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“Most Enjoyable Night Can't Wait To Return” 5 of 5 stars
Review of Hotel Chicago Downtown, Autograph Collection

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Hotel Chicago Downtown, Autograph Collection
4.0 of 5 Hotel   |   333 North Dearborn Street, State and Dearborn, Chicago, IL 60654 (Formerly Hotel Sax Chicago)   |  
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Ranked #94 of 174 Hotels in Chicago
Elk Grove Village, Illinois
1 review
“Most Enjoyable Night Can't Wait To Return”
5 of 5 stars Reviewed 3 days ago NEW

My wife and I were looking for a little weekend getaway. We have stayed at many downtown hotels to enjoy the city. This was our first time at the Hotel Chicago and was our best night ever. The staff was extremely helpful and accommodating. They were constantly apologizing for the “remolding construction”. We were unable to tell any renovations were going on as the hotel was so clean and so efficient. They recommended great restaurants and things to do. Our room gave us a great view and the hotel was within walking distance of attractions and we found the location to be perfect for a night downtown. I will have my clients and friends stay there from now on.

Green Features: staff was so helpful and Knowledgeable about the city.
  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review, 2 days ago
Don L,
We agree that Hotel Chicago is the perfect spot for a getaway: luxury combined with a location which boasts Chicago’s best eateries and shopping. We’re thankful for your understanding during this time of remodeling and look forward to showing you our transformation. It will be worth the wait! Because of Chicago’s many ventures, we’re glad our hotel team could offer good recommendations of what to see and do. Thank you for choosing Hotel Chicago to be a part of your stay in the city; we can’t wait to have you back!
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319 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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Illinois
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed at this hotel for 3 nights and loved it. The staff was extraordinarily friendly and attentive. The hotel is in the throes of a multi-million dollar renovation. The lobby is not attractive at this time, but there are several large depictions of what the new lobby/lounge will look like. The location of this hotel is very convenient; just a short walk to the loop and not far from great shopping on the miracle mile. The rooms are nice size with great beds and our room had an enormous bathroom. I am hoping the new plans include opening a restaurant for breakfast and lunch. We walked across to the Westin for our breakfast. Also, for the next couple of weeks Bin 36 is attached to the hotel, but the restaurant is moving to a new location in the Loop. Hopefully the space will be used for another full service restaurant. My only complaint is the poor selection of TV channels offered in room. However, I stayed one night in a different high end hotel and experienced the same selection of TV channels, which I am quite sure was not the selection offered last year. Maybe there is some hotel cable package that is popular at this time, but it is really not very good.

  • Stayed December 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review, 3 days ago
AnneBoelyn,
Hotel Chicago loves its guests and we’re always glad to hear when guests love it too! Our hotel team enjoys being welcoming as it is a pleasure to have each guest! Magnificent Mile is one of our favorite destinations and we’re glad our location made your ventures more convenient. Thank you for your feedback about our dining options. BIN36 is a wonderful choice and surrounding eateries have delicious offerings as well. Thank you too for your feedback about our channel selection. We are taking it into consideration as we strive for each guest to have an exceptional stay. We hope you’ll be returning to Chicago and that we’ll see you again!
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Atlanta, GA
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed 4 days ago NEW

The front desk staff was very accommodating and even though I traveled alone, I was provided a HUGE room with two double beds! The location was perfectly located near the holiday market and shopping. There was renovation occurring, however, there was no noise or any inconvenience at all. Due to this, I received an exceptional hotel rate so it was an overall fabulous deal and trip.

Room Tip: Book a room with two doubles!
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  • Stayed December 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review, 3 days ago
stowler,
Hotel Chicago aims to please, and we’re thrilled you had an exceptional stay! We agree our location is a highlight, the holiday market being one of the many great things to do in Chicago. We’re glad our current renovations did not disturb your stay and look forward to having you back and showing you our luxurious new look!
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Sayville, New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Location and overall hotel experience was great. Just be careful originally when we checked in we were assigned a room on 6, the room looked like a cheap motel room you'd find with the bathroom sink outside of the bathroom and the room sectioned off by cheap lattice work. The room was finishing up some renovations so they moved us up to 7 or 8. This room was spacious and had a large bathroom.

  • Stayed November 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review, 4 days ago
gmNY32,
We hope your time in Chicago was a great experience and thank you for choosing Hotel Chicago to be part of your getaway. We appreciate your understanding during our renovations are glad we could accommodate you with a room which fit your needs. It was a pleasure to have you as our guest and we hope the next time you are looking for location and luxury, you will look to Hotel Chicago.
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Washington DC, District of Columbia
Top Contributor
286 reviews 286 reviews
29 hotel reviews
Reviews in 63 cities Reviews in 63 cities
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is undergoing renovation so everyone must deal with noise and construction smells. Considering every guest is inconvenienced by this you would think that the hotel might offer an amenity like free in room wifi. The evening door service was way superior than the daytime. The front desk was also very good. Housekeeping was very late to clean.
The location is fantastic.

  • Stayed December 2014, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review, 1 week ago
SeatOfMyPntsTravelr,
Thank you for being a guest of Hotel Chicago; it was a pleasure to have you. Our location is a highlight of our hotel, and we’re glad it made your stay more enjoyable. Our lobby renovation promises to raise the bar on luxury, yet we apologize for the interruption the remodel caused you. We are also taking your feedback about the Wi-Fi seriously as we strive to provide each guest with an exceptional stay. We appreciate your kind words about our front desk team and evening door service. Your kind words will be passed along. We’d love to have you back again, and look forward to showing you our new look!
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Milwaukee, WIscons
Top Contributor
59 reviews 59 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel was chosen for me so I was unaware of what to expect. The room was spacious and beautifully decorated. I had the best night sleep in a long time. The staff was attentive and informative. The hotel is currently being renovated and I look forward to returning to see the outcome. It was close to State Street Shopping and we even walked to Michigan Avenue.

