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“Good hotel for those with allergies....” 5 of 5 stars
Review of Homewood Suites by Hilton Chicago Downtown

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Homewood Suites by Hilton Chicago Downtown
3.0 of 5 Hotel   |   40 East Grand Avenue, Chicago, IL 60611 (Near North Side)   |  
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Ranked #58 of 177 Hotels in Chicago
Certificate of Excellence 2014
Bloomington, Indiana
Top Contributor
65 reviews 65 reviews
12 hotel reviews
Reviews in 27 cities Reviews in 27 cities
21 helpful votes 21 helpful votes
“Good hotel for those with allergies....”
5 of 5 stars Reviewed August 4, 2011

Having many allergies I check the room vents in hotels for dust and dirt. Most hotel room vents are at least dusty, some dirtier than others obviously which brings us to the Homewood Suites downtown Chicago. The vents were pristine, clean as the day they were installed, maybe cleaner. Add the hot breakfast and dinner, terrific location-easy bus or train to any Chicago event-, the top floor pool and workout facility with the incredible view and the extreme friendliness and effort of the staff, it's an excellent choice for anyone staying downtown.

Room Tip: I asked at the desk for a quiet room and got exactly that.
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  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHSRoger, General Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review, August 14, 2011
Thank you for sharing your experiences and will be sure to pass on the positive feedback to our Housekeeping team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,773 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (303)
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Johannesburg, South Africa
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 4, 2011

I stayed at this hotel because most of my usual choices were fully booked for the dates that I was in Chicago. I was pleasantly surprised. This is a good hotel for exploring Chicago. It is close to the main attractions. It is also good value for money. The staff was friendly and helpful and made me feel at home. The breakfasts were also great - made it worthwhile to get up in the morning for them.
My only gripe is that I got a room with a view of the parking lot. But I guess that is what you get for making last minute reservations!
I will definately have this hotel in my list of potential Chicago hotels.

  • Stayed July 2011, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHSRoger, General Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review, August 14, 2011
Thank you for your feedback and we appreciate your business. Sorry about the view on your next visit request a room facing South nice view of the city.
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Albuquerque, New Mexico
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed August 3, 2011

We spent five nights here at the end of July. We had a one-bedroom king suite with a pull-out sofa. The comfortable room was large and spacious. The refrigerator was full-size and we had a working stove top. Unfortunately, our room was next to the elevator and our Chicago view was of the parking garage across from us. Still we got a good deal on the rates and the parking was only a dollar extra.

The breakfast was ample and delicious. For us, it was difficult to eat in their extremely crowded breakfast room as there were few tables that could accommodate a family of five. Fortunately they had take out containers which we would fill and take up to our room.

We took advantage of the evening reception only once, but it was wonderful. They served pulled barbecue pork sandwiches with green beans. The menu posted on our refrigerator listed other quite substantial meals. On Monday through Thursday one could easily dine at the hotel. However, when you are in Chicago with all of those good restaurants within easy walking distance . . . .

Some restaurants that weren't too far from the hotel that have been our favorites include, Star of Siam, Giordanos, Ed Deboviks. Shopping is also quite close as is an el station.

They have a wonderful fitness center. You can work out on an elliptical machine, a treadmill, a bicycle or with weights while looking from the sixteenth floor onto the Chicago skyline. The pool is located next to the fitness center.

The staff was always extremely friendly, welcoming us back each time we returned to the hotel.

The only difficulty we had was when we made reservations. My husband called when he saw some great rates but was reluctant to prepurchase the package until we had finalized our plans. We weren't sure if we would arrive in Chicago on a Tuesday or a Wednesday. The reservatiion clerk with whon my husband spoke told him he could hold the rate for a few days. My husband took his name, but unfortunately when he called a couple of days later, they denied him that rate. After my husband spoke with a manager, the reinstated it, but it took a few phone calls.

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHSRoger, General Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review, August 3, 2011
Thank you for sharing your experiences and choosing the Homewood Suites by Hilton, we do appreciate your business. I am interested in hearing more about your reservation experience feel free to contact me directly. I look forward to your continued loyalty and wish you a great summer.
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Asheville, North Carolina
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 2, 2011

What this hotel lacks in elegance and class it makes up for in comfort and convenience. Great for families who want a full kitchen and fridge along with separate bedroom with privacy door and pull out sofa for the little ones. Breakfast is included as is an evening appetizer and cocktail reception. Check-in was flawless with car valet and bellman. Upon checkout, there seem to be mass chaos in that area. Since there is no concierge thehelpful front desk staff must answer endless questions from tourists about what to do and how to get there. If you have a simple question- call from your room instead. If you need change, get it somewhere else in town. Great place to stay- will return again.

