We stayed at the (Sax hotel) Hotel Chicago after booking it through Hotwire. Upon arriving at the hotel we were told that even though we requested two rooms to accommodate 5 adults and 2 children we would have two rooms with a king in each and no cots were available. We had a confirmation from hotwire explaining that there would be enough beds to accommodate us all. Even though we didn't book directly with the hotel we expected to be looked after and I have never encountered this problem before with hotwire bookings. After a while a room with two beds one was found for us, we soon found out why the room was available. After returning to the room late that evening and after our children had fallen asleep on the make shift beds of blankets on the floor we found out the a/c was not working.
When we explained the next day, the gentleman was very friendly but struggled to give us something for the problem. Eventually we were provided with 5 breakfast tokens as 7 tokens would be too much! We will not be choosing to stay at this hotel again.
- Official Description (provided by the hotel):
- The crown jewel of the Marina City complex in River North, right on the Chicago River - Hotel Chicago, Autograph Collection is steps from The House of Blues. Featuring stylish, rooms with floor-to-ceiling windows, you'll soak in all the magic the city of Chicago has to offer. The Magnificent Mile, Merchandise Mart, Art Institute, Millennium Park, Theater District, and of course State Street's nightlife are all within walking distance. All 354 rooms and suites offer plush comforts amenities include Presidential double pillow top mattresses and 370 thread-count Egyptian cotton linens. All guestrooms feature 42-inch high definition TVs, working desk, fully stocked minibars, and floor to ceiling windows with views of the Chicago River or City. ... more less
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- Also Known As:
- Hotel Sax Chicago