The customer service at this hotel is amazing! They were ready to accomodate you with whatever you needed. The valet was prompt and gracious and the front desk staff was accommodating. I am giving this hotel a 4 star rating instead of a 5 star rating because of the rooms. Everything was very clean, and the lobby was very, very nice. However, the rooms were not updated. I know they are doing renovations, so they are working on this, but I didn't stay in a renovated room. With updates, this would be a 5 star hotel, hands down.
- Official Description (provided by the hotel):
- The crown jewel of the Marina City complex in River North, right on the Chicago River - Hotel Chicago, Autograph Collection is steps from The House of Blues. Featuring stylish, rooms with floor-to-ceiling windows, you'll soak in all the magic the city of Chicago has to offer. The Magnificent Mile, Merchandise Mart, Art Institute, Millennium Park, Theater District, and of course State Street's nightlife are all within walking distance. All 354 rooms and suites offer plush comforts amenities include Presidential double pillow top mattresses and 370 thread-count Egyptian cotton linens. All guestrooms feature 42-inch high definition TVs, working desk, fully stocked minibars, and floor to ceiling windows with views of the Chicago River or City. ... more less
- Reservation Options:
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- Also Known As:
- Hotel Sax Chicago