Room Tip: Ask for a room not facing the Iconic Parking Structure (remember the Bob Newhart Show) unless of cou...
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  • Stayed December 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review, 1 week ago
Strength2Jan,
Hotel Chicago loves to provide guests with that “best night’s sleep,” and we’re glad you were rested for your State Street shopping. We offer lux décor so our guests can enjoy their getaway in the best possible way. It was a pleasure to have you as our guest, and we’re glad our location was a highlight of your stay. The next time you need a restful night’s sleep, with shopping out your door, look no further than Hotel Chicago. We’d love to have you back!
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Atlanta
Top Contributor
93 reviews 93 reviews
92 hotel reviews
Reviews in 78 cities Reviews in 78 cities
276 helpful votes 276 helpful votes
2 of 5 stars Reviewed 1 week ago

Let's start with the good: This hotel is gorgeous. Even under renovation, it is a midcentury gem. I was upgraded to a suite (thank you, hotel staff) which had a view of the iconic Chicago Theatre sign. Despite being in the middle of downtown Chicago, the room was quiet. The linen was new and fresh, the bathroom was enormous, clean and had very cool tile on the floor. And it was cheap. In fact, it was the same rate as the SpringHill Suites a block a way and less than the Courtyard around the corner, both of which are lower Marriott brands than what is supposed to be the relatively upscale Autograph Collection. This hotel is very much on par with the Blackstone, which was about double the price for the same nights.

So, why the seeming fire sale on the rooms? I learned the answer to that...

This is hotel staff whose staff cannot accomplish even the simplest tasks. The staff managed to drop the ball over and over again. While many were terrific, a chain is only as good as its weakest link, and when it came to staff, this hotel has way too many weak links.

I requested a feather free room and called to confirm this the day of arrival. It's in my Marriott profile with warnings. The desk clerk assured me this was done when asked at check-in. Of course, all the pillows were feather.

When the head housekeeper on duty was changing this out, she asked if there was anything else she could do. She was informed that I would not need housekeeping the next day and asked not to be disturbed at all, which she noted in writing. This was a two night stay. The Do Not Disturb sign was on the door all the next day. I did run down to the lobby to pick up a lunch delivery around 1:30 pm. The front desk clerk called, and spoke with me when I went downstairs, so they knew I was in the room. The housekeeper did not enter the room, but contacted whom I believe to be a housekeeping manager. She knocked, rang the bell, didn't wait a second and used her key to enter my room! I was in my underwear, and had made it clear I was not to be disturbed. Rather than call the room, check with the front desk or slip a note under the door, this fool chose to bolt into the room, without any regard to the guest who might be inside the room. There is no excuse for this. Rather than apologize, she stood in the room gawking.

There were numerous plugs at the desk. None of them worked. A maintenance person came to the room and eventually figured out the cord had been cut. She indicated that must have been done because of an electrical short or something. Note, it was a problem the hotel obviously knew about before, chose not to fix and took the shortcut.

Notice the pattern? When an employee of this hotel has the opportunity to do the right thing, he/she instead chooses to cut the corner, do the easy thing and not even think about what is best for the guest. It's as though the attitude is the hotel is for the benefit of the employees, not the guests.

Until the hotel corrects its employee problem, I'd avoid this hotel. If you are looking for a great Marriott option, the SpringHill Suites/Residence Inn is very nice with sweeping views.

  • Stayed December 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review, 1 week ago
CJKatl,
Thank you for being a guest of Hotel Chicago and the kind words about our lux decor. We’re glad that your suite had excellent views of the city, but none of the sounds of it! Hotel Chicago is known for our helpful team and we’re sorry if our service fell short during your stay. We are taking your concerns about the feather-free room request, and the do-not-disturb request with housekeeping seriously. We apologize for any and all interruptions our housekeeping call caused. Our team is looking into the outlets, and we’re reviewing all of your feedback to ensure an exceptional visit in the future. We love to be luxury for our guests and boast an amazing location. If you are looking for a room in Chicago again, we’d love another chance to provide you with a stay you’ll enjoy.
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Additional Information about Hotel Chicago Downtown, Autograph Collection

Address: 333 North Dearborn Street, State and Dearborn, Chicago, IL 60654 (Formerly Hotel Sax Chicago)
Location: United States > Illinois > Chicago
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#49 Luxury Hotel in Chicago
#90 Business Hotel in Chicago
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Chicago Downtown, Autograph Collection 4*
Number of rooms: 354
Official Description (provided by the hotel):
The crown jewel of the Marina City complex in River North, right on the Chicago River - Hotel Chicago, Autograph Collection is steps from The House of Blues. Featuring stylish, rooms with floor-to-ceiling windows, you'll soak in all the magic the city of Chicago has to offer. The Magnificent Mile, Merchandise Mart, Art Institute, Millennium Park, Theater District, and of course State Street's nightlife are all within walking distance. All 354 rooms and suites offer plush comforts amenities include Presidential double pillow top mattresses and 370 thread-count Egyptian cotton linens. All guestrooms feature 42-inch high definition TVs, working desk, fully stocked minibars, and floor to ceiling windows with views of the Chicago River or City. ... more   less 
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Also Known As:
Hotel Sax Chicago

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