I live in the burbs but was going downtown for Lasik surgery and was by myself. I wanted the convenience of being able to cab it to the hospital and back to my room to sleep through the worst part and return to the dr's office the following morning before heading back home. Since check in wasn't until 4 PM I was concerned about being able to arrive early as my surgery was scheduled for 1 PM. I booked through the on-line reservation and added a note for early arrival. I also called their customer service number to confirm if an early arrival would be ok. They recommended that I call the morning of my arrival. So I called that morning, and Lorena was very pleasant and said that my note for an early arrive was highlighted and they were expecting me. I booked the room with the parking package. I pulled up to valet parking around noon and Noah greeted me with a warm hello and a smile. He gave me the ticket for my car, wrote down the extension to call when I was ready to leave, and said the car would be available in 10 minutes. He told me that the front desk was on the 6th floor... and have a great day. Very pleasant. I proceeded to check in on the 6th floor, where I was greeted with another warm hello by Starr. She knew I was there under special circumstances and told me that anything I needed, just give a call and they would have someone bring it up for me - even though this is not a "room service" hotel. Check in took all of 5 minutes - if that - and they were absolutely wonderful. I was in my room on the 14th floor within minutes and was very pleasantly surprised by the accommodations. It was a two room suite that was the perfect size. Everything was updated from the TVs to the granite counter tops & ledges, to the duvet on the bed - which, by the way, was more comfortable than I even expected! Everything was exceptionally clean. They even threw in a bag of microwave popcorn (a plus for me since I didn't want to go anywhere). Off I went to my scheduled appt and it was so close that I was able to walk and didn't need the cab. Talk about convenience of the location... It's close and in walking distance to shopping and restaurants. When I returned, I was welcomed back with warm hellos and a quiet room. I was not disturbed by outside noises at all and was very comfortable for the rest of my stay. The morning buffet was perfect and had quite a selection and variety for everyone. When I was ready to leave, I called the number that Noah gave me and went down about 5 minutes later... my car was just pulling up. I would come back here in a heartbeat - thank you all for taking the extra minute to read my special request and for making my stay that much more comfortable and hassle-free.