Room Tip: Hilton Honors partner.
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  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHSRoger, General Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review, August 3, 2011
Thank you for sharing you experience while stay with us. I agree this time of year we get many questions of things to explore from our vacationing families. We do look forward to your next visit enjoy the rest of summer.
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Islip Terrace, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 2, 2011

This was our first trip to Chicago. The reservations were made by Kristy, who made our stay something to remember. Our room was clean, spacious and had a spectacular view of downtown Chicago...the Chicago Tribune,Trump's building,etc.The breakfast "feast" each morning offered a delicious variety for everyone's palate!!! We enjoyed the free wine and beer from 5-7 pm on Monday night. The hotel was well within walking distance to many of Chicago's attractions and buses seem to be running all the time for those who would rather sit back and relax...
Thanks Kristy for answering all our questions,giving directions, and welcoming us to Chicago!!! We'll be back :)

Room Tip: Ask questions
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  • Stayed July 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHSRoger, General Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review, August 3, 2011
We appreciate your high recommendations and the positive feedback about Kristy she is fantastic.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin
Top Contributor
129 reviews 129 reviews
32 hotel reviews
Reviews in 62 cities Reviews in 62 cities
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed August 2, 2011

We stayed here for one night while seeing some local museums with my parents. I booked our hotel room with a rate of $129 and one room at a rate of $149 which included parking. A few days before we left I checked the website and found that the rate had lowered to $99 a night and $124 a night with parking. I immediately called and they were very helpful in changing the rates.

The hotel was in a nice location with great views. We requested a high floor and stayed on the top. The kids loved it! They were amazed with all the lights and got very excited when we saw 9 squad cars going lights and sirens somewhere ( where we come from that is more than is on duty for our county department at one time).

Check in was a very smooth process and the doormen were extremely friendly! We stayed on a Thursday night so we had a complimentary dinner which we had planned to eat since it was the week with below zero temps. We got down there to find hot dogs and an assortment of other things (it was a game day feast, the Packers were playing the Bears Saturday). My 3 children and I all hate hotdogs but we found enough other stuff to fill up on.

The rooms were great and very comfortable. The floor to ceiling windows were very nice to open at night and view the skyline. We didn't use any appliances in the room other than the fridge and microwave.

We did use the pool twice that evening and had it to ourselves both times. Great views as this was on the top floor as well and and had 3 walls of windows. Very cool!

The next morning we had breakfast before leaving and it was great! If you can't fill up on the breakfast here there is something wrong! Check out was fast and easy and the doormen were again very friendly on the way out.

We will be coming back down in the winter again to see some other museums and hope to stay here 2 nights next time. We will absolutely be back!

Room Tip: Check the hotels rates periodically to see if they have a lower rate
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  • Stayed January 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHSRoger, General Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review, August 3, 2011
We appreciate your feedback and look forward to your next visit hopefully for 2 nights.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grosse Pointe Woods, Michigan
1 review
4 of 5 stars Reviewed August 1, 2011

Stayed for two nights at Homewood Suites and would recommend it. Very comfortable room with separate sitting area, two TVs, nice large bathroom. Very clean and quiet. Free breakfast provided a wide variety of things to eat, and Connie, who works in the dining room, was cheerful and helpful to everyone who came for breakfast. Doormen were helpful and welcoming. Easy walk to Millennium Park, Navy Pier, and stores on Magnificent Mile. Plenty of good restaurants in surrounding blocks.

Room Tip: Take advantage of the parking special -- $1 if room is pre-paid.
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  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHSRoger, General Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review, August 2, 2011
We appreciate the praise of our team members especially for Connie. Thank you for providing your feedback and we look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Chicago Downtown

Address: 40 East Grand Avenue, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#33 Business Hotel in Chicago
#40 Romantic Hotel in Chicago
#50 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Chicago Downtown 3*
Number of rooms: 233
Official Description (provided by the hotel):
Your downtown Chicago experience begins here, welcome to the Homewood Suites by Hilton Chicago Downtown. Our location places you within walking distance to the Magnificent Mile, world-class restaurants and the infamous Chicago attractions. Where service is nothing short of extraordinary, the Homewood Suites family will welcome your every request. All of our guests will enjoy the following amenities,•Spacious, Newly Renovated two-room King suite with separate living, sleeping areas and fully equipped kitchens •Complimentary daily hot breakfast buffet •Complimentary Monday through Thursday Dinner Reception, meal with beer, wine and soda •Complimentary high-speed Wireless Internet access throughout the Hotel •Complimentary executive business center with high-speed Internet access •Complimentary cardio-fitness and indoor pool •Complimentary grocery shopping service •Complimentary coffee, tea, hot chocolate or cider all day long in the lobby •24 hour convenience shop •Hilton Honors Points –receive BOTH airline miles and hotel points for every stay with us. ... more   less 
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Also Known As:
Homewood Suites By Hilton Chicago Downtown Hotel Chicago
Homewood Suites Chicago Downtown
Homewood Chicago
Hilton Chicago
Chicago Hilton
Chicago Homewood Suites

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