When all is said and done, this is an unremarkable hotel in a decent location that has comfortable beds, friendly check in / lounge / housekeeping staff, but despite these positives, I really did not enjoy my stay.
Although everything I dealt with isn't likely to happen with everyone else, it was just too many "little" things that weren't up to par. Ice machines not working, no lamp on the desk, air conditioning that's not very good, the chair and the carpet don't get along, abysmal internet (I hear it is being upgraded....finally). First time ever I've been in a concierge lounge where they had burnt food (improperly prepared cheese sauce according to them). Do they bring more out? No...just leave the burnt stuff.
This probably isn't the worst hotel in Chicago, but I don't think they yet deserve to hang a Marriott sign above them (my opinion) and I would certainly expect there are a lot better places to stay. I would have checked out of this one if I could have, but the city was full. Although my issues have been dealt with, I'm certainly not prepared to repeat the experience. Quite honestly, I hated this hotel. Read my other reviews, you'll see I certainly don't say that very much!
- Official Description (provided by the hotel):
- The crown jewel of the Marina City complex in River North, right on the Chicago River - Hotel Chicago, Autograph Collection is steps from The House of Blues. Featuring stylish, rooms with floor-to-ceiling windows, you'll soak in all the magic the city of Chicago has to offer. The Magnificent Mile, Merchandise Mart, Art Institute, Millennium Park, Theater District, and of course State Street's nightlife are all within walking distance. All 354 rooms and suites offer plush comforts amenities include Presidential double pillow top mattresses and 370 thread-count Egyptian cotton linens. All guestrooms feature 42-inch high definition TVs, working desk, fully stocked minibars, and floor to ceiling windows with views of the Chicago River or City. ... more less
- Reservation Options:
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- Also Known As:
- Hotel Sax Chicago