlalwine,

Thank you for your review of Homewood Suites downtown Chicago. I would like to start by apologizing for the unfortunate encounter you had while checking in. The issue will be addressed.

However, I was pleased to see that you enjoyed your experience with the breakfast and Manager’s reception. I was also glad that the location was convenient for you and your husband while in town on business. I appreciate you for taking the time to mention the very friendly valet team and housekeeping team. Thank you for your feedback, we hope to host you at the hotel the next time you are in town.

Sincerely,

Jason Park
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (252)
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MI
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 25, 2012

Had a wonderful weekend .. The valet parking was great and breakfast was perfect for all the busy days we had. Rooms were clean and well serviced .Thanks for a great experience... Did not use pool but seemed small. Bonus fridge in room and tea in lobby.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review, December 5, 2012
Susbal,

Thank you for taking the time to post your thoughts on our hotel. I was delighted to see that you had a great experience while being our guest at Homewood Suites. I was also pleased to see that you were able to take advantage of many of the amenities we offer such as the breakfast and refrigerator in your suite. We hope that when your travels bring you back to downtown Chicago, we will remain a top choice for you.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
De Pere, WI
Senior Contributor
49 reviews 49 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 24, 2012

Spent Thanksgiving here with the family. There were pros and cons to our stay -- with the pros winning the day. The door men were very helpful. The workout facility was clean and adequate, but the pool with small and offered no whirlpool. Our suit was clean and spacious. The kitchen was nice, even offered some cookware. One problem is the frig was very noisy! The hotel is well situated. You really can get a good taste of Chicago will staying here. Make sure you try Joe's Seafood and P.F. Chang's. Go to Sable if you want an upscale drink experience.

Room Tip: Check out Joe's Seafood for dinner and then Sable for a drink.
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review, November 25, 2012
Emerging!,

Thank you for your feedback after your recent stay at our hotel. I was happy to see that Homewood Suites was a great place for you and your family to celebrate Thanksgiving. I was also pleased to see that you and your family enjoyed your spacious suite and the amenities we provide. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We look forward to accommodating you again the next time your travels bring you to Chicago.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 23, 2012

We were looking for a getaway for the Thanksgiving Holiday from Texas. I have family in Chicago but don't like to stay in the suburbs because driving to the city is Ridiculous!!!! I am very picky of where I stay and the cleanliness of my room.

I searched Tripadvisor but everything was so expensive. Then I came across the Homewood Suites. The price was a deal and it included valet parking!!!! Those who know Chicago, you can't find overnight parking for Under $40 a night.

I was a little concerned because the rooms seemed to be under priced for that area, but I took a chance. We arrived to a clean king 1 Bedroom suite. The room was a little smaller than other 1 bedrooms i have stayed in. The king bed was comfortable, but the kids needed more padding on there pullout sofa bed. We asked for another padded sheet and the kids slept like babies all night.

I would stay here again!!!!

Warning!!! iPhone GPS Does Not Work In Downtown Chicago!!!! The first day I went the wrong way and ended up at Navy Pier.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review, November 25, 2012
AVBEARS17,

Thank you for recently staying with us over the Thanksgiving Holiday and for posting a review of Homewood Suites downtown Chicago. I was happy to see that you and your family had a great experience while staying with us. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We hope you give us the opportunity to create a great experience for you again soon.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Troy, Michigan
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 23, 2012 via mobile

Very nice staff and hardworkers too. Thank uou guadalupe and the rest of the staff. But dear hilton, please charge me $20 mote per night and do some much needed renovating!!!

Rooms were a bit worn out. Oh and add a movie rental service please.

Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review, November 25, 2012
FamilyMan70,

I want to thank you for sharing the experience of your recent stay with us over the Thanksgiving Holiday. I appreciate you for taking the time to mention the very nice and hardworking staff. I can happily say that we are looking forward to a renovation in the near future. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We look forward to seeing you again the next time you are in Chicago.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Sewickley, Pennsylvania
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 22, 2012

This is a good hotel, with kind staff, good suites and a great breakfast. However, with its reception on the 6th floor, there is inevitably an increased demand for elevators, but there are only two; so expect some significant delays at busy times! Small swimming pool on 19th floor is a real bonus.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review, November 23, 2012
Peter W,

Thank you for your review of Homewood Suites downtown Chicago. I was happy to see that you enjoyed your suite and the hotel during your stay with us. It seems like you were able to take advantage of many of the amenities we offer our guests such as the breakfast and pool. Thank you for your feedback and we look forward to hosting you at the hotel the next time you are in town.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Agawam, Massachusetts
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 19, 2012

I decided to try Homewood Suites for the couple of days in Chicago that I was staying after a business trip and was so glad I did! The hotel is conveniently located to shopping, Millenium Park, Bloomingdale's and lots of other shopping, wonderful restaurants - expensive as well as family-priced. I went on 3 walking tours in the city and was able to walk to the tour meeting area for each one. In fact, the only time I needed a cab was to return to the airport. The hotel serves breakfast and during the week, dinner with beer and wine, all included in the very reasonable price. The staff was very friendly and helpful and the business center was among the best I've used. My tub drained a little slowly, but I've experienced that in $300-a-night rooms while on the road. I highly recommend it when you're looking for clean, convenient, quiet and best of all, reasonably priced!

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review, November 20, 2012
Mary W,

Thank you for taking the time to post your thoughts on our hotel. I was pleased to see that you were able to take advantage of many of the amenities we offer our guests such as breakfast and dinner. I appreciate you taking the time to mention the friendly and helpful staff and for recommending our hotel. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We hope that when your travels bring you back to downtown Chicago, we will remain a top choice for you.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Homewood Suites by Hilton Chicago Downtown

Address: 40 East Grand Avenue, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Business Hotel in Chicago
#28 Family Hotel in Chicago
#30 Romantic Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Chicago Downtown 3*
Official Description (provided by the hotel):
Your downtown Chicago experience begins here, welcome to the Homewood Suites by Hilton Chicago Downtown. Our location places you within walking distance to the Magnificent Mile, world-class restaurants and the infamous Chicago attractions. Where service is nothing short of extraordinary, the Homewood Suites family will welcome your every request. All of our guests will enjoy the following amenities,•Spacious, Newly Renovated two-room King suite with separate living, sleeping areas and fully equipped kitchens •Complimentary daily hot breakfast buffet •Complimentary Monday through Thursday Dinner Reception, meal with beer, wine and soda •Complimentary high-speed Wireless Internet access throughout the Hotel •Complimentary executive business center with high-speed Internet access •Complimentary cardio-fitness and indoor pool •Complimentary grocery shopping service •Complimentary coffee, tea, hot chocolate or cider all day long in the lobby •24 hour convenience shop •Hilton Honors Points –receive BOTH airline miles and hotel points for every stay with us. ... more   less 
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Also Known As:
Homewood Suites By Hilton Chicago Downtown Hotel Chicago
Homewood Suites Chicago Downtown
Homewood Chicago
Hilton Chicago
Chicago Hilton
Chicago Homewood Suites

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