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Homewood Suites by Hilton Chicago Downtown Reviews

3.0 of 5
40 East Grand Avenue, Chicago, IL 60611
Hotel amenities
Special offer
$20.12 Summer Parking
Homewood Suites by Hilton Chicago Downtown
Ranked #19 of 167 hotels in Chicago
4.5 of 5 stars 796 Reviews
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796 reviews from our community

What travelers say about this hotel
  • Navy pier(35)
  • Red line(28)
  • Great location(26)
  • Very good(24)
  • Magnificent mile(22)
  • Friendly and helpful(21)
  • Free breakfast(19)
  • Very nice(15)
  • Michigan avenue(15)
  • Dining room(12)
Traveler rating
    530
    203
    45
    9
    9
Only show reviews for Family (323) | Couples (199) | Business (134)
Date Rating
Boston, Massachusetts
1 review
“Overall Great Customer Service”
5 of 5 stars Reviewed May 15, 2012 NEW

From the Valet to Check In to Connie's smiling face in the morning. I really enjoy staying here. I am in Chicago mostly for business but it's the comfort of home that I feel with all the friendly staff. Also a BIG thank you to Kyle M and Kyle K who took care of my reservations.

  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Vet26 about Homewood Suites by Hilton Chicago Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iowa City, Iowa
Senior Contributor
24 reviews 24 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Great Value!”
5 of 5 stars Reviewed May 14, 2012 NEW
1
person found this review helpful

We spent 3 nights at the Homewood Suites hotel! Check in was a breeze, we booked online and everything was pre-paid so i'm sure that made a difference! The valet was great, very helpful, and timely each time we needed to get our car out! You can get your car out as many times as you would like during your stay. They are renovating the pool right now, but the Hilton Garden pool is available for use and it's a 1/2 block away. We never went to go check it out, but i'm sure if you have children it's something to consider. I think they said it was going to be done by June. The location of this hotel is GREAT! It's very close to Mag Mile, museums, and a million other things can be easily walked to by this location. The atmosphere was very quiet! Our room was great, we had 4 adults staying in this room, and it didn't feel over-croweded at all! We used the pull out couch and there were extra linens in the closet so we had everything we needed. They have bath soaps from Neutrogena and Bath, and Body Works, also have plenty of dishes and glasses in the cupboards to use for snacking! We used their breakfast 2 mornings, they had someone seating you which helped move people in and out, and it was also nice so you knew no one was going to steal your table when you got up! Their breakfast buffett included, eggs, bacon, sausage, fresh waffles, pieces of fruit, cereal, bagels and toast, and juice. We had a great stay at Homewood Suites, I would definately stay at this one again, and I might just start making that our hotel to stay at where ever we travel!

Room Tip: The lobby is on the 6th floor, also where the breakfast area is, to avoid heavy elevator traffic in...
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  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 11 more reviews by Enckellen for Chicago
Ask Enckellen about Homewood Suites by Hilton Chicago Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Awesome service, great room, we would stay there again.”
5 of 5 stars Reviewed May 13, 2012 NEW

We were there Mother's Day weekend and I'm so glad we stayed at Homewood Suites. The staff was very attentive and friendly. The linens on the bed were quality, I'm going to find out where they order them and buy some for at home. Room was very clean and quiet. Perfect!

  • Stayed May 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Ontheroadagainbaby about Homewood Suites by Hilton Chicago Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Clean and convenient location”
4 of 5 stars Reviewed May 11, 2012 NEW

We enjoyed a quiet, pleasant stay at Homewood Suites, which is conveniently located off Mag Mile, directly across from Nordstorm and an easy walk from the two big museums. Breakfast was fine, nothing special, but a nice bonus for family members who wake at staggered hours; there was the option of carrying out a tray. Staff throughout the hotel were consistently pleasant and friendly. Elevators (only 2) were slow at times.
The sofa bed was the one disappointment. I had read another reviewer who commented on a lumpy mattress, but then also read reply from the hotel, that they were in the process of replacing and upgrading the sub-standard matresses. No one expects the sofa bed to be as comfortable as the main bed(s), but a family-focused suite-style hotel must surely be aware that the sofa bed is likely to be regularly used.

  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask McGillparent about Homewood Suites by Hilton Chicago Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review
May 14, 2012
McGillparent,

Thank you for your review. I was pleased to see that you enjoyed your stay with us. I was glad the hotel was conveniently located for you. Thank you for taking the time to mention the friendly and pleasant staff; we take great pride in that.

Sincerely,

Jason Park
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Best Homewood Suites I've ever stayed at.”
5 of 5 stars Reviewed May 10, 2012 NEW

Great location, close to good eats, convenient to the subway, everyone is friendly, and the wifi isn't slow. That is all you need to know.

  • Stayed May 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Avery H about Homewood Suites by Hilton Chicago Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review
May 11, 2012
Avery H,

Thank you for your review of Homewood Suites Downtown Chicago. I was glad to see that the hotel was in a convenient location for you. Thank you for taking the time to mention the friendly staff at the Homewood Suites, we take great pride in being friendly and helpful. I look forward to seeing you again the next time you are in Chicago.

Sincerely,

Jason Park
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Olathe, Kansas
Top Contributor
61 reviews 61 reviews
Reviews in 20 cities Reviews in 20 cities
21 helpful votes 21 helpful votes
“Great Downtown Location next to Red Line”
5 of 5 stars Reviewed May 9, 2012
1
person found this review helpful

I have stayed at this Homewood Suites multiple times on pleasure vacations and this time was four nights on business. This hotel is within one block of the Red Line. The morning breakfast is great as is the evening social (dinner) Monday through Thursday, which includes wine and beer. The room was clean and came with free internet access. The "Market Shop" was reasonably priced and the business center was a great work location. All interactions with staff was pleasant and met expectations. The front door staff consistently opened the door upon arrival or departure and if I needed a cab, they were in the street flagging one down. No complaints. I highly recommend this location.

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 3 more reviews by QuietmanTravels for Chicago
Ask QuietmanTravels about Homewood Suites by Hilton Chicago Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review
May 11, 2012
QuietmanTravels,

Thank you for your review of Homewood Suites Downtown Chicago. I was pleased to see that you enjoyed the complimentary breakfast, dinner, and other amenities we offer. I was glad to see the hotel was in a convenient location for you during your stay. Thank you for being such a frequent guest of Homewood Suites. I look forward to seeing you again the next time you are in Chicago.

Sincerely,

Jason Park
Guest Experience Manager
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Additional Information about Homewood Suites by Hilton Chicago Downtown

  • Homewood Suites Chicago Downtown
  • Homewood Suites Chicago
  • Homewood Chicago
  • Hilton Chicago
  • Chicago Hilton
  • Chicago Homewood Suites
  • Chicago Homewood
  • Chicago Homewood Suite
Address: 40 East Grand Avenue, Chicago, IL 60611
Price Range: $$

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